U-Haul Moving & Storage of the Shoals - Florence, Alabama

U-Haul Moving & Storage of the Shoals is a self-storage facility located at Address: 1520 Florence Blvd, Florence, AL 35630. They offer a variety of services including moving and storage, a moving supply store, packaging supply store, trailer rental service, trailer supply store, truck rental agency, used truck dealer, and van rental agency.

One of the main features of this U-Haul location is its wheelchair accessible entrance and parking lot, making it easy for people with disabilities to access the facility. They also accept debit cards for added convenience.

In terms of location, U-Haul Moving & Storage of the Shoals is situated near the heart of Florence, AL, making it a convenient option for those in the area who are in need of storage or moving services.

According to 57 reviews on Google My Business, the company has an average opinion of 3.8/5. This indicates that the majority of customers have had a positive experience with the business, but there is still room for improvement.

Overall, U-Haul Moving & Storage of the Shoals is a reliable option for those in need of moving and storage services in the Florence, AL area. Their wide range of offerings and wheelchair accessible facilities make them a convenient and inclusive choice. If you're looking for a moving and storage solution, be sure to check out their website: uhaul.com and consider getting in touch with them for your moving and storage needs.

Reviews of U-Haul Moving & Storage of the Shoals

Shanece Hampton

1/5

This rating doesn’t even deserve this one star but this is the only way to review. “Management” Lana Stutts. My husband reserved a 15ft truck at least a week in advance. Get there and is told they don’t got no big trucks but they got the 10ft ones. Mind you there’s at least 12 big trucks on their lot. So my husband being the nice and calm person he is takes the 10ft when getting this truck Lana proceeds to tell him about how to drive it but never mentions that this downgrade doesn’t come with a ramp. We don’t know because when we get trucks it’s always a big one for convenience. He comes home & gets ready to move stuff and notices no ramp. I call U-Haul to see what could be done and Lana immediately says “You can just bring it back and pay for the mileage and gas” and says we can go pick one up in Tennessee mind you I’m in Florence AL. Why would I drive all the way there for a truck?! Upset already we go to return the truck and there’s a guy there as well so I asked if he has a better attitude then she puts her 2 cents in and says snarlingly “You’re the one that just called”. Yup sure am. I asked the guy if they had another manager above them and he said no. Now I’m not getting anywhere. Then because I came with the same energy she had she had the cops called on me and got me banned.
Overall horrible experience. She should not be in customer service is she doesn’t know how to work with people. Just by reading the reviews she has a track record. Well I called corporate and they will be contacting her boss. You know the one that they didn’t have!

William Valentine

5/5

Very nice facility, clean, convenient. The rates are much better than their largest competitor. Access is excellent.

Butler Burdine

5/5

Jerry made the entire experience super easy. I needed to extend the rental and it was a breeze. Jerry rocks!

Quintin Irons

1/5

I'm not giving 1 star to U-Haul,I've dealt with U-Haul for all my moves,so it's been a good company and brand.This 1 star goes to this location for the unprofessional anitcs of the manager Lana Stutts.Reading the reviews I see she has a pattern of been rude and unhelpful.She called the cops on me and my elderly uncle,basically making a scene.I advise others to steer clear of the this location,if you must,have your game face on....the manager here is entitled it seems.

Chris Nunnelee

1/5

They withheld information that cost me 2 days of in town rental of a trailer . Lana Stutts was very rude and did nothing to help me even knowing she was wrong . Then when she got my money she looked at me crazy like and said “ im done with you”and i was never rude or said anything out of line .. my trailer light hookup had a short which i ended up going home and fixing it myself but the afternoon i figured they didnt work i tried to fix it at the uhaul so i could leave with rented trailer well it made lana stutts late leaving for the day and she was mad and was extremely rude and short with me the next day

Danielle Gallaher

1/5

I didn't get the money back that I was told I was going to get and they lied about the gas I got it just above a half a tank and I brought it back on full plus I didn't use all the miles that I could have and so they said I would get money back

Rachel Williams

5/5

I was taken care of in a timely very friendly and professional manner. Lana put my mind at ease because of her knowledge of the company and kindness which means so much in this day and age. Thank you so much Lana from the Bottom of my heart ( and the entire Williams family). God bless!!!! If you need storage and truck rental, I strongly recommend the U-Hall at 1520 Florence Blvd because of their professionalism and willingness to help you make good smart decisions for your rental needs.

Mark Derwin (KeRbY RoK)

5/5

Very friendly, they made everything so easy. Great service.