John's Service and Sales, Inc. - Oglesby, Illinois

Grant S.

John Service in Sales replaced our entire HVAC system and water heater in 2020 and the system has been so great that I finally decided to write a review.

This is our 2nd home and we still had the original Whirlpool furnace from 1975, a Goodman AC that was added on in 2001, and a gas water heater that was somewhere around 10 years old. The furnace, although still working, had always been sketchy and on the back of our mind. We had another company come in for annual service and tell us that the heat exchanger had finally cracked and was letting unsafe amounts of carbon monoxide into the house. Also, our single wall atmospheric vent through the roof did not have enough clearance through the house to safely continue using (was installed incorrectly from the construction of the house in 1975). John had recently installed a new Trane system in our neighbors house and we have always had Trane equipment in our main home and even still have our original Trane AC and Furnaces from 2001 with minimal issues, so with our neighbors recommendation, we called him. He spent hours of his time in our house trying to design and figure out the best system for the unusual situation and tight clearances we had. His team ended up installing a new 97% AFUE 2-Stage Trane Gas furnace with PVC venting out the side of the house, a single stage Trane XR13 AC, and a new 40-gallon electric water heater (to eliminate the need for our unsafe metal roof vent). They also reworked some of the ductwork connected to the furnace, ran a new line set, redid the condensate drain, and new pad for the AC. The install is very clean and organized and looks great! The system has been going to strong for 3 years now with no issues and works significantly better than our janky old system did. Will call him again when we need more work done!

Dariusz P.

Very honest and great work. I appreciate you guys! Only people I would ever call!

Alex B.

This company will treat you like you owe them a favor. The women answering the phones are extremely rude and cut you off. The technicians are never on time. Today was my last straw as I called to inquire about a part number however, I asked to speak to a technician and got nothing but attitude back. It’s not worth it to work with this company. I feel like they have lost their ability to work with people and now they think return customers are just expected. I would advise anyone to just go to another company as this company has now shown their true colors, and how they feel about their customers.

VoteQuimby4Mayor

The windchill was negative 40° outside on a Sunday when my heat went out at home. From the time I first picked up the phone to call for service panicking, to the time a technician had my heat running again was less than 90 minutes. Cost was reasonable and fair. Everyone was very friendly and professional. I could not have asked for better service. Thanks, you guys really helped me out! 10/10 would happily use again in the future.

Ben S.

Everyone beware of John's Service and Sales, if you call them to look at something at your house they're probably not gonna fix it but they will send you a bill anyways. I recommend not using these guys . And I would’ve gave them zero stars, but they won’t let you post if you don’t give them the star. The man came out, walked in, looked at it for five minutes, went out to his truck sat there for 10 minutes and then drove off two weeks later a bill comes in the mail for $200 And some dollars

Crissy A.

* Tech was punctual, professional work done quickly.
I wasn’t happy with total unknown charge and left 2 ⭐️ review. Don called first thing next morning and we talked it through. He worked with me. I was very impressed with this kind of customer service. I should’ve called directly to have my concerns known. I

Carolina L.

They answered promptly and came to my house for an ac issue. It was a Monday morning and was billed $260 dollars after just an evaluation with no receipt just to tell me I needed a complete new system.

Michael B.

Compressor stopped working on my AC unit. The sticker on the furnace was Johns Service and Sales so I figured might as well start with them. Today hit 90, and my house did not, thanks to Johns. They were here within two hours of my call, Wyatt was polite, quick, taught me a few things about my AC unit, and replaced a bad capacitor and was gone almost as soon as he arrived. Really couldn't ask for a better experience.