Sky Harbor West - Phoenix, AZ

Derrick

Phoenix Sky Harbor International is a good airport for travel, but it is a very large airport and can be hard to navigate if you are picking up someone from the airport. The internal portion of the airport is pretty easy to navigate, but outside the airport if you have to pick-up someone can be quite very confusing, due to the airport having polar opposite sides for each terminal. Also, the rental car terminal is not very close to the airport terminal. Overall, this is a good airport, just build in some extra time if you’re picking up someone or dropping off rental car.

Myrna J.

The new Terminal 3 is very nice with quite a variety of dining and shopping. The new interiors are clean and modern. It’s not freezing cold either, which is nice. There are large restrooms and plenty of seating, including a small children’s play area with a control tower slide.

I tried the mustache pretzel by the F gates. Meh. A little dense and over cooked on the bottom. Also way too oily, which it’s dunked in before salt. I got all oil no salt.

I also got a soup and salad from Panera. Weirdly, nobody sells fountain soda that I found, but you can buy bottles.

Debra J.

I have been to a lot of airports and I will attribute my comments of negative thoughts are most likely due to fast growth. I flew in on Alaska Airlines which means I have gone through security in Portland. I am now flying on. American. This means that I have to walk off whatever concourse I am on to Terminal 4. I am okay with walking. I like walking. I don't like leaving security to go to another concourse. The walk outside is great. 91 degrees. I like 91 degrees. I walk quite a ways to get to the Sky Train. I take this to terminal 4. The walk through here is also beautiful. It sparkles like snow flakes at night. I find the departure information kind of hidden in a corner. Yes I am in the right place. Yay me. I get to stand in line for security again. I must get the worst TSA agent ever. Maybe he was just having a bad day. Who knows. I get my stuff on the belt to be scanned. No problem. Then I am told I have to take off my belt because it will set off alarms. I am not wearing a belt. I do have a scarf tied around my waist. It should not have been an issue. I smiled and took it off. Why? Because I was asked to. No smiles from anyone. No hello, bye, have a nice flight. Well except one guy. He was great. I should have got his name. I am not complaining so much as I am venting. There are people traveling through here. Some for good reasons some for bad. A smile can make a difference. Security is for our safety. I get it. Just smile and be kind. That would make all of us a little better.

Jenessa A.

This is one of my favorite airports. It may be a big airport, but there are lots of signs and it is easy to get around. There are LOTS of great eateries as well, and many places to charge your electronics while waiting at the gate. I came here for a flight at 4 PM and there was NO line at security. It was amazing. I had a great experience here and look forward to flying with Southwest through Sky Harbor again.

Jon L.

One of my favorite airports, Sky Harbor is modern and comfortable. Many will complain about walking and tge size, but I like having the option to browse stores or different food options between long flights. Great care is taken to keep it clean - very much appreciated!

Heidi S.

I've flown in and out of sky harbor many times and not had too many problems. However, this is my first night flight and I find it seriously frustrating that there is about a 1% chance of finding something to eat before a night flight; especially when other terminals are closed.

The two places that were open for the night were the Wildflower and Starbucks. Wildflower is a sandwich shop that only serves its daily leftovers after a certain time. And then theres Starbucks.

I strongly feel that an airport, especially an international airport, could do a little better at having some food options for the plethora of people that pass through at night time. Very frustrating.

jason W.

There was alot of very friendly airport staff here that were also quite helpful. This place has the most efficient and friendly ICE federal checkpoint I have been through. I almost gained hope in airports again after going through here on a trip back from MX.... almost.

Then I hit the TSA checkpoint and it had 2 of 6 lanes open, lines backed up for a 30 minute delay and tsa staff that couldnt give a Sxxx if you made it to the terminal to catch your flight. Fortunately I had lost hope in any sort of quick passing through of a airport and give myself a 2 hour buffer on international flights.

Nice work to whoever runs the federal ICE section, the opposite to the TSA section, get it together please....

Donald B.

This is the worse airport I have ever been in. Checking out a rental was a nightmare. While the arpt was bad the employees were very friendly
And helpful. American airlines was.#1.