Delivery Express - West Springfield, Massachusetts

Dean T.

Mistakes happen. It's part of life. So when I got a half mushroom and half bacon pizza instead of the half bacon/mushroom and half plain pizza, I didn't get mad. I simply called Delivery Express and let them know what happened. The employee who answered the phone (who's name escapes me at the moment) apologized profusely and had had another pizza delivered. I want to thank Delivery Express for making things right so quickly and without any hassle. And a special 'Thank you' to the the delivery driver, Heather, who's customer service skills were top notch! She had to come back twice and the smile never left her face!
Thank you to both of these Customer Service professionals! Job well done!

John M.

My order was swapped with someone else’s. First the restaurant (Liquori’s) hung up on me. Then Delivery Express says the driver got my food back and said they’d take $10 off my total and to go outside and take the food. Absolutely not? I don’t know whose house it was in and you expect me to eat it? Everyone I know that orders through them always has issues. Their customer service is subpar to say the least. They even tried arguing saying I should just eat the food. How about you just refund me my money and accept that you made an error.

Diane W.

What a nightmare. I ordered a salad around 1pm, driver shows up i pay $40 cash ( tips included) get in my apartment ipen it up and it is some kind of rancid fish with some smelly nasty red sauce on the side.. anyways i call the drivwe and ahe swears up and down it was the resteraunt not her . ( i know better)but mistakes happen.. long story short.. i received my salad at 4 pm ..

Sting W.

We have ordered from DE for years. They were great years ago but recent years have been really bad for them. We've had deliveries take 60 mins more than the estimate on the screen. Recently, we just get cancelled orders. "the restaurant isn't taking any more orders" or "the restaurant is closed today". They don't manage the availability very well which leads to me wasting time. I used delivery to maximize my time and then DE just wastes it. I'm done using them.

Kelly C.

Wish I could give a zero star response here. First, I tried to enter a new card. While doing this and attempting to move to another line, it submitted an order. This order included fried rice I did not order for some reason. Put a pin in that. This order did not go to my new card, but to an old card that did not contain enough money so it overdrafted. I called the restaurant to cancel the order and was instructed to call delivery express. I did that and they said they switched the cards, but I have to wait 3 days for my refund. Great. 60 dollar overdraft. Cool. The food finally arrived (cold with congealed fat) and missing the fried rice. Called the restaurant and was told to call DE. They said I never ordered it but it’s on my bill. At this point, it’s 6 bucks I loose. and I will never order from there again.

Z V.

-Took about an 1 hour and 15 minutes from order placement to delivery, when I was lead to believe it'd take less than half that time
-Delivery Express website estimate before paying and in the emailed order confirmation said it'd take 30 minutes for my order to be delivered
-after waiting 30 minutes, the wait timer on my account was extended by 30 more minutes because apparently my order was just then "confirmed by driver Brian"

I called DE after waiting an hour. They blamed the restaurant for being busy/swamped with orders. The guy on the phone put me on hold--I'm assuming to call the driver--and I suddenly got emails mid-call saying the driver was at the restaurant.

I live 5 minutes away from the restaurant. They're never busy and I ordered between peak hours. If I drove, I probably would've gotten my food in at most 20 minutes for almost half the cost.

Don't give Delivery Express your money.

Lauren Y.

I have ordered numerous times from delivery express, always from the same restaurant. Tonight I received my order, only the cheese pizza I ordered arrived with pepperoni, I don’t eat red meat, so the pizza was no good to me. I call thinking no big deal. They accused me of lying and theft basically. I offered to send a picture of the pizza while explaining how unprofessional even suggesting that I was somehow at fault for their error. And he has the nerve to say, oh well people try to get free food. I said look at my order history. I have never nor would I ever lie. And furthermore I will no longer be ordering through delivery express. I can use door dash and receive better service. Calling your regular customer a liar over 3.50$ is horrible business practice. Never again. And then I go to leave a review and see all the 1 stars. And this at a time when they are competing against bigger companies with better service. Crazy. Anyways I’m waiting on my cheese pizza now, I plan to hand the pepperoni pizza I’m lying about and never call them again. Their loss.
Update: they told me they would exchange the pizza. They never showed!!!! My husband ended up driving the slice to restaurant and they exchanged it no problem and told me not to use delivery express anymore. They advised me to use doordash in the future.

Justin A.

Ordered some food with them. It was delivered incorrectly after they called me to confirm the order. What was received (ice cream) was completely incorrect. Company refused to issue a refund.