Paleo on the Go - Largo, Florida

Tyler L.

I used to love this place! Ordered for years very, very often. They had the best food, tho expensive, given my major health issues…. it was worth it to me. But they changed ownership and everything changed.
Cheaper packaging but the taste of the food was the biggest thing that changed! Nothing tasted the same anymore… so sadly I stopped ordering. I posted on one of their posts about it on social media, not being rude at all, making a comment about the change… and then they decided to erase my comments and block me… which says a lot!! Looking at other things since the new ownership has taken over… they say they love feedback from customers… to help make things better… but they don’t really. Blocking and deleting comments says a lot. Then to come on here and see so many poor reviews in the last year of the change… it wasn’t just me that could tell the difference in the food and quality. Sure wish the original owners never sold. 🙁

Shae M.

I have a $1430 gift code/credit from 9 years ago that I’ve not had an opportunity to use. It did NOT have an expiration date. I’m finally settled & went to the site to place an order & the gift code wouldn't work. I forwarded my email proof of the gift code/credit but they are saying they recently bought this company so they won’t honor my gift code/credit but will give me 20% off two orders… as though that’s reasonable compensation for $1430. I was obviously a good customer once upon a time & planned on using them again but obviously that’s not going to happen.

Eleanna

I have a recurring subscription for 16+ meals weekly, yet the delivery and the use of ice packs have become completely below standard. My food was ordered on the 15th, sent out on the 16th, and was supposed to arrive on the 18th. I kept sending emails to your customer support and had to call FedEx to understand what happened to my package. They informed me that POTG chose a cheaper delivery option, hence the delay.

So, from what I understand, I pay $40 USD plus an additional $8 for so-called insurance and delivery charges, yet my food arrives hot, spoiled, and rotten? Your customer service doesn’t answer the phone as it goes to voicemail, and they don’t respond to emails, despite numerous ones with picture evidence. Your operations and customer service team should have fixed the issue when I first brought it up on Friday, after my first batch of soups arrived defrosted and I informed them that FedEx is saying that the second much larger part of my order won’t arrive till Monday. Yet, you instructed me to wait and let you know if it didn’t arrive, assuring me you’d fix it by Monday.

Well, Monday has come, and after sending numerous emails over Saturday, Sunday, and Monday, I still have no response or solution, leaving me stuck with rotten food.

Kathleen M.

Like the other reviewers, am asking what happened? There is no longer any meal package sleeve or heating instructions. The food is shrink wrapped, unidentifiable and appears to be in smaller portions,. There’s no dry ice for transport plus the 8 meals look like they were just literally thrown into the box without any organization. Not appealing or what you’d expect for a $200+ order. The prices - especially the $41 shipping and protection program - make it just not worth it anymore for the convenience. Definitely my last order after being a customer for many years.

Stephanie L.

I have been auto-shipping for a couple years now. POTG is the only prepared AIP option I have found when I need meals in a pinch and is pricey. I have leaky gut due to mold toxicity and a ton of food sensitivities due to that so there are very few items on the menu I can have.

I have reached out to the company a handful of times asking for more garlic free options due to my sensitivities. Received a positive response, yet there are now less garlic free options. POTG seemed to be an accessible company to those with autoimmune issues, but is not that accessible.

And they got rid of the cakes which I loved to keep one on hand so I wouldn't miss out on celebrations 😕

Jamie I.

What happened?!?! I have been a loyal, happy customer for almost 10 years. Ever since the company made the move to California, everything changed. Did ownership change? The portions are smaller, the heating instructions are missing, and the quality of the food and packaging went downhill. In my last order, I ordered mojo chicken empanadas, and received cuban pork empanadas in a package that said mojo chicken. Several items were cold, but not frozen. The order I received today, every single item was just cool to the touch, not even cold, and definitely not frozen. I don’t feel comfortable eating anything with meat that arrives barely cool to the touch. Feels like food poisoning waiting to happen. The items are way to expensive for this to be the case, and not once, but my last several orders. This may be my last purchase, which stinks because I have 2 autoimmune diseases and it’s been so helpful to have compliant, healthy, delicious food. Can someone advise?

R R.

As a Florida local, the food no longer comes from Florida, it was shipped from California and there are no labels on the packages (no reheating instructions, no nutritional value). I have been calling to find out if the chicken is pasture raised or organic or both, but no one answers. I haven’t eaten any meals yet, but I sure hope the quality of food hasn’t gone down with these odd changes.

Pam T.

Paleo On The Go food has been terrific! However the last order I placed with them arrived damaged! I dealt with Kathi from Paleo On The Go the entire time we attempted to remedy the situation. She provided top notch customer service from start to finish with every question answered to my satisfaction. Due to the damage of my order, I was issued an entire replacement order which arrived undamaged the second time! The packaging for the food products protects the food and keeps it cold provided the box does not get damaged. The order was filled on Wednesday and I received it on Friday. Great job everyone @ Paleo On The Go and especially Kathi🥰! The food is great! You won’t be sorry.