Safe Site Storage Clearfield - Clearfield, Utah

D L. B.

In late June of 2017, I rented a storage unit at the Safe Site location on Antelope Dr. in Clearfield. Safe Site insisted that their padlocks be on their units at all times, and the renters are given a key.

Several weeks after renting the unit, I went there to get some items out to sell. The key did not work in the lock. The key turned, but the lock did not release from the pins that were built into a steel wall plate. I notified them of this issue on 3 different occasions. They assured me that they would “look into it.” They didn’t.

Several weeks later, when I stopped by the unit to see if they had fixed the problem, the entire steel plate was lying on the ground, and our unit was completely unsecured. Additionally, there was a large hole under the fence opposite our unit that anyone could crawl through. When I asked if there were security cameras, so that we could see if anyone had accessed the unit, they informed me that they “didn’t have any.”

I noticed, during that trip, that the owner and another worker were replacing rusted-out lock plates like mine… so today when I called them to get a key so I could (finally) get my stuff and move it to a reputable storage company, they demanded 2 months’ rent… for the time that a) I didn’t have access at all, and b) it was completely unsecured.

When I told them that they had no right to charge me when I didn’t have access to my stuff (through no fault of my own), they literally laughed at me, told me to “read my contract,” and said “We stored it whether you had access or not, so you owe us.” When I asked for a street address for legal service, they refused, laughed again, and said, “That’s YOUR problem.”

Hannah E.

Great pricing in a secure location! We love the double lock feature on our unit. They also offer XL units, when their available! The owner is also extremely nice!

Susan S.

Update: Have had our unit for over a year now. Still great service and security. They were able to find a second unit for us when we needed it too.
We have been renting a unit at Safe Site Storage for 2 - 3 months now. When I called, the office manager was quick to answer, gave clear information, and found the size unit I needed. When I went to view the unit, I was met on time and given a copy of the contract to review. My chosen passcode was already in the system. When I needed time to talk it over with my husband, they cheerfully said no problem. When I returned a couple weeks later, they again met me promptly. The unit was clean and in good repair. We were able to complete the paperwork there on site in 5 minutes. You are given a lock, and are also able to put on a second lock of your own. I was able to immediately load my belongings into the unit.
The first time I went back to access my unit, I had trouble figuring out how to open the type of lock they give you. I called the office for help. Within 10 minutes, the on site manager arrived to help me, just as I figured out how to take the lock off myself. The manager was cheerful about the wasted trip. I like that you can pay online if you want to. Better price here than most in the area too. I would not have any qualms about recommending these storage units. Update: Still happy with our storage here.

Billy

I've been renting here at safe site clearfield for a few years. The staff have always been great to work with me when I can't remember my gate code or helping me through a tough couple months when my mother passed and I needed more storage for a few months. I just like to thank them again for being there when I need them. I would recommend this facility for all your storage needs.

Craig P.

They require a mailed notice of termination, which I included with my last check. They claimed they never received it and then threatened to send me to collections. They are not onsite and don't return phone calls. I would recommend sending a certified letter when you terminate.

James M.

The online payment processing system is frusterating! It give you a confirmation of the payment. Then the next day charges you a late fee. Its sneaky and not appreciated.

S N.

My wife had an appointment to go look at a unit with Nick, but he called her 10 minutes before the appointment time, and told her he can't make it. Mind you she was already there waiting. Waste of time, but glad it happened now before we decided to do business with them.

Kami S.

It's vehicle space is great. The units are affordable. Parking lot needs work. But all in all satisfied.