Poulston TV & Appliance - Farmville, Virginia

Poulston TV & Appliance: A Reliable Local Retailer

Poulston TV & Appliance, located at 609 N Main St, Farmville, VA 23901, is a well-established appliance store dedicated to providing comprehensive solutions for all household and commercial appliance needs. With a dedicated phone line at 43924469, Poulston offers a convenient way for customers to inquire about their products and services. The company’s website, while currently inactive, serves as a central hub for potential customers to find basic information. Poulston’s specialization lies in offering a diverse range of appliances, catering to various budgets and requirements. The store prides itself on providing excellent customer service and a commitment to ensuring customer satisfaction.

Specialties: Appliance store. Poulston TV & Appliance distinguishes itself through its commitment to providing a complete service experience. This includes not only the sale of appliances but also a suite of supporting services designed to make the entire process – from selection to installation – as smooth and stress-free as possible. The business consistently demonstrates a focus on building long-term customer relationships, fostering trust and loyalty within the Farmville community.

Key Features and Services

Poulston offers a variety of amenities designed to enhance the customer experience. Delivery services are readily available, ensuring that purchased appliances arrive safely and efficiently at the customer's home. For those who prefer the convenience of purchasing locally, In-store pickup is a viable option. Accessibility is also a priority; the store boasts a Wheelchair accessible entrance and Wheelchair accessible parking lot, reflecting a commitment to inclusivity and serving a diverse clientele.

• Assembly Service: Recognizing that assembling new appliances can be daunting, Poulston provides professional assembly services. This ensures that customers can immediately enjoy their new purchases without the hassle of complicated installations.
• Repair Services: Beyond sales, Poulston offers comprehensive repair services for a wide range of appliance brands and models. This service guarantees that customers can continue to rely on their appliances for years to come.
• Service Guarantee: A robust Service guarantee underlines Poulston’s dedication to quality and customer satisfaction. This commitment provides peace of mind, assuring customers that their investment is protected.
• Quick Visit: For minor repairs or troubleshooting, Poulston offers a Quick visit service, providing a convenient and efficient solution.

Customer Feedback and Reputation

Poulston TV & Appliance has garnered consistently positive feedback from its customers, as evidenced by its impressive Average opinion: 4.5/5 rating on Google My Business. With 63 reviews, the collective voice of the community underscores the store’s dedication to providing exceptional service. One particularly noteworthy review highlights the helpfulness of John Townsend, a delivery driver who went above and beyond to provide assistance to a customer. This anecdote speaks volumes about the individual commitment of Poulston’s team members.

Why Choose Poulston TV & Appliance

Several factors contribute to Poulston TV & Appliance’s success and positive reputation. The store's commitment to personalized service, combined with its convenient amenities and reliable repairs, distinguishes it from larger, impersonal chain retailers. Customers appreciate the ability to obtain immediate assistance and support, especially during critical times like the holiday season, as demonstrated by a customer who needed a washing machine urgently. The store’s focus on building relationships and maintaining a customer-centric approach fosters loyalty and encourages repeat business. The acceptance of Credit cards, Debit cards further enhances convenience and accessibility for customers.

Contact Information and Location

Address: 609 N Main St, Farmville, VA 23901
Phone: 43924469

Poulston TV & Appliance is strategically located in the heart of Farmville, VA, making it easily accessible to residents and visitors alike. Its central location and commitment to convenient services make it a valuable asset to the community. The store’s readily available phone number allows customers to easily contact the team with any questions or inquiries.

Looking for Appliances

If you’re in the market for a new appliance, Poulston TV & Appliance is a recommended choice. The store’s dedication to quality, service, and customer satisfaction ensures a positive shopping experience. From refrigerators and washers to televisions and small appliances, Poulston offers a wide selection to meet your needs. Don’t hesitate to contact the team at 43924469 to discuss your requirements and explore the available options. Their friendly and knowledgeable staff are ready to assist you in finding the perfect appliance for your home or business.

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👍 Reviews of Poulston TV & Appliance

Cory J.

5/5

Although I am not a customer, I delivered a piece of machinery. A man, by the name of John Townsend, unloaded me. He could not have been nicer, or more helpful. I honestly wished I lived in Farmville so that I could do business there. Thank you, John, for being the bright spot in a tired old delivery driver's day.

Mollie G.

5/5

Needed a washing machine fast right at Christmas. Poulston set us up with one that day. Great service! We're not going back to big chains.

Sara J.

5/5

Poulston’s is the best appliance shop around. We purchased our dishwasher, fridge, washer & dryer from them and have been very happy. I appreciate the local business & especially that they will do service calls on the appliances they sell. Our fridge had an issue yesterday. I called them yesterday afternoon, they ordered parts and came out to fix today. Top notch service! Thank you!

Thora N.

2/5

Went there to buy a range and the female salesperson acted like I worked for her. Sales training is badly needed. I will purchase somewhere where they respect the buyer. I wouldn't buy there if it were the last store on earth.

Barbara B.

5/5

Needed to purchase a washer, salesman was very pleasant and knowledgeable about the product. Looked at prices online at other sellers and their price was $20 less. Plus they deliver and install, and service what they sell. I have dealt with them previously over the years and have always been satisfied.

Robert S.

5/5

Yes Virginia there is business that truly cares about customers.

They have competitive pricing and the BEST customer service. It is like the 1970's and 80's when businesses had to be the best to get your business.
Even if I had to pay more it would be worth it. We need to keep mom and pop stores around by supporting them.

Shaalexis L.

1/5

The older man was very rude on the phone. I told him about my washing machine, the water wasn't coming out and my clothes are still in there. Can he send someone out. The man told me if I have common sense I would take the clothes out. Then he ask did I have money to pay someone to come out. I know it's a business and you have to pay for services. I don't know if he was having a bad day, but I didn't appreciate that at all. I never had such rude disrespectful service. Someone needs to teach him some customer service.

Angela H.

1/5

There was an older salesman that waited on my mother today. Having purchased items from them Poulston TV & Appliance in Farmville, VA, in the past, I referred my mother to them to replace her kitchen range. My son and I even came because it is a smalltown business with limited Covid exposure potential. Also, I thought they would take great care of her.

When questioned about the updated safety mechanism on the stove, he refused to answer the question in a manner in which was understandable, requiring my mother to have to rephrase her question multiple times only to get the same answer, not even rewording and ruder each time. Unless you have the opportunity to purchase appliances frequently, new safety measures get added. If a customer has a question about the updated safety mechanism, the salesman should try to explain it. Maybe the customer needs the answer reworded but stating the same answer twice does nothing.

When asked about a vented range hood, the gentlemen stated they were low in stock but showed her an open box. He pulled the open box from behind the counter but did not even offer to pull it out or show an image of the item.

When asking about possible delivery, my mother was told, "Everybody wants everything delivered, even a microwave. Nobody wants to get a truck and do it themselves anymore." I'm sorry, every woman can manipulate an appliance by themselves into their home? It was to my understanding that if you purchase a product, like a kitchen range, and your store offers delivery, it isn't unfair or unusual for a customer to request it.

Instead, this man humiliated her. I was shocked, embarrassed, and disappointed. I was applauded for his rudeness. He continued to belittle her versus answering her questions. Not once did I see him make eye contact with her. I am so glad my son was with us. Otherwise, I may not have been as polite and quiet. I will never shop there again.