Firehouse Subs Oak Lawn - Oak Lawn, Illinois

Dwayne A.

Use to be a favorite spot of mine... Don't get a small sandwich, it'll be all bread! This was suppose to be a small New York Steamer...I even asked a worker and manager and they did not help or make things better! Was told only 2oz of meat goes on it...Don't waste your money!

Adriana F.

My sister placed an order at the Oak Lawn location. Since she just had a baby, I went to pick up the order. We didn't think it would be such a big deal because I've picked up family members orders before. The first young lady I spoke with was nice and pleasant. She informed me my order would be ready in a few minutes. The heavyset lady that called me over when our order was ready was extremely rude from the beginning. She basically accused me of being a thief. She kept asking for proof that the order I was picking up was mine. I showed her a screenshot of the order confirmation
but she didn't even look at it. She wanted me to repeat to her exactly everything that was ordered. Which I didn't know because my sister placed the order. I just knew I was picking up 3 sandwiches. The young lady ended up stepping in and asked if i was a delivery driver. I'm not sure how they were so confused when I stated several times i was picking up an order placed by my sister. They didn't apologize at all. The heavyset lady just said this is our corporate policy because they've had a lot of thieves lately. She emphasized the word thieves. I've never been treated so badly anywhere.

SA A.

After trying 2-3 different subs. The service is fast but the sandwiches are just horrible. It taste is just lots of salt on their meats and the bread just doesn’t have a good flavor! I won’t be eating firehouse ever again.

The P. W.

As a military vet, I planned to try one of your sandwiches today, but when I arrived, there was a sign saying you closed at 4pm. I called your store a few times today in order to find out if there was a time frame or if there was a promotion and no one ever answered. Thanks for having a promotion for use vet, but please do a better job of executing that promotion in the future. 4pm isn't even enough time to get there after working. Some of use veterans still work normal 9am - 5pm jobs.

Jasmyne W.

Everyone was accommodating and friendly and the food was great!

Robert C.

The subs are hot, just the meat, not the whole sandwich. It took them 22 minutes to make my sub. Not happy about that. I ordered the large chicken and bacon sub. The price was $14.99 for the sandwich with no drinks or chips. The sandwich was just ok. I will not be back any time soon. Bad experience overall.

fabiola D.

First time I ever had Firehouse subs and it was the worst experience!! I ordered my food online it said my food was going to be ready at 6:25. At that time I walked in there asked for my pick up order an was told they did not have it ready. The worker said it would take 5 minutes. Okay that was no problem. But the fact that those 5 minutes passed an then 10 an then 15. I have worked at a restaurant before it definitely should not take 50 minutes to make 3 subs!! Then once I received my order I looked inside my bag and I only had 2 subs. I had to wait again! Finally once I got my order I was not aware of the fact that I had to get my drinks and chips on my own. Wasn’t even told until I asked! Very disappointed at the fact that all the subs were not even made correctly a lot of toppings were missing from them!! At this point I would have rather saved my 40 bucks an made my own at home!!!! Never going back again!!! Horrible experience!!!

Kate W.

Food is decent, but for pick up they put it in the bags sideways so by the time you get to it the sandwich is spilled all over the box. And don't bother asking them to put it in correctly cause they'll give you attitude.

Eat in might be better.

Update: went back last week & the older guy with glasses behind the counter thought it best to yell at me across the restaurant, then berate me. Definitely won't be going back. I know my little order doesn't hurt them, but I have my limits with rude employees.