Mercedes-Benz of El Cajon - El Cajon, California

Peter H.

I recently had an outstanding experience with the service team at Mercedes-Benz of El Cajon, thanks in large part to JR Arango, Juan Carmona, and Jerome. Despite unexpected challenges that were out of everyone’s control, they handled my vehicle with the utmost care, professionalism, and respect. Their dedication to customer satisfaction truly stood out.

The team ensured my car was serviced efficiently, and I was amazed by their attention to detail and commitment to excellence. As a bonus, I was provided with a beautiful loaner vehicle, making the process seamless and stress-free.

Because of this five-star service, I wouldn’t hesitate to make the 6-hour drive again when it’s time for my next Mercedes-Benz upgrade. This dealership has earned my trust and loyalty, and I highly recommend them to anyone seeking top tier care for their vehicle.

Thank you, JR, Juan, Jerome, and the entire MB El Cajon team, you’ve set the bar incredibly high!

Jamy S.

I highly recommend this dealership! Our sales associate Teynel was fantastic! Straightforward and efficient - two words not typically used to describe a car purchase but that was ours with T. We look forward to working with her and the service team at El Cajon in the future.

Elizabeth H.

I had a fantastic experience at Mercedes-Benz of El Cajon. From start to finish, everything was smooth, professional, and refreshingly low-pressure. Paul, my salesperson, was exceptional—knowledgeable, patient, and truly focused on helping me find the right car rather than just closing a sale. He answered all of my questions thoroughly and made sure I felt confident and comfortable at every step.

What really stood out was his above-and-beyond service: Paul even let me take the car home for the night so I could be sure it was the right fit. When I decided to purchase it later that same day, he came back in—despite already being off work—to finalize the sale. That level of dedication is rare and speaks volumes.

The dealership itself was clean, well-organized, and welcoming, with a great selection of vehicles. I especially appreciated being able to take a solo test drive to get an honest feel for the car without distractions. The financing process was also efficient and transparent—no surprises, no pressure.

Overall, I couldn’t be happier with my new Mercedes and the exceptional service I received. If you're in the market for a Mercedes-Benz, I highly recommend visiting this location and asking for Paul. He made what can often be a stressful process feel easy—and even enjoyable.

Pam T.

I recently had the absolute pleasure of working with Cesar Lopez, and I couldn't be happier with the experience! From the first moment he called me about my interest in a car, he made me feel incredibly at ease. Cesar was unbelievably patient with all my requests and answered every single question I had. His professionalism and friendly demeanor truly made the entire process smooth and enjoyable.

Thanks to Cesar, I now have a new car that I absolutely love! I highly recommend Cesar Lopez to anyone in the market for a new vehicle. His exceptional service and unwavering commitment to customer satisfaction are truly outstanding!

Leo H.

Five star experience thanks to Enrique

I recently visited several Mercedes-Benz dealerships while searching for the right car, and without question, Enrique is the reason this experience ended on such a high note. After visiting three different locations, none of them made me feel as confident, comfortable, or valued as I did when working with Enrique.

From the moment I walked in, he took the time to truly understand what I was looking for not just in terms of features or budget, but also what I wanted to feel when driving away in my new car. There was no pressure, no sales tactics, and absolutely no rush. Enrique’s focus was always on making sure I felt good about the decision I was making.

He answered every question I had with patience and clarity, offered honest insight, and made what is often a stressful process feel smooth and enjoyable. It didn’t feel like he was just trying to sell a car it felt like he genuinely cared about helping me make the right choice.

Thanks to Enrique, I didn’t just leave with a great vehicle I left with peace of mind, knowing I made the right choice with the help of someone I could trust. His professionalism, kindness, and commitment to customer satisfaction made this one of the best dealership experiences I’ve ever had.

If you’re looking for a Mercedes-Benz and want to work with someone who puts your needs first, ask for Enrique. He truly deserves more than five stars.

Kristopher G.

I’ve been to a few Mercedes-Benz dealers around town, and the El Cajon location is by far my favorite. From scheduling the service appointment to picking up the car, everything runs smoothly. My service advisor Joshua has helped me with my last two vehicles and always goes above and beyond. He’s easy to work with, keeps me in the loop, and makes the whole process hassle free. Can’t recommend him or his team enough!

Berlin V.

My wife and I went to Mercedes looking for our dream car, but we had so much anxiety as this was our first “luxury” purchase. Upon meeting Teynel Jones, she quickly calmed our nerves. We were so indecisive, but she displayed a lot of patience with us. Teynel was very knowledgeable about every model that we inquired about. We ended up with our dream car with no regrets and no buyer’s remorse. Overall, everyone from the managers to the finance department displayed high levels of professionalism. We left Mercedes of El Cajon thoroughly impressed!

Jennifer J.

Exceptional Service and Top-Notch Cars!

My experience at Mercedes of El Cajon was excellent (and made a very fun Halloween adventure.) From the moment we walked in, I was greeted with a warm welcome by the GM, Marcelo Sandoval. He is the best in business and took the time to understand our needs, explaining all the options available in detail without pressuring us to make a decision.

The entire team is genuine, professional and very knowledgeable. They truly made us feel valued as a customer. Zaid was a joy to work with, very patient and helpful in showing many different models on the lot.

El Cajon has a fantastic selection of the finest and newest models. I left in a brand new 2025 GLE 450 Coupe!

I loved my experience at Mercedes El Cajon and will be in the Mercedes family forever. 🙂