Rockingham Cooperative ACE Hardware - Troutville - Troutville, Virginia

John L.

Stopped in this store to buy a wheelbarrow. It was clearly marked with a 4x6 inch price tag of 79.99 with an arrow pointing to the wheelbarrow. Talked to an employee about wheelbarrow and was informed to go inside and pay for it and they would unlock it for me. As I walked inside, another employee goes out to unlock the wheelbarrow, he then comes back in and states the price posted on it is wrong. I talked to another gentleman and he told me they would make it right. He went to the back and talked to Janice who apparently is the store manager. She wasn’t even professional enough to come out front and speak with me about the issue. She sent another employee out to tell me they priced it wrong and they would not honor the price posted . This is terrible and completely unprofessional business. I would not recommend this business to anyone. Janice was unprofessional and the business is not honest! As a local business owner, I buy a lot of stuff from Ace Hardware and being treated like this makes me not want to buy from Ace Hardware again!

JMW

If you’re shopping for Ace Hardware products go to a real Ace Hardware. This store will not except Ace coupons including the annual Jan. 1 and July 4th sale!

Rob

Cynthia & Bobby were great to work with. Very professional!

joe O.

Always very nice people and great service. Beautiful flowers and lawn ornaments along with all you would need from a hardware store

Mark F.

Old fashioned personal service! Zain and Todd went out of their way to lead us around the store and find everything we needed. Zain even discouraged us from buying some plant pots that wouldn’t last and got us better ones at a better price.

John D. J.

Nice little place. They seem to have a lot of stuff in that little facility. Almost everyone in there has been helpful in finding what I needed. Just 1 guy seemed put out that I dare ask him for some help. I have avoided him the past two times I have been in.
I went there today for some electrical items. They had what I needed and didn't need any help finding it. I am really liking the small store experience. Don't get me wrong, the big boxes have their place and time when they are necessary, but the local place does well for a lot of items I need.

Becki G.

I went there to get temporary post and chicken wire, to protect my little garden from my dog who likes to dig. I found all the seeds and everything I needed, but when I got to the cashier, and I asked about having someone help me with fence and a couple other things, I was immediately told where to go the back of the store to find it. I said, I have a bad knee so I really would appreciate somebody to help me. At that point, the cashier got a look on her face and from then on she was rude. After several minutes of waiting while she went to another register to help other customers, then someone came up maybe a manager, to find out what I needed. She also said it's back there and started to tell me where it was and I said to her, I have a bad knee I need some help. She was also rude and not very helpful. The man who eventually brought the stuff out after I paid for was not friendly, and overall the experience was not very good. I only went there because it's a few miles quicker than going all the way down into Roanoke to Tractor Supply, I had not been too this store in several years and now I remember why. That used to be a southern states, then it became at Ace Hardware Rockingham Cooperative. I will never go back there ever. If I have to go to a southern states I'll drive 30 miles up to the one in Lexington Virginia, or I will continue to drive 25 miles to the Tractor Supply.

Linda C.

Wow, going into the store was such a treat! So many things to see and so many unique items! The garden center is gorgeous! I will be making this a routine stop in my travels!

The people are friendly and helpful. Make sure you make this stop a priority!