Ferguson Home - Concord, California

Introduction to Ferguson Home

Ferguson Home, located at 2260 Commerce Ave Ste B, Concord, CA 94520, United States, is a premier home improvement retailer offering a comprehensive range of products and services. With a dedicated commitment to customer satisfaction and expert guidance, Ferguson Home has established itself as a trusted resource for homeowners and professionals alike. Their extensive selection, combined with on-site services and convenient delivery options, makes them a standout choice for any home renovation or upgrade project. You can easily reach them at Phone: 9253491301, or visit their website at Website: fergusonhome.com.

Specialties – A Diverse Selection

Ferguson Home specializes in providing a vast assortment of products catering to nearly every aspect of home improvement. Their key areas of expertise include:

• Bathroom Supply Store: Offering a wide variety of faucets, showers, bathtubs, sinks, toilets, and accessories to transform your bathroom into a luxurious and functional space.
• Appliance Store: Featuring top-tier appliances from leading brands, including refrigerators, ovens, dishwashers, washers, and dryers – ensuring your kitchen and laundry room are equipped with the latest technology and energy-efficient models.
• Kitchen Supply Store: Providing everything needed to create a stunning and practical kitchen, from countertops and cabinets to sinks, cooktops, and ventilation systems.
• Lighting Store: Offering a diverse collection of lighting fixtures, including chandeliers, pendants, recessed lighting, and outdoor lighting, to illuminate your home with style and functionality.

Location and Accessibility

The Concord showroom is strategically situated at 2260 Commerce Ave Ste B, Concord, CA 94520, making it easily accessible to residents throughout the Bay Area. The facility is designed with customer convenience in mind, offering:

• On-site services: Expert consultations and assistance to guide you through the selection process.
• Delivery: A reliable delivery service to bring your purchases directly to your home or job site.
• Same-day delivery: For urgent needs, same-day delivery options are available, ensuring you receive your supplies promptly.
• Wheelchair-accessible car park: A designated parking area for individuals using wheelchairs.
• Wheelchair-accessible entrance: An accessible entrance to the showroom, promoting inclusivity and ease of access for all customers.

Customer Service and Guarantees

Ferguson Home prides itself on providing exceptional customer service. They demonstrate a strong commitment to their clients, as evidenced by numerous positive reviews. The company’s dedication to service is reinforced by various guarantees, including a Service guarantee, assuring customers of a positive and helpful experience. Furthermore, they accept Credit cards, offering flexibility and convenience for all transactions. The average customer opinion is a remarkable 4.7/5, reflecting the high level of satisfaction experienced by their clientele. Many customers highlight the friendly and approachable nature of the staff, particularly Jennifer and Felicia, showcasing a culture of going above and beyond to assist customers. The experience at Monarch Premium Appliance, as mentioned by several reviewers, exemplifies their commitment to ease and professionalism in doing business.

Additional Points of Interest

Ferguson Home consistently strives to exceed customer expectations. Their Google My Business profile showcases 36 reviews, offering a valuable insight into the experiences of those who have already benefited from their services. These reviews consistently praise the knowledgeable staff and the comprehensive selection of products. The showroom environment itself is designed to be inviting and informative, allowing customers to easily browse and discover new possibilities for their homes. The company’s dedication to accessibility – including wheelchair-accessible features – underlines their commitment to serving the entire community.

In essence, Ferguson Home represents a reliable and comprehensive resource for homeowners seeking to enhance their living spaces. Their dedication to quality products, expert service, and customer convenience makes them a truly valuable partner in any home improvement project.

👍 Reviews of Ferguson Home

Vinny T. L.

5/5

It really had been a great experiences at Monarch premium appliance. They make doing business such an ease. Jennifer was wonderful friendly, easy to talk to and dealt with. I have not see customer service at this level in a long long time. Also show room director Felicia was easy to get to and an absolute best to deal with as well.. high recommend

Vivian C.

5/5

We have dealt with Jay Vargas a couple of times. Jay has helped us choose the best options for our kitchen appliances when we renovated our kitchen. He was very detailed and knowledgeable about the appliances. And recently, found us a washer and dryer for my business and I couldn’t be more satisfied of what he sold me. He is very easy to deal with and we are definitely going back to him next time we need help finding appliances.

Don M.

5/5

I really appreciated both Grayson and Greg who took the time to get to know me and the issue I had with my stove and the best option to replace it. They are both very knowledgeable about the brands and different models they carry and are really experts on the history of many appliance manufacturers and products.

I would recommend Monarch to anyone looking for appliances.

Don

Shari T.

5/5

I made a number of calls to different stores. Advice given by some of the people I talked to was some variation of “just pick the one you like the looks of”. I was so happy to make contact with salesman Jay Vargas, who was extremely knowledgeable and helpful. As well, we had some specific issues to work through in replacing our range so as to minimize other work needed. Jay helped to come up with creative solutions. We are very satisfied, and will be back again next time we need to make a purchase.

helena S.

5/5

I own a small construction company with my partner. We both always send our clients to the other competition in the Bay Area. After learning of Monark Concord from a neighbor , I thought I’d give it a try for my personal use.
The experience couldn’t be easier !
We were greeted and directed to our fabulous sales person Greg Fletcher, who helped us purchase our appliances.
I later went to the Hayward location for a clients needs and got the same treatment.
I totally recommend this business.

Helena Singelstad
Singelstad Construction

Jane M.

5/5

So glad we saw Matt at Monark Appliance to help us with our purchase. He took his time with us and answered all our questions. We look forward to cooking and entertaining in our new kitchen. Highly recommend!

Gavin M.

2/5

I got a request to review monark. Here is what I have so far:

Great selection of products and good info to help narrow down to some choices. However, the good stops there. We bought a floor model dishwasher and a new range and microwave. First, they sold us a dishwasher that had already been sold. This was not discovered for at least two weeks. There was another similar model that we ended up getting for a bit lower price, but they did not issue a refund until it was Installed. Scheduling the installation took over 1 month which is not acceptable for an in stock item.

The next bungle was with the range. Delivery and install was pushed out ~3 months because the backsplash /guard was backordered. After about a month passed, they informed me that the part was discontinued. Seems like that should have been known at the time of order or at least sooner than 1 month. This was frustrating since that part was the reason for the delayed installation. Refund for that part was also delayed. We were able to move up the installation, but during installation, we came to find out that the wrong model of range was ordered. We had multiple discussions with the salesman about what we wanted and clear evidence in some emails so this error was very disappointing.

All the errors seem to have been corrected, however we do not yet have the range installed.

Jan G.

5/5

Greg Fletcher is terrific! He is knowledgeable, competent and friendly. I've
been buying appliances for clients from him for over 20 years. I
would never consider buying an appliance any where else.