Verde Valley Hardware - Cottonwood, Arizona

Thomas Hightower

I love supporting local guys instead of the big box store in town.

I had a $10 off $50 Ace Rewards coupon. I picked up several things totally $62.15 before tax. The coupon didn't come off! There was a $1 coupon I didn't know about that applied because I bought 2 bags of salt. I didn't want or even care about this coupon, I just happened to need 2 bags!

So because of this $1 coupon your manager on duty (Matt maybe, started with an M. Employee since 2019!) said I don't get the $10 off. He gave me the coupon back! I couldn't believe it! I don't want the coupon, I want my $10 off! Any logical person of would realize that is the correct action!

A good manager would have found a way to credit my card or hand me $10. I worked as a retail manager for a long time and this is some of the worst customer service I have ever encountered (and that is saying something!). You guys are known for being better than the big guys at customer service but this certainly doesn't reflect that!

My wife and I like your store but we will never come back unless you make this right, if you want to lose thousands of dollars over the years for $1 then that is your call. You should do better.

Scott Sanders

Hey Ace give Brian a raise! My hat is off to the amazing customer service this man provided me today! He didn't just help me find some product, he assisted in helping me design and assemble a propane gas fitting assembly that worked out perfectly for what I needed! And then went above and beyond and broke out the micrometer to get the exact right size O ring needed for the same project! Hey Brian if you're reading this buddy, the 1.5 mm worked perfect ? ? Thanks again for all the help!

Jeremy Summers

Refused to exchange my new welding tank because, the tank is not there brand. I buy allot of welding gas and do allot of other buisness with ace so this was Pretty disappointing to find out considering I have NEVER had a problem exchangeing a tank with another company. If you need welding gas, go to Napa or Ace in sedona, don't waste your time here.

shaved ape

Customers are treated very badly. An older man, whom I believe is the manager, is rude, unfriendly, imperious, and incapable of any decent interaction. Neither I nor my family members will ever return.

Sandra Jensen

Everyone there is always friendly and helpful. I love this store it has great products

Mallissa Stevenson

Great service ...nice store...
lots of inventory

Ange Rashid

Store was busy, still, I received a friendly greeting as I entered. Help promptly offered and given to me.

Mark Steagall

I like this place alot! The Stihl service center is pretty much the only place in town for small engine services, so you'd better buy a Stihl if you're not mechanically inclined. The gentleman who work there are very knowledgeable and helpful.