Chase Ace Hardware Garden & Gift Emporium - San Rafael, California

Lillian

I’m not a local. I was in town for a family event and needed a last minute gift. I had no clue where to go. A local mentioned the Chase Ace Hardware & Gift Emporium. San Rafael CA. So off I went. This place did not disappoint.

The nursery was stocked with gorgeous, healthy plants (outdoor and indoor varieties). They had a great curated gift selections including houseware, kitchenware, artisan jewelry, leather goods, and small gifts. The items were practical, quality, aesthetically beautiful, and priced on point. The indoor shop is compact but packed with a variety of items. Same with the outdoor nursery.

The staff was friendly and helpful. I mentioned my mug purchase was a gift, so she asked if I wanted it boxed. She wrapped it in tissue and placed it into a box. Great customer service.

The shop has a parking lot with limited spaces. There are metered street parking spots out front as well; Sundays are a free parking meter day.

Dee K.

Great range, knowledgeable service, and, surprisingly, really amazing uncooked pies for sale in a freezer by the main checkout. Baked up, the peach cobbler is among the best I've ever eaten. Gift stores also have a very tasteful and broad range if you need to pick up a little something for someone.

Kim S.

I love this store;.......It has an amazing gift-home goods area. The plants are wonderful. Lots of garden metal art and some furniture. The hardware is pretty good in a pinch. Expect to pay a fair amount more than the box stores. If you are looking for hardware store items, a baby gift, a wedding or birthday gift - look no more! On the downside, you might be followed around like you are attempting to steal something.

Mary E. W.

Chase Ace's nursery has a great selection of plants in their garden center- in fact they had the exact ones that we were looking for! The staff is very helpful and friendly and new exactly where everything was in the store and outside. Also, I sent a client in after my visit to pick up some plants that I had "scoped out" earlier and Sandra (Sondra?) In the garden center was awesome enough to remember the conversation that it had with her earlier in the day regarding specific plants needed for the client's yard. This made everything so much easier for my client, since she didn't have to repeat her needs and search for everything on her own. That's great customer service! Thanks !

Jen R.

Just had the worst customer experience here and will never go back - bought two succulents about five weeks ago that died after watering them once. I tried to exchange them for new ones and they said that it was past the one month exchange timeframe. They offered to tell me how to care for my plants. I told them that any other plant store in the area exchanges plants for up to a year, no questions asked, they didn’t care and said they wouldn’t budge. The fact that they wouldn’t do this for two plants under $20 is unbelievable. I won’t be going here again.

Andrew H.

Chase Ace's Hardware is a very easy business for propane gas cylinder exchanges. They charge about $5 more per cylinder and the customer service/friendliness could be better, but much better experience than the big box Home Depot.

Bob U.

I'm a long time resident of the West End (over 30 years). It's a 3 minute walk, so I'm in the ACE often. It's a smallish location, but it is expertly stocked with essentials in the nursery and hardware, and one of the nicest housewares/gift shops in Marin. Much thought has gone into stocking the store with great product. But the real standout at this location is the staff, whom I always find super friendly, helpful and knowledgeable. It's not a fluke encounter, either. It has been consistent since they opened. Well Done!

Cody B.

The expert employees are what make this place great. Whenever I need help on a home project or have questions that can’t be easily answered online, Chase Ace is always my first stop. Their staff is filled with contractors, industry professionals, and DIY-ers with decades of real-world experience. Prices are on the higher side, but not exorbitantly so.