Chase Moving and Storage - Essex Junction, Vermont

Bob&Cheryl M.

Extremely happy with the work of Chase Moving. The team moved quickly and effectively to get us moved in. We were especially happy with their excellent communication and respectful accommodation of our needs. Move in was actually FUN. Thank you so much, Chase Moving… now I gotta go unpack and put things away!

No S.

I've been using Chase Moving & Storage for my relocation needs for the better part of a decade now. No matter if it was a small apartment move, shirt term storage, or a short haul move to help a family member I've always loved working with a family run business.

Everyone is so personable and easy to work with, and my expectations are always exceeded time and time again. I've had poor experiences in the past with moving (as probably everyone has) and those days are certainly behind me!

Kathy B.

Chase is great! When my daughter was left high and dry by a different moving company in Burlington, Chase stepped in and saved the day. They were able to squeeze her in within the time frame she needed to move. The owner was responsive to all her questions and eased her mind considerably about the upcoming move. The load-in team was fantastic - all three men were professional, hard working and patient with us as they packed up her life. Chase was able to store her goods until she found an apartment in another state and then promptly delivered her goods to her new place. The delivery team was again professional, quick, and very careful. I would recommend Chase to anyone.

Jay B.

Hard no on using Chase for an out of state move. We used them for a move from VT to FL in August. We got multiple quotes and decided to go with these guys because they were affiliated with a larger company and we assumed that would come with more reliable service (wrong assumption). We scheduled our move and were given an 8-10 day deliver window for when our belongings would be delivered to our new home in Florida. Everything was picked up on time and the workers who did the packing were very nice. However, after the truck left, we heard absolutely nothing. When we were approaching the end of the delivery window, we called to confirm that our house was going to be delivered – only to learn that it had not left Vermont and that there was no schedule for when it would be delivered. No one called to tell us about the delay, we had to do the follow up. Plus, they charged my card the full amount even though the contract clearly said payment was due ‘on delivery’. When I asked Ron to reverse the charges until delivery was made, he made a bunch of excuses why this couldn’t happen and how it would create further delays even though the contract was clear when payment was due.
So, we were left living in an empty house with no expectations of when the fully paid services would actually be completed. When I complained to Ron, his response was that ‘we weren’t the only ones being impacted by the delay because our belongings were taking up valuable space in his storage facility’. He actually sent this in writing! There was never any proactive communication from Chase Allied. When we did get any sort of communication it was simply to point the finger at Allied and to do nothing to help get to a resolution. When our belongings did arrive, we had many broken pieces and a couch with water damage because it was poorly wrapped and stored. So, in summary, services not completed as contracted, no communication, no customer service, no accountability. Stay away.

Jami R.

We have used Chase for three moves - a residential move as well as relocation of our business out and back when we renovated our building. They were fairly priced, on time and professional, even when we added some last minute large items. Our contents were handled well, no issues or damage, and the process was smooth. We would definitely use them for future moves and highly recommend them.

Amy C.

I would definitely recommend Chase moving to my friends and family in the Vermont area. Ron recently moved me from Vermont to Massachusetts and the move couldn’t have gone smoother. The guys packing me were professional and hard working, Ron personally drove the truck down and unloaded me, and the guys on the MA end were fast, efficient and did a fantastic job unloading me. Communication with Ron and Kevin throughout the process was great! Can’t recommend enough. They were the least stressful part of my move.

Scott W.

We requested a quote from Chace Moving and Storage for our move from Milton, Vermont, to Walden, Vermont. The quote was $3477.67, including using the truck, travel, packaging, and labor. We were very surprised/outraged when our final charges were 4665,95. This price increase represents over $1200, a 34% increase from the estimate. The operations manager, Kevin, stated two primary reasons for the price increase. Both had to do with labor. Kevin responded in an email, "They elaborated on the difficulty that they had getting up your driveway ( which we spoke about briefly on the phone )and your availability at the door while they unloaded the truck. The crew stated that you were preoccupied during the delivery and had to constantly ask for direction with pieces as they came through the door." In reality, it only added about 10 minutes as they maneuvered into the driveway that had been plowed, snow blown, and cleared of snow that morning to make it easier on them. On Kevin's second topic, I was literally on the truck and helping them take stuff out. They estimated the delivery to take about 2.7 hours for three men. The reality was they charged 11.25 hours. When asking phone Kevin what the cost was for such an inaccurate estimate, he stated simply repeated what he said in email. Furthermore, the movers missed placed some screws to reassemble our daughter's crib. They searched for 45 minutes after the truck was unloaded and even blamed us for unpacking the part box. The screws to the crib were in with the crib mattress in a bag and we were charged for the time that they were searching for them. Additionally, they broke or damaged three pieces of furniture in the move, which we are still working chase moving but is a separate issue from being overcharged drastically. Also, two of the three team members stated that they were up at two in the morning the night before moving us in because they were shoveling snow for another job. I believe they were not at their most efficient in doing the job, and we paid them thousands of dollars. The company automatically charged my card an additional $1287 never communicating that there was a significant increase from the estimate. They only sent a final invoice once I questioned the additional charge to my card. This moving company is an unprofessional run organization, and Kevin takes no responsibility for the actions of his staff. And ultimately, put the blame on us as the consumers. I would not recommend this company to anyone for a local or out of state move. We are filing complaints with the Better Business Bureau, and in small claims court and disputing the charges with our credit card company. I would not hire this company and if you do thoroughly track their time and ask lots of questions, or they will overcharge you.

Coco C.

I needed packing and moving service on short notice, and was very concerned about getting it scheduled, completed properly and at a decent price tag. Once I was in contact with Chase (Ron), I was immediately relieved. They were very responsive and made me feel incredibly comfortable and that I was an important client, even though they were only moving a 1 bedroom condo that was a furnished income property.

I live in Texas and was not going to be able to be present for any portion - especially during COVID - but they were so nice and reassuring that I didn't have to worry a bit. My realtor (Michaela Quinlan - the BEST!) was able to get to the condo on short notice - I'm talking within an hour - to do a virtual walk through and show Chase what all needed to be packed and moved.

I got a quote very quickly and was able to schedule a date within the 3 week window I had (I was selling the property).

With other places I contacted - or tried to - didn't have available dates I needed, and/or I had to fill out those stupid sheets itemizing all your things, which was very hard since I haven't been there in several years, and even once I did that, it took a couple days to get a quote back. AND on top of that, labor wasn't included etc. etc. etc...

Chase was incredibly flexible, knowledgeable and really put me at ease. They made it sound easy, and even better, it was. I actually was a bit nervous since I didn't have to be, if that makes sense.

On small snag - which was fixed IMMEDIATELY - was that the movers came a day early, and I had someone living there that was not comfortable letting them in that day. I contacted Ron immediately and within the same quick phone call, 'called them off' and took care of it for me. I didn't have to fight with anyone, beg the tenant to let them in or apologize to the movers.

So, get these guys to do your move. They're reasonably priced, incredibly nice, communicative, knowledgeable, and easy to work with - great customer service. I was blown away, and I made sure that my realtor recommends them FIRST to any client that is looking.

And, all of my furniture arrived in good condition, and early.