Trailer Hitches at U-Haul - Flagstaff, Arizona

Samantha “Sami” Shanti

I went in to have a brake controller added to my Ford Van. Bought a new trailer and to tow it safely, and properly, I needed a brake controller to activate the trailer brakes. I've been a loyal U-Hail customer for decades, and that loyalty is based on their long history of providing excellent service for avgood value.

This visit, well, three visits a couple weeks apart are what I'm here to talk about. So on my first visit I met Rebeka, Carl, and Chris. The facility was clean, well lit, well stocked and expansive with room to walk around, comfortable chairs to sit in, a large accessible bathroom, and the whole place was clean and new looking.

I spoke first to Carl who took copious notes and then said that Chris would be the gentleman handling the install and ganded off his notes to Chris, who went out with me to look at my van, and discuss where to actually install the controller so that I could reach it while driving if I needed to make adjustments. He then set to work and did a perfect job. The price out the door was a very pleasant surprise given that I'd heard it was going to be around $500, and I paid a couple hundred less than that! I was thrilled

Everyone there was friendly, helpful, professional, and patient with me. I love that about any place I spend money.

So that accomplished I drove home to wait for my trailer to be delivered.

Which brings me to my second visit. My trailer was delivered and as I was getting ready to leave for a trip south to avoid cold, wet weather, I found out that the existing jack on the back of my truck wasn't fully installed, and only handled Stop, Tail, Turn lighs and nothing else, certainly not the brakes. So I ran vack over to U-Haul and Ben slid under the truck, looked at things carefully, and while he had some great ideas, he asked me to come back when Chris was in again to actually get the work done. That was Sunday.

So the following Tuesday I walked in and Chris while with another customer welcomed me by name andcsaud he'd be right with me. Given that I was an hour early for my Ten O'clock appointment, I fully expected to have to wait. What I didn't expect was to be remembered and greeted so well by a man, by a company, that sees hundreds of customers a day. Chris finished up with the customer he was with, and then came and got me, I covered my mistake, he took the keys, and got right to work, well before my ten o'clock appointment!

A bit later, he was done, covered all the work he'd done including hooking up the power lines, not just the brake line, and I was again out the door at a price hundreds less than I thought it was going to cost! He and Ben had worked hard, got the job done in record time, and dramatically less expensive than I thought it would cost. Even better, my seven pinn connector had been just hanging loose when I bought the truck second hand, and Chris properly mounted it onto my truck to make it stable and easy to use, thus improving it's lifespan!

Took my truck home, hooked up the trailer, and off I went!!!

Everything, and everyone there was perfect! I feel like I'm forgetting a person or two there, and hopefully they will forgive me my forgetfulness, but the most important point is for moving and or towing, there is no better place to go than the U-Haul in Flagstaff!!! Everyone there was friendly, helpful, extremely knowledgeable and excellent at their jobs. Rebeka is the manager of this location and instead of hiding in the back room as many managers do, she was right out front helping customers and doing a fantastic job!

I give this location extra points for having a woman at the health, everybit as knowledgeable and capable as everyone else there! Way to go Rebeka!!!

So, long story short, you need help with moving, towing, or both? There is no better place in Flagstaff to go than this U-Haul!!! When you go, tell them Sami sent you, you won't be disappointed!!!

Michael Borchert

Staff were super friendly, and they were ready for me right when I got there. Time estimates from staff were spot on, and they met their own and my expectations.

J Km

they do a good job, but it took quite a long time due to scheduling issues they had

Debbie

The gentleman was very nice got right on the job and did a very nice job thank yoi

Denise Dean

really great tec, took the time to fix it right

Bryan Randall