Careful Movers | Moving & Storage - Menlo Park, California

Jane R.

Careful Movers lived up to everything they said they would do.
My crew was fast courteous and knew what they were doing. They completed their work in exactly the amount of time stated and did it all with kid gloves.

Melissa C.

I submitted a request for quotes for a move over the weekend and everything about this company was 5 stars from the initial response, interview, quote and day of moving. Anyone looking for a professional, seamless moving experience will not be disappointed. While the initial quote was more than others - you get what you pay for and we couldn't be happier with the timeliness, professionalism and efficiency of our move this past weekend. Thank you Ruben, Hector, Jose, and Juan for a great experience during a stressful move!

Justin M.

Jose, Ramiro, and David are the names I will always think of when I think of this amazing moving company.

Not only were they punctual with my appointment time but their attention to detail was confidence inspiring - not once was I concerned with the safety of my personal belongings!

I will definitely be choosing Careful Movers (specifically Jose, Ramiro, and David) for my next move!

Amy S.

Juan C and Delfiero are THE BEST. That was the best moving experience I could have possibly had. They stayed double the anticipated time because I was so in over my head with the move. These guys are professional, kind, detail oriented, and incredibly hard working. I cannot recommend them enough, they deserve all the recognition!

Juan P. D. B.

They are very careful with fragile stuff but they broke a spoon and TAPED it. The amount of extra paper they used is ridiculous and it fills 3 medium size boxes. I paid for appliances disconnect and reconnect but they didn't reconnect, that wasn't a nice surprise. They also lost a brand new sous vide. I have them extra tip to get rid of some old shelves and they left one behind a door. They also didn't account for the fridge, garden stuff and one other furniture so it at the end it wouldn't fit, they had to come back and charged me more. They also round up, a lot, on they worked hours and then they try to be nice at compensating the extra hour value but in the end they charged me total one and a half extra hours. They were also half hour late on the first day (packing).
They were all very friendly so two stars.

Calvin S.

Originally left a one star after the guys showed up nearly two hours after their dispatcher told me they would, and being denied any sort of refund. Anthony gave me a call after and really showed how much he cared about making things right. The guys did a great job, they messed up on scheduling, but they made it right. Lots of respect for that.

Tim G.

My wife and I hired Careful Movers three times: once to unload our moving truck when we moved to California, a second time when we moved from one city to another city in California, and a third time when we moved out of California.

I own a 113-yr-old Steinway piano that is notoriously difficult to move (even compared with other pianos). It has a cast-iron frame and the weight distribution is uneven, both top to bottom and front to back. It also has a rounded bottom, which makes it severely difficult to balance while rolling it on a dolly. This is the only moving company which has been able to move this piano with ease. One of the Careful Movers, Enrique, figured out a way to balance the piano on the dolly (using the wheel cups as wedges), and three or four different professional piano movers we had used before him could not figure out how to do this. While previous movers struggled and cursed trying to move it, and constantly had to keep a man or two to hold the piano up, the Careful Movers crew was able to roll it on a dolly as if it was just any old piano. Enrique and his crew fit the piano into a room in our new place that I honestly did not think would be a possibility. I am a little worried that the next moving company we hire (since we are no longer near Careful Movers) will not be as good and won't be able to get it out.

There are a few other items we own that were on the difficult side for normal professional moving companies to deal with. Nothing terribly unusual (aside from the piano), but just normal difficult stuff. I think the difference with Careful Movers is that they just look at each piece as a puzzle to solve and come up with a creative way to handle it, and they share their solution with you so that you can have an easier move the next time. That alone is worth something.

The quoted estimate was the same as actual cost of each move (no hidden costs). Anthony and his team were great about communicating with me in advance of the move and even fulfilled my request to have the same crew that had moved us before (I only requested this because of the piano), though he was also very clear with me that he couldn't guarantee the same crew.

Additionally, they have always been friendly and professional, and this time around were COVID-safe (wearing masks at all times, even though they are doing heavy lifting. There were no scratches or dents in any of our possessions. They always show up on time and are down to business right away.

I would recommend these guys to anyone in the the SF Bay area whether you're moving to or away. Especially if you have a piano!

Kristine Y.

I don't normally write reviews but for Careful Movers, I definitely felt the need to write one for them. Among many times of moving from place to place in the Bay Area, we have been through multiple moving companies. All were either mediocre or even bad. I had issues with other companies with them not being on time, took way too long, poor customer service, broken furniture, etc. With Careful Movers, we had no issues whatsoever. From the initial phone call for quoting to the last box moved, Careful movers did a more than phenomenal job moving our personal belongings. The customer service was fantastic to begin with, and our moving crew, who are the best moving crew we have ever had, arrived right on time, which was unheard of with the previous companies we had before. I would also like to thank our crew members, Arturo, Jose F, and Juan P, for the speedy and splendid work they did for us. You guys are the best and on behalf of my family, thank you so much for being so kind and also prompt with the move. It really was the best and smoothest move we have ever had and would 100% recommend to anyone planning to move and in need of a moving service. Careful Movers will not disappoint.