C & M Tire & Wheel - Garland, Texas

Javanica S.

I would give 4.5 because due to prices are changing constantly depends on if they know you or not. But the services are great.
I never have problem waiting for my rides too long or anything.

Rob

My gf had an issue with her tires and they helped us out very quickly. They had excellent customer service, and responded to all of our questions and needs. I’ll definitely get my tires worked here again

Kara M.

It took me a lot of thought whether to write a review or not, but I feel like it would help other customers as well as the owner.

I live about 2 minutes away from this shop; during moments where I had flat tires or nails in my tires, they were a quick, good option and I appreciated that they never pressured me into buying tires like discount tires always does.
For some reason, I am prone to nails in my tire..Several months ago, back last May, I had gotten another nail in my back driver tire and I went to get it patched. It was a bad hole, but they said it should be good. A few days later, the light was on again and I could literally HEAR the air coming out. I went to the shop again, they checked the tire, basically said I was wrong and made me feel stupid, but filled the tire up for me and sent me on my way. I went to get groceries and by the time I was out of the grocery store, my light was on again. This time, I called my husband to meet me at the shop. My husband luckily knows spanish and literally overhears them speaking to each other about how I was wrong, there was nothing wrong with my tire, and something else was off with the PSI or whatever. My husband, being the most patient and kind person, asked if they could check again. They put the tire in the water, YEP, there were air bubbles and the patch had come apart. Did I get an apology for the poor customer service and basically being told I was wrong and crazy, no? I just had the owner tripped up on his words and acting all innocent as if he wasn't just an ass to me when I confronted him about it.

I can be a bit hot headed, so I figured, I'd let it go, give them another shot. My husband and I went yesterday to get a very past due inspection on my car. They were very busy--understandable. We gave the key to a worker and said what we needed: an inspection and to check the back two tires for nails (they both ended up having a nail). We walk into the service area, where the owner was working. We said hello, asked him how he was doing and let him carry on with whatever work/customer he was dealing with. The worker who helped us told him what we needed and told him he's putting my key behind the desk. Then a customer (who came in before us) came in and the owner IMMEDIATELY catered to his needs--like he should--NOT mad about that.
But when the owner came back in, my husband and I are STILL standing on the counter, he sits down on one of the chairs and just stares out the window.......and we're like 'uh hello?' and he immediately gets defensive and says "i've got a bunch of customers!" and we're SO confused and asked if he could just get our number and call us when he was done. He never spoke to us, never gave us customer service, and THAT'S what I have a problem with. I have no problem waiting, but TELL ME.

Don't complain about business if you don't want it-you won't be getting mine anymore. If you're too busy--SAY SO. But the funny thing is, the tires and inspection were done in 15 minutes...We literally drove to the target down the street, walked in, and they called and said it was ready. We could've sat there and waited. My husband went in and the owner tried to act all friendly like he didn't just royally mess up.
We will never support this business or misogynistic owner again.

Natalie S.

Don’t go here. My friend went here and got a used tire put on my car last month. A week later the tire was flat again. I went back up there and they were adamant that it wasn’t the same tire even though I had a receipt. Long story short I ended up agreeing to get a new tire. I sat there and watched him take the tire off and was about to replace the tire with the new one and I clearly saw the rim was cracked he said nothing so I asked him was he about to put that new tire on the cracked rim. He started stuttering and said oh yea I see that now I’ll have to charge you to fix the cracked rim. I declined and told them to just put my spare on. They are not checking the rims they are just grabbing your money and letting you roll off. They also tried to charge me an extreme price to fix the the rim I ended up going to another shop that charged me half the price to fix it. I would avoid this place at all cost !

Joel C.

Today was my first experience with C & M Tire & Wheel. They were kind and helpful. I brought 2 tires that needed repair. One had a valve stem issue. They fixed that in minutes. The other had a bent rim. They assured me they could fix the rim, which is a huge help. New rims that match are extremely expensive. Most shops would not even bother. I had a bent rim on another wheel, different car, and took that to NTB. NTB treated me well, but I had to buy a new rim. Very expensive. So C & M is saving me a ton of money. These guys are great.

Gregg M.

I don't usually give 5 stars, but have been here many times for flat repair. Always great work, pleasant and much less than other shops by $5-$10 or more!

Duc P.

If you're looking for a reasonable price and excellent service. This is the spot. As soon as you pull up. A service tech will come right to your door. I came twice in a week for a tire change due to an alignment and they got me out in 15 20 mins. Time is money. And they derserved a 5 stars from me. Put your trust on these guys.

Wilma C.

One of my tires were low twice in a week. They checked and assured me the tire was fine; I just needed more air. I have not had any problems since then.