SecureSpace Self Storage Signal Hill - Signal Hill, California

Sky H. L. A. D. V.

I reserved a storage unit online and when I arrived, Danny and LaRoddy were absolutely wonderful! They were super friendly and really helpful throughout the whole process. They made signing up so easy, explaining everything clearly, and we were in and out in under an hour! I had a fantastic experience!

Art C.

Nice customer service, on the phone and when I arrived at the office. Very clean.. Like all the security cameras and code to enter gate, building, and elevator. Just would ask if they could put signs up, so you can tell the layout of the aisles. I got a 5x10. $40 for the first 2 months, plus monthly $12 insurance, and charge 1 time for lock, and of course some “other fees”. $103 After singing papers. You can get your own insurance, I looked. For me the quote was $9. Depends on how much coverage you want.

Sean R.

Cody in the call center is very knowledgeable and helpful and took the time to address my need and go over the details of the unit I rented. This is why I chose securespace to handle my storage needs. The unit is brand new and feels a step above other locations in the area. Thanks for the excellent support Cody !

Amairany R.

I cannot recommend this storage facility to anyone. If you currently have a unit there, I suggest either switching to a different facility or adding your own lock. Our storage unit was broken into without any signs of forced entry, and while the lock remained intact, we discovered a complete mess inside. My husband's DJ equipment, valued at over $8,000, was stolen. It is perplexing that there were no indications of forced entry. We reported the incident to the Signal Hill police and filed a police report, but we are still unable to obtain any surveillance footage, even with detectives now involved. The storage facility merely advised us to file a claim, which covers less than half of our losses. We are left wondering if an employee was complicit or if another renter was responsible, as our unit's door and lock were undisturbed, yet our belongings were missing. It is astonishing that theft continues to occur at this facility without any accountability. Recently, multiple units were targeted again. I strongly advise against using this storage facility; it has been a distressing experience, and there is a lack of empathy for those who have had their items stolen. Customers who pay for their units should not be denied access to security footage. This facility is truly inadequate; please steer clear of it. Additionally, please make sure to follow up on the claim, as we adhered to the provided instructions. Currently, they have not received any documentation from our side, despite everything being submitted as directed.

Lydia Y.

This business has great customer service. The person who took my reservation to the person who helped me getting into my space. They were the sweetest people. The place is brand new so everything is so clean. I feel my stuff is in an indoor building so it won’t get rats like the last place. I would recommend this place to all my friends.

E C.

Just made a reservation with Samantha at the Signal Hill storage units located in Long Beach Ca. She was super helpful. She answered all my questions and actually got me a larger unit for less. I appreciated her thoroughness and expertise.

Toni S. M.

My experience yesterday was amazing! I started the process for a tenant over the phone, but when I checked in, I discovered that everything was wrong. Normally, this would be a stressful situation, but I was greeted with complete respect and given options. The representative understood that I was pressed for time and made me feel very comfortable making a decision that worked for everyone involved.

Zamira P.

Jordan was fantastic! Amazing. Superb. He walked me through everything even though I chose self set up, I got lost he came right away showed me my storage space and how to use locks. Even though there was an entire step-by-step paper, it was confusing for me and he helped me with no problem and without making me feel bad about it. When my movers arrived, he was lightning fast helping me set up doors even though he was busy with many other customers I really appreciate his customer service skills and feel very well taken care of! Excited to have my items with such an attentive staff.

Update I clearly left my review way too soon. My storage space was recently broken into and there has been terrible communication from the main manager. LaRoddy, Jordan has still been great helped me with the whole process and then when it was time to talk to the facility manager, all I got was attitude and unwillingness to help. She finally sent me over the information to update my claim with their insurance and I received an email back from the insurance company stating that they haven’t covered this facility since September 2024 so now I’m not sure if this facility even has insurance. also when talking to the signal Hill Police Department, I was informed that they’ve been having multiple break-ins in the past couple of weeks with none of the locks being tampered meaning clearly they have extra facility keys other than the ones that they give you and they allow people to break into your storage space. Even the police department mentioned that the facility has been extremely unhelpful when it comes to assisting with information on these insurance claims. I even received a threat for putting an extra lock on my space by the manager after I was told that it would be fine since it was broken into. I wouldn’t say that this storage facilities is secure at all despite the multiple entry ways that you have to put a code in to even enter the facility.