Portillo's Oak Lawn - Oak Lawn, Illinois

jeaneen B.

The Beefs, Combos, Sausage, fries and onion rings are usually always consistently good. However..... the burgers can be hit or miss. And the one time I just want a good burger, it's a miss. It was so burnt and inedible. It literally tasted like someone dropped it in an ashtray. It was crowded so i had a 20 minute wait. I watched the "shake girl" make a line of shakes. I stood there hoping that none of those were mine since I've been waiting for 20 minutes. And sure enough when my order was ready she grabbed one. Then had major attitude when i said that i didn't want one that had been sitting there for 20 minutes. And portillo's isn't cheap. Very disappointing.

Emily G.

Really surprised their food quantity diminishes every time I come here. Smaller beefs and not even a full fry? $15 a meal for a beef and fry are not even all the way full. Ridiculous. Another corporation falling into SHRINKFLATION. Portillos should be ashamed. I’ve been eating here since I was a kid and see this get worse every time. Going local from now on.

Michelle R.

I picked up catering 12/24 from this location and it took forever to get my order. Four ladies working in the pickup section, 2 of them running around and the other two just standing around like zombies. I asked them to please double check my order was complete, got to the car and my 5 orders of ribs were missing. Went back inside and was handed my order without an apology, if anything she looked annoyed.

Once at home I noticed the baked mostaccioli was burnt and filled only half the pan. My first time ordering catering from this location and it was disappointing.

Perry A.

Well I was really disappointed, I haven’t been here in 14 years. The hotdog was missing a very important ingredient, look at the pictures. It was too late to add them, because they were eaten quickly. The Burger was cooked nicely, however it looked just thrown together and squished. It definitely wasn’t what I remember. The Italian Beef was great flavor but the bread was a bit soggy. Guess they were in a hurry because it was lunch time 🤨. The first fries weren’t really hot but the second round was. Was a bit more pricey than the one in Florida.

Alex H.

Portillo’s is one of the those places that one’s you go it will become your favorite spot for ever. I’m a big fan of the hot dogs but the spicy chicken sandwich is pretty good !!! This location specifically is always a little busier than others but despite the volume of customers they still manage to get the food out pretty fast. If this is your first time visiting Portillo’s get the cake shake. 👍something that I really like about Portillo’s is that they’re always very clean inside and outside the building.

K L.

I've been going to Portillos since the 1970s and they should really be ashamed of their Oak Lawn (95th and Pulaski) store all the way around.
I realize you are popular for your food, but from the moment of entering your parking lot at 5:01pm, to exiting it and 5:52pm (ridiculously long time for drive thru), it was like a 3 ring circus.
You had 1 order taker out there in the rain working both order lanes. I counted 5 different people delivering food to cars that were pinned in the drive thru due to the back up. Had that been my $65 order pinned in like that, "Karen" wouldn't even define my anger.
But what really ticks me off is the lack of common sense with your workers, and the lack of product for the price.
I had ordered 3 sandwiches, fries, two chili tamales, a salad, and 2 slices of your chocolate cake plus 2 drinks. At 5:40pm, when I finally got my order, the chili tamales were turned on edge in the bag, they weren't sealed all the way, chili was all inside the bag and leaking onto the fries. No spoons in the tied plastic bags or even in with the order anywhere. When I showed the kid the chili mess, it was like I was bothering him with my complaint. He continued the attitude when he took the bag back to the window to be replaced. How do you train your employees to turn liquids on their sides in a bag? Better yet, how do you train them to seal the containers? So 52 minutes later I finally exit your circus of a drive through with a complete order. I get home (4 blocks away) and take the food out and though agitated from the chili tamales fiasco, sit down to enjoy the meal. Then comes dessert. I hope I can post t photos here of the brownie size pieces of chocolate cake that I paid that high price for! Neither slice was a complete slice! The one on the photos wasn't even eaten because the portillo sticker was ripped in half somewhere in your food prep line!
And yeah. I know. Go to the portillos.com customer service for further help, but that dies nothing other than replace the food. Nothing gets done other than you discourage yet another customer.
Oh, and by the way. The next time your chunky, wobbly, drive thru guy bangs his computer on my car and doesn't even apologize, you will be taking care of the damages.
95th St in Oak Lawn needs A TON of revamping it's quality of both service and food!

Jakalynne G.

Literally gone down hill SO BAD - they always forget things and the food is overcooked almost always. Top 3 worst chicken sandwich I have ever had DRY AS HELL basically a door stopper- anytime I get chopped salad have to get extra chicken or there is barely any and chicken also ALWAYS dry. Done giving them chances. Dick Portillo you should not have sold bc this is literally garbage now not worth it AT ALL.

Marisol G.

This is one too many times of having old or subpar food. I've tried to give portillos a chance but I wonder if the employees who pack the food would be satisfied with the fries they always give out in carryout service. I don't know if they aren't trained properly but having fries that are old and burned is not good service and that is what's being sent out. Also, they do not check to ensure everything is packed. If there is a quality control person that can rectify this, it would be great because when the food is freshly made its delicious. I can't justify paying for bad food, so will need to make my own!