Ship Smart Inc. In Chicago - Chicago, Illinois

Sergey M.

This review reflects an initially frustrating experience that was ultimately resolved with clear communication and dedicated customer service.

We shipped five items using Ship Smart's white-glove service.

Initially, we received an estimate, and my sister sent the five items. However, after shipping, we were informed of a significant price increase due to the option of crating. This unexpected adjustment felt unfair and left me questioning the transparency of the process.

Despite our dissatisfaction, we decided to proceed. The items arrived in excellent condition, and the moving company outsourced by Ship Smart handled the delivery well. However, upon arrival, the movers informed me that the white-glove service did not include assembly. While they generously offered to assemble the items for free, I declined, as it was not part of what we paid for. This was disappointing, as I expected assembly to be included given the premium price of the white-glove service.

Ship Smart’s customer service team, however, made a significant effort to address the issue. Ana Mayer, the agent who handled our concerns, provided an excellent explanation of the miscommunication and worked diligently to resolve the matter. Her professionalism and clear communication went above and beyond, ensuring the situation was clarified to my satisfaction. Her help was critical in salvaging an otherwise frustrating experience, and I truly appreciate the effort she put into resolving our concerns.

Mateo J.

I had a great experience with Ship Smart!

Basically, Ship Smart offers moving services for customers who need to ship more stuff than is possible via mail, but less stuff than would justify working with moving companies which tend to have very high minimum quotes. In my case, I needed to move one bedroom's worth of furniture and personal items.

Ship Smart was PERFECTLY suited to this task. They made a relatively complicated process -- picking up one bedroom's worth of items, storing them for two months, and shipping them across the country -- very simple. The Ship Smart officials were amazing about explaining my options over the phone and rapidly getting me a quote. Unlike most moving services, this felt 100% tailored to my exact needs; therefore, I didn't end up feeling like I overpaid. And for what it's worth, the gentlemen who picked up/delivered my stuff were super cool and professional!

Jenny S.

I unexpectedly found myself in a situation where I was faced with pulling off a cross-country move in a matter of about five weeks.

Being very conscious of budget, I was pleased to learn I could use Ship Smart to transport a few of my larger belongings that I did not want to replace without it costing a fortune if only I was willing to accept a longer ship time.

I'm happy to report that it was worth the wait. Some of my most valuable possessions, my bed, my television, and all of my dishes and glassware, were handled by Ship Smart with the utmost of care and were both picked up and delivered by skilled professionals. The estimated time from pick-up to delivery was exactly what had been initially communicated to me when I received my estimate, and on the delivery end I was called and kept updated on the status of my things when there was a slight change to the timetable.

I don't know if I'll be doing another long-distance move any time soon, but if so, I would not hesitate to call Ship Smart again!

Mary B.

I hired Ship Smart during the summer to move a valuable antique from Wisconsin to Georgia The one- hundred year old desk arrived on time and in perfect condition. The communication between the company, the driver and myself was outstanding. I highly recommend Ship Smart for your moving needs across long distances. I can finally enjoy my mother’s secretary in my new home. Thank you Ship Smart for your excellent service.

Sandra R.

Ship Smart made moving my small shipment across country so easy. Immediate and accurate pricing, speedy pick up and delivery, and friendly and professional coordinators that kept me updated on the status of my shipment throughout the process. Very grateful for their help and would use again!

santosh S.

Best service in industry. Best price for top quality service. I was really surprised the way I received my items and delivered on time. Helpful team to service my needs.

One of my friend had to pay double the price of quotation given by 'X' company which i thought would happen with myself with Ship Smart, but thanks to Ship Smart for their outstanding service.

I would definitely use the services of Ship Smart for my future moves 🙂 and suggested to my friends..

CJ C.

I would highly recommend Ship Smart! From beginning to end, they were top notch.
From the accurate price quote, the careful handling of my items, the custom shipping crates and the on time delivery, Ship Smart was amazing. Communications were always prompt and professional. I would definitely recommend Ship Smart!

November R.

Damaged all of my furniture, took almost 6 weeks to receive my shipment and I never got shipment updates. Whenever I called to ask about the status of my shipment, I was pressured to buy insurance by the agents, I kept declining, as I had never had to buy insurance for movers before- no issues. Along with waiting almost 6 weeks for my furniture, they refused to bring my shipment upstairs unless I paid an additional $150, since I have an upstairs condo. It was one flight, and directly to my door. I even paid $100 for have my furniture put back together, which wasn’t even necessary since my bed snaps together. Every single item I received was damaged. Massive obstruction to my headboard, my boxes smashed, scratches on my cherrywood table, bed frame, end tables and coffee table. My bank wasn’t able to settle this; I tried to talk to ShipSmart about this, only for them to basically say it’s too bad- should’ve gotten insurance. An absolute UDAAP violation. I will be contacting the better business bureau, or going to court.