Fleet Feet Folsom - Folsom, California

Peter R.

I've been a loyal customer at Fleet Feet for a while now, and I can confidently say their service is exceptional. The staff is incredibly knowledgeable, always taking the time to ensure I find the perfect pair of running shoes. They’re also super friendly, making every visit a great experience.

One of the things I appreciate most is their 60-day no-hassle warranty—it really shows they stand behind their products. As someone who buys a lot of shoes, that kind of peace of mind is invaluable.

If you love running shoes as much as I do, Fleet Feet is the place to go! Highly recommend!

Carly W.

I needed a pair of house flip flops, work shoes and gym shoes on a Saturday. Kacie came over within minutes and scanned my feet, talked about what I was looking for, my gait and the inserts I normally wear. Such a professional! She was able to patiently and knowledgeably offer lots of options for all three types of shoes I was looking for. It was a very personalized, informative experience that had us out of there within an hour! It was great! My coworkers recommended I come here after I started having some arch pain, and I will absolutely pass along the recommendation. Kacie was fantastic and I'm sure her associates are too. Thank you, FF!

Mitchell B.

Great shoe buying experience. Very knowledgable staff that evaluated my feet and my condition to help me find the right shoe. I initially purchased a very expensive set of shoes but after a couple of weeks these shoes were actually causing aggravation to my foot problem. I was able to return these shoes no question asked and they were replaced with another great pair of shoes that seem to be helping me a lot as of this posting. I will only be purchasing my active wear shoes from Fleet Feet going forward. If you haven't tried them out you should!!

Becky P.

I was very nervous to go into the store by myself as a new runner that is plus size. I'm very used to being judged. But the minute I stepped foot inside I was put at ease. I was helped right away. I was given the fit me test for my feet, I really needed this. I was then presented 3 different shoes from different brands to try. The store associate listened to all my concerns and answered all my questions before he selected those shoes. He made sure they fit correctly and I left with my new shoes. Absolutely great experience and I will always go back there.

Jason J.

After spending several hundred dollars here over the years, they denied my exchange request for never-used shoes. I completely understand the return policy and really don’t need a reminder about it. Managers who focus on building long lasting relationships with the local community understand that the policy can be applied with discretion. I was hoping for relationship-based service but this manager is strictly transactional. I deleted my previous 5 star review that had 11,000 impressions because they aren’t interested in maintaining a positive business relationship with a loyal customer. Like the manager, my hands are tied and I had to do what was necessary. Good luck.

Response to owners response: Again sticking to the policy shows your transactional and short-sighted nature. It's all good when I'm spending and spending but when I need after-sale support you become one-sided. A middle finger as I'm long driving away is extremely light for people who destroy a solid business relationship,

Jenifer J.

I had a total hip replacement last October and have begun running again. The woman who helped me (I need to find out her name!) was incredibly friendly and knowledgeable and measured my feet. She helped me choose the perfect pair of shoes. I ran 5 miles today and have NEVER felt better!

Alisa B.

I visited Fleet Feet in Folsom and was quickly greeted by Kirk, who offered to do a foot scan for a precise fitting. I learned that due to bunions, to accommodate the width lacking in the toe box I had been choosing the wrong size for years(!). Who knew?

Kirk was able to find an extra wide shoe in a smaller size (the brand new Hoka Clifton 10). These shoes feel like you're running on a cloud, with lots of cushioning and arch support. My knees immediately thanked me! I recommend these for a good neutral running/walking shoe. They also make you a little taller. Bonus!

Overall, great service and great shoes. Looking forward to my run today!

Panduranga G. P.

Casey did a great job in explaining how to pick a shoe that helps with managing bone spurs pain. We felt it was worth spending the money as the shoes really helped in walking more comfortably. Thanks Casey for your patience and advice.