Storage Depot - Layton - Layton, Utah

rosie H.

This place is infested with mice, I would recommend you stay away from these storages. I tried moving out and they never call you back and they still charge you after you have gotten out of the storage unit.

K. J.

This place is a total scam. They offer a $1 for the first month, which i paid in the 24th. On the 1st they charged me, and on the 4th they locked me out. When I called to ask they told me that the $1 covered the end of October, and I was due on the 1st. Their disclosure even states that the amount covers a 30 day month not a 28 day billing cycle. When I read them their own disclosure, they came back with the "solution" that they would prorate the first month and then use the $1 move in for the second month, which would still cause me to be late (allowing them to still lock me out and charge a late fee).

While I was there I saw the manager cut the lock off of somebody's unit and then leave with the unit wide open. Two days later that unit was still wide open. Two other tenants told me the manager cut their cords and broke their property. I'll be moving my stuff out of there for sure.

I've gotten my attorney involved, and I'm reporting this to the BBB, consumer services, social media & news outlets. Corrupt businesses need to be stopped. This is not the only issue, just the fibsl straw. They've made promises for rates that they fail to fufill, they dont follow proper eviction laws, and their customer service has no understanding of the word service. Many of their doors wont stay up, the locking mechanisms are broken on quite a few, and gge grounds are poorly kept. There are weeds growing everywhere and in the parking area you can't even distinguish which spots are which because of the weeds overgrowing and the place markers and all moved all over the place. The lights are all broken and flash on and off giving a strobe effect that makes the place look like it's out of a horror movie. And the office is shut down but looks like a tornado tan through it. This place is the pits, total trash.

The attached picture shows that their billing cycle DOES NOT go from the 1st to 31st but starts on the move in date and that the rate covers a 30 day month, not a prorated one. Not surprised that every review this place has is negative.

Justin E.

The area is not safe or secure. The gate doesn't close half the time and when it does, it takes 10 minutes to close behind you.

The RV area is deep thick gravel that's difficult to drive on and there are no painted lines. The neighbors next to me parked their bus at such an angle that I couldn't get my trailer out. A ticket was created by the call center and I was told I just had to wait 3-5 business days. 2 weeks later I got my trailer out and upon returning less then 4 hours later, someone parked in my spot. I was told to wait 3-5 business days again and that I was out of luck. I drove my trailer to another storage site and signed a lease with them.

This place just wants money for long term rentals and don't care. I wouldn't park anything here that you care about.

I was also charged twice for insurance. One $8 charge and one $12 and no explanation or fix. They just didn't care.

Russell C.

If I could give less than a one star rating I would. This place is actually a NEGATIVE 5. I came to my storage unit tonight to get tools I need for work tomorrow out of my storage shed. The gate would not accept my code. So I called and spoke to the customer service number. They said the gate is temporarily broken and they are trying to get the parts to fix it. They couldn’t even give me a timeframe for when it would be fixed. I told them that I have to get to my unit to get those tools because they are now affecting my income for tomorrow. I asked them what they were going to do about this. They smugly started that they were working on getting the gate fixed. I said you need to takeoff the income I am losing tomorrow due to your gate being broken off of my bill and issue me a credit. They stated that they don’t give credits for that reason. This place has raised my rent from $110 originally to $187 in less than two years. They don’t keep up the property and they don’t even live in this state. I am moving my stuff out asap. Do not rent here. No empathy and customer service does not exist here!!

Jerry T.

It was ok to have a fairly cheap place to park my RV. With that in mind, the weeds are so bad over there and no matter how many time you bring it up, they don’t take care of it. This makes it a vermin hazard which can bring in snakes, and the majority of the snakes around here aren’t too friendly. The side gate is paddle locked with a chain, but a normal sized person can squeeze through it. I have seen kids going in and out the side gate, luckily all my stuff was ok. I definitely don’t recommend this place. They just want your money!

Steven N.

the phone number they have listed is a whatsapp number going to a call center in India. there is never anyone on site even though they claim there is. I have been here almost every day for the last 3 weeks to clean my unit out amd never once saw anyone.the front office looks vacant with paper on the window saying to call their number. as of 5/11 their codes did not work as I saw multiple people getting in and not a single one could get in. if you are looking to get a unit at this place save yourself the frustration and get a unit elsewhere

S B.

Worst storage facility ever! Do yourself a favor and go somewhere else. Anywhere is better. We have had so many issues. The gate either won’t open or won’t close. Code is constantly changed. Every time you call it’s a huge hassle and takes at least an hour. Their English sucks and they are rude. They screw up the auto pay constantly. We were on auto pay and they screwed it up and cut my lock off and put their lock on it and when I called they realized they made a mistake and told me to go buy a new lock even though it was their mistake. They said that we had cancelled the unit and moved stuff out, even though we did not and all of our stuff was in there and their lock was installed. For such a simple business they have managed to make it extremely difficult. I hate this company and everyone that works there. You have been warned about this pathetic company.

House F. N.

I had a pleasurable experience today with Storage Depot of Layton today. I had spoke with Gia as well as Guillian. They were both such a big help. All my questions were answered. I was able to get a unit quickly. It was a pleasure to speak with these ladies today.