Crumbl - Laveen - Laveen Village, Arizona

Cindy C.

Noticed my cookie had black spots as was told it was from the trays possibly touching each other. Could be possible but who wouldn’t think this was mold if they had black spots. If it wasn’t for the smart ass attitude and the girls laughing through the window after I left I wouldn’t have been so upset with the costumer service. There’s a professional way to handle these situations and this was not it.

Melissa W.

Update 12-7-2024
This is the closet location to our house. This location opened at 8:00 am. My husband arrived when they opened. He ordered the Jimmy Fallon Candy Cane Brownie. Our card was charged three times for one brownie and he had to wait 15 minutes for it to be made. This brownie was horrible. You can see in the attached photos and video that it was not made as advertised. Putting frosting on the top of a hot brownie is disastrous, as you can see in the photos and video. These gourmet desserts are too expensive to make these costly errors. See what I received versus what was advertised. This is a shame and this location needs to do better.

Update 10-9-2024
Customer service was horrible. I was not greeted or welcomed into the store. The cookie I paid for did not look like the one advertised. See attached photos: the one advertised and the one I received. The employees were not helpful and stated the this cookie was premade. This location has too many inconsistencies. Do not go to this location. I do not recommend this location.

Update 1-10-2024
I have been a loyal customer since this location opened. I visited this location two weeks in a row and had the worst experiences. I ordered cookies and after I paid, the cookies did not look like the advertised cookies as they always do. When I told the employee that I wanted a refund or exchange, she refused. She then told me that the employee who was responsible made a mistake. There was not an employee present who could give me a refund or replacement. I requested that the employee call the store owner/manager, which she did. These were the worst batch of cookies that I received from Crumbl. This location passed off employees mistakes onto customers without any communication prior to purchasing, which is wrong. Customers are forced to pay for employees mistakes, which is wrong. Customers are denied a refund and exchange when what was purchased was not what was received, which is wrong. I attached photos of the cookies advertised and the cookies I received. The customer service was horrible. This location's change in employees has drastically lowered the exceptional standards of the Crumbl brand. This location is no longer a stellar location. Prior to my review, I did email this location and no one responded. I do not recommend this location. Do not go to this location.

These are the best local gourmet cookies! I love these cookies. The variety is wonderful. The price is reasonable and the cookies are big. I pick up the new weekly cookies every Monday. I highly recommend Crumble Cookies.

Liz

Everything was great. The location was clean, and the girl working was very sweet and friendly to the special needs children I brought for treats. The cookie of the week was a waffle cookie, which was warm, interesting, and delicious.

N H.

Terrible service!!! Avoid this.location..Delivered cookies with no name or message so no one at my husbands office knew who it was for..Their delivery driver did not speak English and could not say who he delivered it to…so unprofessional..

Michelle H.

I love the cookies they Have many options to pick and you get new ones every week they are very delicious and very good. Best cookies I’ve had.

Stormie R.

I love coming to Crumbl Cookies cause they always have a different variety of cookies and they are always friendly and nice please check this store out they did an amazing job

Anabella

Amazing service. And the cookies were made to perfection. 10/10

Mia S.

I love crumbl cookie so much it’s sooo good and my sisters and I always get it we’re literally addicted to it I love trying new cookies every week and they never fail to surprise me with all the new tastes it’s literally so bombbb🔥🔥🤤