Potbelly Sandwich Shop - Norridge, Illinois

Alex V.

Normally I love the sandwiches at this location. Today I tried the new bbq pulled pork sandwich, and I would not recommend it. There was barely any meat on it, and it was extremely salty.

WHITE K.

I recently visited the Potbelly Sandwich Shop at this location, and overall, it's a nice place. The staff is extremely friendly, always greeting customers with a smile, and the store is consistently clean and well-maintained.

However, I had an experience that left me quite surprised. I purchased a turkey sandwich, which is usually a reliable choice. To my dismay, the sandwich came with tomatoes that were hard and included the core, or stem scar, which made them difficult to eat. I was quite taken aback by this, as I didn't expect such an oversight in the preparation of my sandwich.

Despite attempting to eat it, the tomatoes were simply too hard, and it affected the overall enjoyment of the sandwich. I was very surprised and disappointed that such a garnishment was placed on my sandwich. Additional notes from a visit I made yesterday giving this location. Another chance. Review of Potbelly's: A Disappointing Lunch Experience

updated 7/19/24

I re-visited this Potbelly's, a place I've frequented since childhood when they started across from Children's Memorial Hospital in Chicago. Yesterday, I decided to try their new lunch plan, which consists of a sandwich, a drink, and a bag of chips. I added a cup of chili, expecting a reasonably tasteful meal. Unfortunately, what seemed like an economic value turned out to be a mathematical bait and switch.

Upon ordering the meal and paying close to $17, I experienced sticker shock. Sitting down at the table, I realized I had received an extremely small sandwich that was poorly made and didn't taste good. When I confronted the counter, they informed me that the meal deal included a skinny sandwich. "Skinny" is an understatement for what I received.

Adding to my disappointment, when I opened the bag of chips, I found that only 25% of the bag was full; the rest was just air. For $17, this felt more like a kids' meal than a meal suitable for an adult.

In addition, the chart they show you is deceiving. It displays images of the skinny sandwich, the regular size sandwich, and the large sandwich. This leads customers to believe they are getting more than just a quarter of a sandwich. When I went back to the counter to ask what was going on, they had no explanation. This bait-and-switch tactic is extremely misleading and unfair to consumers.

In short, the quality of food for the price point is definitely not worth it. The sandwich was subpar, and the value was disappointing. I understand that the economy is rough, but charging this much for a poor-quality meal feels like a money grab.

Moreover, the staff at this location was unfriendly and dismissive when I raised my concerns, essentially telling me to take it or leave it. Moving forward, I'll be searching elsewhere for a sandwich. For what they charge for this skimpy meal, I could probably have a better quality meal somewhere else.

Brandon E.

I drive a semi so I had a local delivery that I started at overnight. I walked down at found this place. So glad I did! I got the Cubano, Garden Vegetable soup, and banana pudding shake. Everything was delicious! Literally some of the best soup I’ve had in my life!! I wish it was local to my home town, I’d for sure be a regular. I hope I deliver in the area more often, 100% I’ll be back! Employees & the atmosphere were all great as well. Highly recommend!

Michelle O.

I love potbelly, i go to a different location thats closer to my house, but I was in the area and I ordered ahead and picked it up. I got 2 sandwiches and they both were not tosted (they always get tosted) i will attach a photo. Something in the sandwich had a funny taste idk if it was the papers I got was bad or idk what happened. nothing sandwiches were not tosted. And they didn't add the chips to my order thankfully I doubled checked my bag to see if they added the cookie and chips.

Stephanie F.

I ordered the Mediterranean sandwich today and they ask what to put on there. I say everything they usually put on it because it's already made a specific way. They literally put every topping imaginable and because it was a very large order to go, I wasn't babysitting every sandwich they made for me...and I shouldn't have to. If it was a first-time mistake, I wouldn't leave such a bad review, but it happens every time I order from this location no matter the sandwich. I'm using the irving park and keeler location from now on. I will not keep wasting money on inedible food.

Ray P.

I asked for 6 inch sub not a 5 inch. You need to get sued just like Subway did change it back. I'm paying $30 for three sandwiches.

W V.

Kinda felt compelled to do this. Really enjoying my sandwich right now. Hearty and tasty. The guy making my sandwich was pleasant to deal with and informative on some questions I had. Also, really liked the blonde girl at the register. She was helpful and funny. I appreciated my experience today at Potbelly. I haven’t been here in a while, and I will definitely be back soon.

jane V.

We have had some really great service here and some not so great service here.

We usually order the Wreck, but, came here recently to try the turducken sandwich (available for a limited time, I believe until the end of the year).  A sandwich that consists of turkey, duck, and chicken with cornbread stuffing, topped with cheddar (you can substitute provolone or swiss) cranberry honey sauce, mayo and italian seasoning (640 colories).

The sandwich itself was very tasty, mainly because of the cranberry honey sauce, the meat was sparce and I could not honestly taste any of the turkey, duck or chicken.  I even asked for the dressing to be light so I could enjoy the meat combination, but sadly, I didn't.

Service was slow and the location was relatively empty.

After I paid, I noticed a chalkboard sign that said buy 1 sandwich get 1 cookie free.  Minimum 20 S.  I asked the cashier how come I didn't get my free cookie and she at first didn't know what I was talking about, I pointed out the sign and she then said it didn't start yet although the sign clearly said from 11/1/18 to 12/31/18.  She then said it was a minimum of 20 sandwiches, not 20 dollars.  I told her that the sign was misleading and she agreed.  She asked the manager and she gave me a free cookie, I told here that she should change the sign.

Potbelly is a relatively healthy alternative to fast food chains and ingredients are always fresh.