FedEx Freight - Bessemer, Alabama

Doug Smith

My package arrived at this facility last Thursday. Driver drives up to my home o Friday and goes into the back of his truck while I am in front yard. Comes out of truck and tells me “I guess your package wouldn’t fit, so it will be on overflow truck later today or tomorrow (Saturday) nothing Saturday. Today says once again “on truck for delivery “ as it has Thursday,Friday, Saturday. Just changed from Delivery by the end of today to “new date pending” This facility is 6 miles from my home. Fed Ex is absolute garbage.

rene stucki

I waited days for a package. It was finally delivered to the wrong address despite my detailed directions and they were supposed to call me. Now someone else has the product I paid for. FedEx employees don't want to work. I do,hire me.

Paul Becker

Never called prior to delivery attempt forcing me to pick up. Called for directions and said I was on the way, arrived at the gate at 9am and was informed they don't do pickups until 10...I was NOT told this on the phone just an hour earlier so a manager had to be called on site to ok it. Staff on site were great but the manager on the phone previously and lakisha blocker have the worst customer service skills imaginable! This is the third issue in 2 months. Recommend shipping through another carrier if at all possible.

E L

I don’t even do reviews, but had to. Absolutely “Terrible” customer service. They give you the run around. The driver who delivered both of my packages, leaves my package on my garage, if it wasn’t for my neighbors running to notify me. I was about to back up and run it over. My second part of my package that got delivered days after had got dropped off and both ends were ripped and I was missing pieces.

Lynsey Gill

Package 1-
Said “Delivered” but wasn’t. I was literally in my kitchen, 2 feet from my front door when I got the notification. No package. No FedEx delivery vehicle. Customer Service tried to act like it was my fault… I guess it was.
It was my fault I purchased from a place that used FedEx for delivery.

Package 2-
Ordered back in November. It is December 21st and still no package. Says it’s at the Bessemer Facility. (Which is about a 1 minute drive from my house.)

Package 3-
Ordered at the beginning of December. It was shipped from Anniston, AL to Bessemer, AL. Held at Bessemer for 4 days then shipped to MS and then TN…. (FYI- I live in walking distance from the Bessemer Facility.)

Packages 4, 5, 6 and 7-
Ordered at the beginning of December. They have all been sitting at the Bessemer Facility since then…. (Did I mention that I live in WALKING DISTANCE from the Bessemer Facility)

They need to stop screwing around and get corporate in there to help get this sorted out and moving along. This screw up is costing people jobs, time, and money. They should seriously let people come down there and get their own packages. Help us help you, FedEx!!!!

Dee Elliott

The first call to FedEx freight was excellent...I received the information inquired about. However, the second call later in the day just 20 minutes before the scheduled time was baffling. The CSR could not find the pickup but suddenly found it after frustrating me and her.It all worked out. The driver was courteous and patient.

John B

Package I mailed 2 hours up the road arrived at Bessemer same day. It has been sitting there over a week showing delayed. Customer service just tells you "we're backed up" . This place is a joke. Fedex should just skip this hub on all greater Birmingham delivers. It's 10 min away from the intended destination, and has been delayed over a week and they can't tell you when it'll be able to be delivered. Also they won't just let you come get the package yourself. I should have drove it the two hours myself. This is the second issue I've had this month with this facility. I won't ever ship fedex again. Moral of the story they may be cheaper than ups, but you get what you pay for.

Jay Hester

This is a hard rate. Every employee in which I have contact has been extremely helpful and caring. The only problem is, if I'm at FedEx Freight, it's because they lost a shipment and either did or didn't find it. This is a constant problem. This shipment they lost cost 2 of my technicians a week without be able to work. Imagine the calls I received from my missed customers. I called to file a complaint with the manager, he has yet to return my call. Probably should have given 1 star....