TransChicago Truck Group - Shorewood, Illinois

Address: 19521 NE Frontage Rd, Shorewood, IL 60404, United States.
Phone: 8156008301.
Website: transchicago.com
Specialties: Truck dealer, Truck accessories store, Truck parts supplier, Truck repair shop.
Other points of interest: Delivery, In-store pick-up, On-site services, Same-day delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi-Fi, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 502 reviews on Google My Business.
Average opinion: 3.3/5.

📌 Location of TransChicago Truck Group

TransChicago Truck Group 19521 NE Frontage Rd, Shorewood, IL 60404, United States

⏰ Open Hours of TransChicago Truck Group

  • Monday: 6 am–12 am
  • Tuesday: 6 am–12 am
  • Wednesday: 6 am–12 am
  • Thursday: 6 am–12 am
  • Friday: 6 am–12 am
  • Saturday: 6:30 am–3 pm
  • Sunday: Closed

TransChicago Truck Group

TransChicago Truck Group es una empresa líder en la venta de camiones, accesorios de camiones, piezas de repuestos y servicios de reparación en el área de Chicago.

Con una ubicación en 19521 NE Frontage Rd, Shorewood, IL 60404, Estados Unidos, TransChicago Truck Group ofrece una amplia gama de servicios para los conductores y propietarios de camiones.

Especialidades

Algunas de las especialidades de TransChicago Truck Group incluyen:

  • Truck dealer
  • Truck accessories store
  • Truck parts supplier
  • Truck repair shop

Otras características

Algunas de las características que ofrecen TransChicago Truck Group incluyen:

  • Delivery
  • In-store pick-up
  • On-site services
  • Same-day delivery
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wi-Fi
  • Credit cards
  • Debit cards
  • NFC mobile payments

Opiniones

TransChicago Truck Group ha recibido 502 reseñas en Google My Business y tiene una media de opinión de 3.3/5.

👍 Reviews of TransChicago Truck Group

TransChicago Truck Group - Shorewood, Illinois
Sergio P.
2/5

We buy alot of parts from this place and they have the worst parts guys working there. They are very slow. Such a big company and they can’t hire more people. Every time I go, I have to wait at least 30 min just to get what I had to pick up. I have been to every dealership around my area and this is beyond the worst. If I need to pick something up, I’d rather pick it up After Hours when it is extremely fast and with people inside. If they don’t like their job, just quit. For those evening guys and girls please keep up the good work.

TransChicago Truck Group - Shorewood, Illinois
Mary H.
1/5

In my 13 years of trucking, I have never encountered as slow and incompetent of a shop as Transchicago Truck Group-Shorewood, IL. We brought our 2021 FRHT into the shop primarily for multiple warning lights on the dash on Oct. 15th. They FINALLY pulled it into the shop on Oct. 23rd, wrote up the estimate. They did (and charged) the diagnosis on our complaint, then found a warranty issue, and said that the simple sam was bad (which in all of these years and over 20 trucks have never had to replace one). We waited for them to complete this work until November 7th. My driver picked up the truck and within a 1/2 mile all of the lights were back on. They charged me for the initial diagnosis of customer complaint lights on the dash, but didn't address the issue after the diagnosis. Apparently, no one from the shop bothered to drive it to ensure the problem was fixed, as they would have noticed the lights come back on.
We took it immediately back to the shop where then they said that the Nox sensor is bad, the threads were stripped and they don't know when the truck will be ready. Today is Nov. 11th, 2024 and this truck has now been in the shop for almost a month. AVOID THIS SHOP unless you have all the time in the world and don't care if your problem is actually fixed.

TransChicago Truck Group - Shorewood, Illinois
mr V.
1/5

Always endless lines, Always slow, the cashier is rude since I remember myself, she's always unhappy and with attitude!!!the only decent person is latino guy for the parts seating next to the cashier window

TransChicago Truck Group - Shorewood, Illinois
KAIRATBEK M.
1/5

This dealer is very slow. My truck has been lying there for more than a month, I had to repair the bridge, they said that they had finished with the truck, but they just can’t prepare the paperwork for payment, it’s been two days and I’m still waiting…

TransChicago Truck Group - Shorewood, Illinois
Stefan S.
1/5

Another 1 star review, and most likely Freightliner Corporate will do nothing about this unprofessional dealer. How many mistakes does it take till corporate does something. Called the service manager for over 8 days and emailed to finally get a call back 9 days later. Completely unacceptable, choose another dealer for your warranty / repairs. Purchased a new truck, brought it in for a warranty claim. Truck sat for over a month and was told an air compressor replacement was needed. It was covered under warranty, 2 days after the repair, 200 miles only later. The air compressor blew and left all the oil out on the highway. Had to tow the truck to the dealer for a faulty item they installed, and asked for a tow reimbursement. Claiming they cant reimburse the tow bill. Today 6/21/2022 went to pick up the truck, spent 30 minutes going back and forth over a bill they gave us for changing the air compressor for the 2ND time. Finally resolved that the truck is covered under warranty. Freightliner Corporate, I highly suggest to revamp this dealer. Called the service manager for over 8 days and emailed to finally get a call back 9 days later. Completely unacceptable, choose another dealer for your warranty / repairs.

TransChicago Truck Group - Shorewood, Illinois
Sheroz R.
1/5

The worst dealer experience, it took them 10 days to change 1 sensor, 1 power line cable and 1 seal that started leaking after one weak which I believe it never leaked when I brought it to them but because I had warranty they said it was leaking not showing any Pics or when I asked them to let me see it in person they did not let me in a shop. Had to still pay them 670$ for diagnosing the truck.

TransChicago Truck Group - Shorewood, Illinois
Ryan M.
1/5

Walk in and it looks like 4 lines, one for service, one for parts, one for will call, and lastly a line for the cashier.

NOPE

Service has a line, parts and will call combined into one and the cashier but no one tells you this till you have waited in line behind the guy in front of you.

Also there’s no parking near parts and service. Definitely not an accessible parking space so hopefully your not in need of handicap parking spaces.

TransChicago Truck Group - Shorewood, Illinois
Mark M.
5/5

Dave is amazing at the service front desk. He's freaking helpful person. Jeff is also an amazing guy. They both helped me right away when I had issue. Thanks

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