Digital Federal Credit Union - Waltham, Massachusetts

Discover the Benefits of Digital Federal Credit Union in Waltham, MA

Located in the heart of Waltham, Massachusetts, Digital Federal Credit Union is a premier financial institution that offers a wide range of services to its members. With its convenient location at 130 Lexington St, MA 02452, DCU provides easy access to financial products and services, making it an excellent choice for individuals and families in the area.

Main Services

• Insurance: DCU offers a variety of insurance products, including auto, home, and life insurance, to help protect its members' assets and loved ones.
• Investments: With a range of investment options, including stocks, bonds, and mutual funds, DCU helps its members grow their wealth over time.
• Branches & ATMs: DCU has a network of branches and ATMs throughout Massachusetts, making it easy for members to conduct financial transactions on the go.
• Borrow: DCU offers various loan options, including personal, auto, and home loans, to help members achieve their financial goals.
• Support: DCU's dedicated support team is available to answer members' questions and provide assistance with any financial concerns.
• Services: DCU offers a range of services, including free checking, HSA checking, and debit cards, to help members manage their finances efficiently.
• Membership: DCU is a member-owned credit union, which means that members have a stake in the organization and can benefit from its profits.
• Free Checking: DCU's free checking account offers convenient banking services, including online banking, mobile banking, and bill pay.
• HSA Checking: DCU's HSA checking account is designed to help members save for medical expenses and other qualified healthcare costs.
• Visa Debit Card: DCU's Visa debit card provides members with a convenient and secure way to make purchases and withdraw cash.
• Greenlight Debit Card: DCU's Greenlight debit card offers members a unique and innovative way to manage their finances.
• Primary Savings: DCU's primary savings account is a great option for members who want to save for long-term goals, such as retirement or a down payment on a home.
• Advantage Savings: DCU's advantage savings account offers members a competitive interest rate and flexible withdrawal options.
• Smart Savings: DCU's smart savings account is designed to help members save money and achieve their financial goals.
• Money Market Savings: DCU's money market savings account offers members a high-yield savings option with competitive interest rates.

Location and Access

Digital Federal Credit Union is conveniently located at 130 Lexington St, MA 02452, in the heart of Waltham, Massachusetts. The credit union is easily accessible by car, with ample parking available in the surrounding area. For those who prefer public transportation, the nearest T stop is the Washington Street station, which is just a short walk from the credit union.

Featured Characteristics

Digital Federal Credit Union is a member-owned credit union, which means that members have a stake in the organization and can benefit from its profits. The credit union is also committed to providing excellent customer service, with a dedicated support team available to answer members' questions and provide assistance with any financial concerns.

One of the unique characteristics of Digital Federal Credit Union is its commitment to community involvement. The credit union regularly participates in local events and charities, and offers financial education and literacy programs to help members achieve their financial goals.

Practical Information

* Phone: 8003288797
* Website: dcu.org
* Address: 130 Lexington St, MA 02452

Opinions

Digital Federal Credit Union has an impressive 126 reviews on Google My Business, with an average rating of 3.2/5. Members praise the credit union's excellent customer service, competitive interest rates, and convenient branch and ATM locations. Some members have also praised the credit union's commitment to community involvement and financial education.

However, some members have noted that the credit union's online banking system can be slow to load, and that the mobile app has some technical issues. Despite these minor drawbacks, the vast majority of members are extremely satisfied with their experience at Digital Federal Credit Union.

In conclusion, Digital Federal Credit Union is a premier financial institution that offers a wide range of services to its members. With its convenient location, competitive interest rates, and excellent customer service, DCU is an excellent choice for individuals and families in the Waltham, Massachusetts area. Whether you're looking for a loan, investment, or simply a convenient way to manage your finances, Digital Federal Credit Union has something to offer.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.