Strattons True Value Hardware - Winnie, Texas

Strattons True Value Hardware

Strattons True Value Hardware is a well-established hardware store located at 1414 TX-124, Winnie, TX 77665, United States. This store is known for its extensive range of products and exceptional customer service. With a phone number of 4092964721, customers can easily reach out to the store for any inquiries or assistance they may need. The store's website, stores.truevalue.com, provides detailed information about their products and services.

The store specializes in various areas such as hardware, DIY projects, home improvements, key duplication, paint, plumbing supplies, tool rental, tool repair, and selling tools. They also offer on-site services and same-day delivery options for added convenience. The store is wheelchair-accessible, with a designated parking spot and entrance for customers with disabilities. Strattons True Value Hardware is committed to providing a high-quality service guarantee and ensuring a quick, efficient shopping experience for their customers. They accept debit cards, NFC mobile payments, and credit cards for flexible payment options.

Customers have shared their positive experiences and opinions about Strattons True Value Hardware. With a total of 123 reviews on Google My Business, the store has an impressive average rating of 4.6/5 stars. This high rating is a testament to the store's dedication to customer satisfaction and the quality of its products and services.

Key Features

• Wide range of hardware, DIY, and home improvement products
• Key duplication service
• Paint shop with a variety of paint options
• Plumbers' merchant offering plumbing supplies
• Tool rental and repair services
• Wheelchair-accessible parking and entrance
• Service guarantee and quick shopping experience
• Accepts debit cards, NFC mobile payments, and credit cards

👍 Reviews of Strattons True Value Hardware

TRICIA L. R.

1/5

I Purchased for a pretty penny, a garden wind twirler put it on my front yard and the screw on one side constantly on twisted so I was constantly going out twisting it and tightening it. The other side was fine. Then I came out two mornings in a row several of the metal blades had broken off. I examined the blades and it’s pretty as the item is the metal is paper thin. I returned to the purchase, sir, that I bought it from and her name is Joy and she happens to be the owner. She remembered that I bought it, I didn’t have my receipt I would’ve been happy to take a store credit she actually said to me “we’ve never had anyone return this before“ so I say “I’m returning it now how many do you have to have before you believe the customer that it broke because of the wind ?”
Then she accused me of it, having been broken for more reasons other than it just being wind. She pointed to a part of the blade being missing, and I pointed to another blade that had broken off that that same area was not missing so that doesn’t prove anything and I is the customer to her as the owner and telling her these broke off in the wind so it’s a cheap, flimsy product. Again she said “we have these sitting out by the road twirling really fast all the time something else must’ve happened “so she’s out really really calling me a liar.. this is the owner calling me a liar, because she doesn’t believe this flimsy Windmill thing broke off in the wind! Then again, she stupidly says to me “well it’s not meant for the beach because the past few days the winds have been really strong so it wasn’t meant for that it’s an act of God“ so I say “OK so how many miles an hour do the winds have to blow before I know to take it in since it’s not meant for these kind of wins?“ I mean, this is a stupid argument on her part, all of them were stupid arguments. Then one of her dumb employees a girl just gets smart with me because she doesn’t like the fact that I’m questioning JOY, The owners dumb argument against this, obviously defective product, and what’s worse is accusing me of lying to her. Then another employee jumps, and it tells me I’m not being very nice well hell no I’m not being nice because he missed the whole part of the conversation or she’s accusing me of breaking it and it was not the wind. You would be mad too when Employees just jump into defend her but they haven’t heard her accusing me of being a liar. Then she says “do you have a rear receipt? So you ask me at the end after you accuse me a liar I have already told you upfront I don’t have my receipt but I bought it from. YOU!!! The owner and she remembers it because they’re not another one in there and it wasn’t very long ago. This is an owner with a small town mentality, no business sense whatsoever used to selling her little trinkets and being the pleasant old lady at the front desk but she has absolutely no business sense. To accuse your CUSTOMER lying and then making really ignorant comments about the wind, and I should know it shouldn’t go in this wind, act of God, all this nonsense. This is the kind of mentality that can handle a little sweet shop in town, but is losing business, and will continue to lose business to tractor supply because she has no common business sense.

Vanessa A.

3/5

This place was okay until i had my service dog with me. When i walked in I was told no animals so I said she is a service dog. Reply was no animals. Little disappointing as i need my service pet all the time.

Kim C.

1/5

Went by TSC for a propane hose that showed they had in stock (per their website). Got there and they didn't have any. Drove down the street to Strattons. Bought a hose, which wasn't cheap and went home. The hose did not fit the tank properly. I still had the receipt and it was within 30 days, but when I tried to return it, they refused. They were too lazy to put it back in the package, tape it up, and send it back to the manufacturer. So now I'm out money AND stuck with a hose I can't use. Definitely will not be going back to this place with horrible customer service like this.

Garry S.

1/5

I was in the store when a lady walked in with a return. The owner of the store actually called her a liar or it was an act of God. No return. Then he'll broke loose. The customer was totally mistreated. I will never frequent the store again. I have shopped there over 10 years.

Jerry Y.

5/5

Always loved this place. Been in there a few times after having been absent for decades. Always nice to see a family owned business succeed through the generations.
They moved the register to where the stereo equipment used to be located, got rid of the VHS tapes, and still have a great selection of general purpose hardware and automotive parts.

Callie D.

5/5

Tyler and Charlie are the best people at Napa!!! We are 4 hours away from home and they helped us out with doing tests and getting parts. The other employees were so helpful and kind during this stressful and upsetting time. Would recommend them to anyone in home town or passing through.

CROSSPLANE N.

5/5

Had what I needed. O'Reilly's in Winnie didn't have the spark plug I needed so went here instead. Price was spot on and very quick service. I will go here 1st before going back to O'Reilly's.

Richard L.

5/5

I have always had great service at Strattons even back when it was Western Auto. The people there go out of their way to make you comfortable shopping.