Estes Forwarding Worldwide - Phoenix, Arizona

Trisha Dean

I am extremely disappointed with this company and its poor communication throughout my entire experience. I was initially given an incorrect delivery date of 12/10. When no one called to confirm, I reached out to customer service via chat on 12/12, only to be told I needed to wait 24-48 hours for a callback. That evening, I received a text to schedule my delivery online, but the website had an error, making it impossible to do so.

I called again on 12/13 and was told their system incorrectly marked my item as ready for delivery, even though it wasn’t. They promised someone from the warehouse would call me that day to schedule delivery for the following week. I waited again—no call.

Instead, someone unexpectedly showed up at 5:00 PM with my item. While I was relieved to finally receive it, the box was damaged, and when I opened it, the TV screen had a massive gash as if something had penetrated it. This wasn’t a small scratch but a significant, unacceptable flaw.

This company’s communication is absolutely horrendous, and the entire process was frustrating and unprofessional. I would not recommend them to anyone.

Angela Davis (Angie)

Estes kept me informed of the delivery. Driver was very nice and professional. He went above and beyond to get 18 wheeler down my street to deliver my console and was kind enough to put it on my front porch. Highly recommend.

Edward Maldonado

These guys communicate with you, actually call you back with any changes, instead of being left in the dark. My grill was delivered perfect.

j Despn

Great customer service and delivery. Delivered a week earlier than expected. Very helpful! I highly recommend them!

Elfie Tolly

Our driver went above and beyond to deliver our product. He checked in with me and did everything possible to ensure the product arrived safely and securely. It was well worth the money spent to have it delivered. I was highly satisfied.

Cliff Chin

On time delivery with advanced call with eta. Customer service and driver professional and friendly. Item arrived in good shape.

Suzanne Heckman

The guys were so fast and efficient. Friendly. Great delivery and set up experience.

Michael B.

This is an excellent company who provides a premium service. I received a call the day before, and from the driver the morning, of my delivery. Both were highly professional and took care to ask about any special needs or requests. My product arrived on time and in excellent condition. The delivery team was polite and took care with my product. Highly recommend. 5 of 5 all day long.