MacKay Towing & Recovery - Lunenburg, Vermont

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MacKay Towing & Recovery: A Reliable Service Provider

MacKay Towing & Recovery stands as a well-established and respected service provider located in Lunenburg, Vermont. Situated at 564 E Main St, Lunenburg, VT 05906, the company offers a comprehensive suite of transportation and recovery solutions catering to a wide range of needs. Their dedicated phone line is 36312404, providing readily accessible contact information for clients requiring immediate assistance. While they maintain a discreet online presence at [website address not available], their reputation speaks volumes within the community.

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Core Services and Expertise

MacKay Towing & Recovery distinguishes itself through its diverse range of specialized services. Primarily, they function as a dedicated towing service, expertly handling vehicle recovery in various situations. Beyond towing, they operate a fully equipped auto repair shop, offering diagnostic services and repairs for a variety of vehicle makes and models. Clients facing vehicle breakdowns can rely on their auto wrecker services for efficient and safe removal of damaged vehicles. Furthermore, the company provides crucial crane service, enabling the safe lifting and transport of heavy equipment and materials. Their commitment extends to transportation service, facilitating the movement of vehicles and goods across the region. Recognizing the importance of truck maintenance, they also maintain a robust truck repair shop and operate as a dependable trucking company, ensuring the smooth operation of commercial vehicles.

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Points of Interest and Accessibility

MacKay Towing & Recovery demonstrates a commitment to customer comfort and accessibility. The facility boasts a wheelchair accessible parking lot, ensuring that individuals with mobility challenges can easily access the premises. Importantly, the company fosters an inclusive environment, proudly declaring itself an LGBTQ+ friendly establishment, providing a safe and welcoming space for all. Recognizing the importance of safety and support, they have also designated themselves a transgender safespace, further solidifying their dedication to inclusivity and respect. These considerations reflect a proactive approach to creating a positive experience for every client.

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Client Feedback and Reputation

Based on readily available information, MacKay Towing & Recovery enjoys a highly positive reputation amongst its clientele. The company currently holds 43 reviews on Google My Business, offering a valuable insight into the experiences of those who have utilized their services. The average opinion is 4.3/5, indicating a consistently high level of satisfaction. Anecdotal evidence suggests a strong emphasis on responsiveness and reliability. For example, one customer recounted a situation where their daughter was stranded in a rural area, and MacKay Towing swiftly provided assistance, not only towing her vehicle but also educating her on proper tire changing techniques. Another client highlighted a breakdown up the road, noting the company’s prompt towing service and efficient transport to a repair shop. A third customer appreciated the friendly and accommodating staff who expertly handled their truck after a wreck. These experiences, while not explicitly cited in reviews, underscore a commitment to thoroughness, professionalism, and genuine care for customer well-being.

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Recommended Information for Prospective Clients

When considering MacKay Towing & Recovery, prospective clients should be aware of several key details. Their location in Lunenburg, Vermont, places them within a relatively accessible area, though rural locations may require longer response times. The company’s extensive service offerings – encompassing towing, repair, and transportation – provide a one-stop solution for many vehicle-related needs. The phone number 36312404 is the primary means of contact, and clients are encouraged to call for immediate assistance or to schedule services. Due to the nature of their business, it’s advisable to contact them in advance to assess the scope of the required service and to obtain a cost estimate. Finally, the commitment to accessibility and inclusivity, as evidenced by the wheelchair-accessible parking lot and LGBTQ+ friendly designation, contributes to a welcoming experience for all clients. It’s recommended to inquire about specific services and rates directly with the company to ensure they align with individual needs.

",
"summary": "MacKay Towing & Recovery is a reputable Lunenburg, VT-based service provider offering comprehensive towing, repair, and transportation solutions with a strong commitment to customer satisfaction and inclusivity.",
"keywords": "Towing, Auto Repair, Trucking, Recovery, Vermont",
"word_count": 963,
"quality_score": 8,
"has__tags": "true",
"language_used": "en"
}

👍 Reviews of MacKay Towing & Recovery

Renee B.

5/5

My daughter was stranded in a rural area of Vermont. I’m not sure who told MacKay Towing my daughter was out there, it may have been the police. However he found out we are very grateful! Not only did he change her tire. He made sure she knew how to change a tire. My daughter was safe and his presence and I appreciate that very much. Highly recommend!

kevin B.

5/5

Awesome experience. Broke down up the road from him. He towed my truck to shop. Had me going home within a few minutes.

Craig L.

5/5

Great and friendly people glade they took my truck after my Wreck

Brooke H. (.

5/5

My local police department have a history or targeting, harassment, and abuse of power along with many other issues. They've found a game in having me towed regularly. I've gone with McKay every time. They've been understanding, helpful, and work around my budget every time. I'd give more stars if I could. 200% would recommend to everyone and will continue to have them as my go to!

Katie K.

5/5

Thank you! I believe the drivers name was Thumper. Either way thank you for your service and getting my vehicle back to my house after I had an issue with it starting. Great service and the driver was very professional! Would recommend!

Garry F.

5/5

Phenomenal service from the minute they picked up the phone. No one would help me with the predicament I was in and these guys had zero hesitation. Most tow drivers are stand offish in my opinion. This driver was extremely friendly and enjoyed having conversation with me. Will have both my professional and personal business from here on out.

Joseph C.

1/5

Avoid them if at all possible they are dishonest. Go with Caron in Northumberland NH or chose someone else. I can give you a whole list of stores way not to use carans but I will give you my two expanses with them both were not good and showed them to be dishonest. They will try every thing thy can to drive the cost up. My first similar experience with them was about 6 years ago my wife slid off the road on a snowy day. The polices called them to come pull her out and she was very specific to take the car to D&S auto to have it looked over for damage. Then the towing company calls back and says thy didn't know were to take it and took it to there garage and wanted to charge for a secant tow to take it to D&S. Then after talking to D&S about it the owner says that was no mistake they do that to try to make more money and it was not the first time. So since then I have avoiding them at all cost. So again yesterday I needed a tow because my truck starter was bad. And again the same dishonest kind of tactics were used. I have a 92 supper duty that Caron's has towed for my with his small rollback and. So I have AAA and called to have it taken back to my house. AAA says they are contacted Caron's and thy will be on the way. So I had no concerns then I get a call back and says Caron's is out on a call so they will be sending MacKay. Immediately I was concerned but thought this time it is thought AAA so maybe it will be OK. I gave the AAA on the phone the year make and model. And because it was a supper duty I also gave him the dimensions and wight for the drivers information. The driver gets there and says I cant tow it with this truck. I have to use my bigger one it is more money per hr and there is a minimum of 2 hrs and you will have to pay after hour rate in addition. It looked like a heavy duty truck than the one Caron's has used for my in the past. It was clear that it would fit on the truck and had already said the weight was fine before AAA had dis-paced him. I pointed this out to the diver and he said that is not the point and hesitated as though he was trying to come up with something and said these roads are band and I will be over weight. My friend and I looked at each other in disbelief. He just told us he needed to go get a bigger truck, and he said that weight was fine before he came. Now that it was very clear to both of use what he was trying to do we told him we didn't want his services and sent him on his way. Again go with someone else you will be ripped off. Look around at his reveres he is not to be trusted. Just ask the garages around hear. I hope AAA gets rid of him soon I know it is just mater of time.

Michael C.

5/5

Al, and his team are life savers. I lived in Lancaster, NH but moved to VAAl, and his team are life savers. I lived in Lancaster, NH but moved to VA a couple years ago. I left equipment to include our trailer on our property in Lancaster. Anyone who has left vehicles alone over a two year period knows you're going to need to have work done to the vehicles. Al walked us through purchasing new tire, and rims for our single axel trailer. I did not have the tools to accomplish the job myself because I was unprepared. So naturally I called someone who could get the job done. Instead of charging me for the job, he gave me the tools I needed to get the job done myself. Al does not know us, his only safety was knowing I am a Veteran. When I went to drop his tools back off he did a quick inspection to make sure everything worked. When I went to give him money for his help he respectfully turned it down, and thanked me for my service. There are not a lot of people you can trust especially when it comes to money, but Al, and his team you can. I wish you the best of luck, and hard work with your business. I will be using your services again.