Clear Lane Freight Systems Inc. - Rancho Cucamonga, California

Danielle S.

My husband has a car being shipped to me through this company. They want me to continue to pay money for delivering the car to me. They want me to continue to pay them for the delivery driver,for the tracking number. They are continuing asking me to keep paying more money for the tracking number. This company is nothing but a big scam and should not be in business at all. My next step if they don't give me my money back is to take it to the next level.

Rooms4Kids

They called me Monday and my delivery was scheduled for Tuesday. Still no shipment. It's lost and no one calls me back. I paid for 4 day shipping and it was picked up 11/11/20. I understand things are not normal right now but NO ONE calls back. What do I tell my customers?

Tim J.

If you are a shipper, avoid this company at all cost. They are late on a delivery to us and of course are using the excuse of "delivery times" are not guaranteed. The shipment is at their local terminal and I am willing to drive 40 miles to pick it up. But they want to charge a terminal pick up fee of $60. So they are late, I am saving them a trip and they want to charge me for the privilege. They do not understand customer service nor do they care about their business relationship

C. B.

Still looking for lost freight from a month ago. Been on hold AGAIN FOR 30 minutes. We could potentially loose one of our biggest clients over CLEAR LANE’s lack of help and lack of response. Do not use this company! They deserve ZERO STARS! Nobody cares about your freight here. We will never use this company again.

Angel B.

Absolutely the worst experience I have ever had. Clearly no one here cares about customer service what so ever, I literally had a representative tell me to "cross my fingers and hope that the driver shows up". Several days of no call no shows, and then waiting on hold for over 2 hours just to be hung up on.

We spend a lot of money importing and exporting, and I will go out of my way to make sure that I NEVER book with them again. I hope they go under and their business shuts down so they can't go on screwing other people over.

Would post 0 stars if it would let me.

Adam M.

The absolute worst LTL company in the US. Do not be fooled by their low rates. We own 3 different companies and ship a ton of construction products via LTL. The company that regularly loses shipments, is ALWAYS late, and never answers the phone.......CLEAR LANE! I could walk these shipments faster than clear lane. When i say bad customer service I mean ZERO customer service. I am doubt that this company will be in business much longer if they don't make some serious improvements to their business model. Stick with a reputable company like XPO or R&L they are worth the extra money.

Emre E.

This company is a total JOKE. My shipment is late for two weeks and there is no information on website. There is ZERO customer service. Every time I called them I have to wait on hold at least an hour before the line just DROPS and no one answers the damn phone. This is not a reliable company and we will never use this unreliable company ever again!

Lydia R.

I had two pallets picked up on 11/9/20. It's now 12/11/20 and I have no pallets. I have no response to multiple calls and emails. Will never use AGAIN for my company's inbound or outbound shipping. My invoice is due before I even will receive my merchandise. Very unprofessional.