Muscle Men Movers - Ogden, Utah

Kaliopasi V.

Worst moving experience ever. I sent pictures for a quote, they said they would be able to move and pack all of my belongings. They charged me over time because it took them longer (which isn’t the problem) but they didn’t even finish the job. They said they would take anything we didn’t need/want anymore to the dumpster. They moved most of the things they didn’t pack to the garage and everything else was just left in place. I can’t say it anymore, don’t give these guys your business.

Looking T. G. L.

Reply given is FALSE. Never received any contact. Repairs were done and paid by myself and totalled more than the move itself!
If you could give negative stars I would! Worst company, and experience ever! Let's start with the truck showing up and the guy driving doesn't have a license and gets the truck stuck in the driveway. Owners won't help the employees in anyway. Using my own truck and straps I pull the truck out and get them to my home. They proceed to start with my safe...something they supposedly specialize in and charge additional for. Now less than 15 minutes into the first item moved and my safe is sent sailing down the stairs with one if their employees under it and into my wall. Besides the injured employee laying on the floor and now two employees which can't move the item alone I get billed by the hour to watch them sit around and wait for others to show up and help move. I personally called the owners and they refused to come out, provide insurance info or pay for the repairs! Plus charged my charge a huge amount for a move of a few miles and about 10 total items. The repairs I ended up out of pocket for were more than the move and had to get the credit card company to credit that charge back for my hassle. Never again! I highly recommend using another reputable company!!

Lindsey H.

We had Muscle Men Movers pack up our house on Sunday September 8th 2019.

Their website says:
“Our team will be respectful of your property and possessions, and our goal will be to ensure all of your items arrive at their destination safely. We use the proper kind of equipment, and we have clean, well-maintained moving trucks. Our movers take pride in being punctual, detail-oriented, and professional. We'll load and unload your belongings in a timely fashion.”

You tell me what part of these pictures align with their company description.

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What the pictures won’t show is that the three men that loaded our truck worked tirelessly to load up our home.

They loaded an Old Dominion Moving Truck which then delivered our entire home here in Texas.

From the beginning we were told not to help pack the truck, that they were professionals and have done this for 10 years. We trusted that we were in good hands.

The movers were trying to make a “deal.”
That if they saved us square footage in the truck they could get compensated since they’re “saving us money.”

We used the entire 28’ truck and tipped each mover for their hard work.

Unfortunately upon arrival as you can see our furniture still shrink wrapped and visibly damaged we were absolutely shocked at the condition of 95% of our furniture. We concluded things were packed haphazardly because the movers were trying to get a “cut” of what they could save us.
To paint the full picture, the mover loading the truck insisted he could fit our entire house in 14.’ We used the entire 28’ & still pulled a U-hual for the remaining items.

The problem?
There was no quality of care and respect for our property as you can see for yourself.
Nearly every single piece of furniture has dings, scratches or missing paint. We provided moving blankets, bubble wrap, shrink wrap, etc. oddly, no mirrors or tv’s were damaged because they were wrapped properly. So it seems that the detrimental error to be on the shoulders of the mover whom packed the truck.

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We contacted the owner of the company & sent these same pictures whom since has “ghosted” us. Claiming because it was not his truck he is not responsible.

It should not matter whose truck it is.

Common sense shows the issue was where the furniture rubbed straps, other furniture etc. due to completely reckless packing to score a tip. Not due to the moving truck driving as the owner implied (response in comments).

Please share and BEWARE of Muscle Men Movers!

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It wasn’t one or two things, which I would understand and shrug off.

• Bedroom 1: headboard, footboard & dresser are damaged
• Office: My Desk & office dressers (3) all damaged.
• Bedroom 2: Dresser is actually missing a piece of wood at the bottom that broke off. Along with scuffs and dents.
• Kitchen buffet is damaged & scratched
• Our washing machine is damaged (not pictured)
• Bedroom 3: headboard, nightstand, dresser are all damaged also.
• Fine China actually fell from the truck, packed in original boxes it was purchased and broke also. (Not pictured)
• Our fridge is damaged
• Our outdoor patio table & a couple chairs are damaged

Ben R.

I hired Muscle Man Movers to move my Liberty Safe from my old home to my new home. They damaged my stairs at my old home and then when they got to my new home they put deep scratches on my wood floor (71 inches of deep scratches!) and damaged my safe (There are 20 + large deep dents and scratches on the safe.) The safe looks like someone took a hammer to it and beat it up!

I have attempted to contact Muscle Man Movers several times to follow up and they continue to push me off and not file a claim. I estimate they have caused $10k + worth of damage to my home and safe!

C F.

I asked for my items not to be stacked on top this way. I have now been told that their insurance will not cover anything because I opened my mouth in concern! I asked for boxes that said FRAGILE not to be put on the bottom of the stack. I asked that picture frame boxes be placed safely in the truck. Now I lose all insurance coverage per this company.

Victoria V.

I’ve moved 4 times in 2 years and Sonny and his team are THE BEST you can find!! Thank you guys for a speedy and seamless experience - highly recommend!!

Mike M.

Advoid this company at all expense.

Damages your furniture, lies, gives you the run around, bullies you, avoids your calls and insult to injury commits FRAUD by writing bad checks.

The skinny dude was extremely high on Marijuana when he arrived at my new location.

Written Breech of contract admitted to damages and agreed to pay damages.

Causing me $4,000 in damages.
Business is Not insured (only the truck) or Licensed to do business in any city.

Warning the only guarantee is you will be disappointed with damaged property.

Jared H.

The movers had a pleasant attitude during the move. However, I feel as though the time was not used efficiently as was advertised on your website. The movers were on time how ever it took 8 hrs to complete the job. I had a total of 17 items that shouldn’t have needed two trips to complete. I understand they didn’t want to damage my furniture however a lot of the truck space was underutilized. At times it seem like there were no sense of urgency or training on how to move heavy items. They worked drag furniture across the ground in not the most delicate manner. This lead to a wheel on a tool box to be sheared off that simply new ball bearings and adhesive won’t fix as they suggested. As well has the china cabinet now has scratches and chipped wood on a solid wood cabinet that would not be there and not the top doesn’t sit flush. I have attached pictures of the cabinet and tool box wheel. I think paying $1151 for the amount of work and the lack of urgency is a steep price point.

2 April: Now that is warm enough was able to set up the trampoline and found that along with the other stuff that was damaged there is a rip in my trampoline. The moving companies representative name Tori was unprofessional and unwilling to help. After going back and forth via text (which was kept) they were you down and never fix the situation. There are a dozen other companies you could use besides this company. Please don’t be their next victim.