Cargo Lux Export - Los Angeles, California

Evgenii L.

I have never seen such a slow job anywhere!!!!! The task is outrageously simple: you need to pick up one car !!! one!! 1 lot! What do we have? Firstly, you need to make a check through a computer that is right there, it seems simple and fast, which initially pleases. Then wait for one's turn for about an hour. After waiting for the queue, the stage "Preparation of documents" in fact begins the task of the young lady who is sitting at the registration desk, this is to print 3 pieces of paper and put a stamp on them. The stage lasts about 30 minutes. After that, you run happy for the load and stick into a queue of 4 people and a long wait begins for how long it will not be known yet, but it has been going on for more than 200 minutes.

Casey M.

As everyone else previously stated, it takes time. All airport deliveries I've been on require time though. Giving 2 stars because at least staff were friendly and professional (when they wanna communicate with you) but overall it's been over 5 hours since checking in and still haven't started unloading. Waste your whole day and you ain't leaving LA if you deliver here. Watched several people check in after i did, load/unload, and leave long before they even let me open my doors and bump the dock. Avoid it y'all

Richard G.

Extremely slow! extremely rude! Appointment was for 10 o’clock checked in at 9:30 doc worker seemed to be on break this whole time eating donuts only one truck moved with one crate. After hour, Do not use them do not come here rather clean up sewer system then come here again! One star is way too high for them. Also you have to pay them five dollars to check in.

Colin E.

Everyone here acts like they are union. Nobody seems to care if, or when you get your freight. If I had known what a horrible waist of time this place is, I would've told dispatch to give it to someone else. I won't come back here ever again. I've missed two other stops I had to make today, because I've been sitting here so long. Their computer won't accept my email of shipping documents, and they seem to enjoy telling me it's my problem. F#%@ this place!

Felipe L.

These airlines that allow you to make appointments should have employees who specifically help all appointments both in the office and in the warehouse. It'll make the flow go a lot better.
I'm going on 3hrs waiting but drivers without appointments are going on 5hours waiting. As drivers we have other drop offs and pick ups to do and being at an airline like this really backtracks us.

I hope management looks at these computers and sees how long drivers last here and start doing some changes.

Hire more front counter help and more warehouse help.
Especially for priority/appointments

Laura M.

Worst experience ever!!..4/29/23...I came in at 7:30am...Its 1:41pm and I'm STILL HERE!!..spoke to the so-called manager twice and he kept blowing smoke you know where...very unorganized and slow...folks after me were being helped before me...they don't know who's on first in the cargo area!..Cargolux doesnt even have a restroom..just a pitiful operation.

alex L.

The worse of the worse the moss lazy people

Darling H.

Not even a port a potty. Here over 5hrs just for them to pull off 1 pod. They are rude.