Brian's Heating & Cooling Inc. - Madera, California

Fuyune

Awful work I called to get a consultation and was not given a quota but when the worker came to my house they demanded 100$ upfront. Just for them to look at the ducts not even the ac unit itself and tell me what I already know. In total his “revision” took a total of 10 to 15 minutes with a very sloppy review and explanation. Do not use this service Valley Air Conditioning & Repair is a much better bang for your buck and the people are reliable.

A A.

Completely Satisfied New Customer. As I was looking for a new air conditioner and furnace system to replace my 25 years old Carrier AC, I learned Lennox is a top tier brand. I then contacted several locally owned reputable companies. Brian’s Heating and Cooling Inc gave me the best presentation, no high pressure sales, and recommended the mid-range products: Elite EL18XCV AC and Signature Collection SL280 variable-speed gas furnace with the latest Ecobee thermostat Alexa voice control. Two other companies gave me a $1500 and $3200 higher written quote prices for the exact same models. One company claimed a PG&E energy rebate. I contacted PG&E. There is no rebate. Needless to say, this company gave me a dishonest presentation. I am a 28 years Costco member. Thinking Costco can give the best deal with 10% money back. It turned out that contractor quote me $3200 higher even after the 10% money back. I am disappointed with the Costco’s Lennox deal. On the day of the installation, a team of four-member crew spent two days to remove and install the new system as scheduled. They are professional, knowledgeable, and attentive to the customer concerns noting the COVID environment. Throughout the process, the office contacted me to schedule, confirm the scheduling, and follow up. I am completely satisfied with their service. It is the after installed review and quick follow up that I am particularly impress with Brian’s Heating & Cooling. The company’s owner, Brian Padilla, was onsite twice to inspect the installation and to make sure everything is taking care of to this customer complete satisfaction. He and his team earned my 5 stars rating for sales, install, and service. I could not be happier with this locally owned reputable company for my AC need in years to come. To those of you out there looking for an excellent air condition and heating company, Brian’s Heating & Cooling Inc is the one. Get your quote from others. Then you will end up selecting this GREAT company.

Andy P.

My wife and I want to thank you guys for helping us with replacing our old A/C unit. You were courteous, prompt, friendly and made this transaction super easy. The 4 man install crew was also amazing and friendly and did an awesome job on the installation. Thank you for all of your help.

Andy and Kelly P.

Dave R.

Unfortunately, our air conditioner wasn’t working correctly so we called Brian’s Heating and Cooling to see if they could help.

A technician came out and the old York unit we had was leaking freon. After discussing the options we chose to replace our unit.

Of course as things work out our appointment was for the hottest days of this year so far.

From start to finish I was very impressed with the courtesy and professionalism of everyone I had contact with.

I was impressed with the two technicians who installed our new unit, both were professional and courteous, and they showed up at the time they said they would be here. They explained everything they needed to do and about how long it would take to get it done.

I would highly recommend Brian’s Heating and Air, they did and outstanding job.

J. R.

If your angle of your house looks like mine and you don't have a platform, don't waste your time
Set up appointment to get my AC unit cleaned. Waited a week for an appointment. Service guy was on time. Guy went to look at ac unit, got out his ladder, set up his hose. I was doing maintenance on my pool. And he stated he would recommend I get a platform due to the angle of my roof, he stated he would still do it, but he would really recommend one. I was going to sign up for their twice a year maintenance for 180.00. So, I asked are they going to have an issue in the future visits if I don't have a platform. He stated they would just keep recommending it, but it is up to the worker feeling safe. I advised that if I spent the money on a platform, I wouldn't have a use for a professional and I would just wash it myself. He said he was going to call the shop for recommendation. Then came back and said he doesn't feel safe, won't do the job.

I don't want someone on my roof who doesn't feel comfortable. If that is the case so be it (kind of odd because the job is mainly on roofs and you should have the appropriate equipment for your job), but I really do feel when I stated that I'm not going to spend 500 plus on a platform installation in the future that it was decided between technician and the shop to not do the job. Big waste of time called new company that requested this picture of the unit to make sure they weren't wasting my time and theirs. Technician saw no issue with the angle and it was 179 for the same deal, but I got to wait another week now due to either this companies unpreparedness to do their job, or lack of ability to future upsell me?

Update
The owner's response tells a lot about the company and I'm truly happy I’m not doing business with him.

So, let me respond.... you state it is law to have a ladder and a platform on my roof? Well due to the house recently being purchased please note it passed all inspections, and it was not required. If it was in violation the home loan would of never went through without it being fixed (like other items that were during the purchase).

As far as the condition of my roof its still under certification with an actual roofing company (not an ac company) from the purchase so I don't really understand how your opinion in that matter is valid.

Now as far as the safety of your employees, I think it's neat that you don't provide your employees with roof hooks or safety harnesses, but I'm the one not concerned with your employee's safety.

It's a very honest review letting people know if they have some angle to their roof and no platform to not waste their time or yours. Just as your time is worth money, your customers time is worth money.

I'm glad you're good with taking this bad review, it's honest, and honest reviews should be accepted by the business's, it's up to you to be better. I hope in the future you learn to read reviews and think if possibly you could improve the way you do business, instead of getting mad and trying to blame anything but yourself.

P.S. If you would have installed the system, it would of never been done due to lack proper equipment to finish the job.

fernando T.

Thank you Brian’s heating and cooling company. Best service in the valley and best price. AC went out right when the heat wave started a few days later I got a new LENNOX unit. The team who came out today were professional and had everything set up in no time.

Janet B.

I bought a brand new A/C system 7 years ago from Brian's Heating&Cooling. It has worked perfectly and they install quickly. A part went out 2 days ago, and even in this mad heat, they got here in 2 days! My service man was Tony and he is absolutely fabulous, kind, and very experienced. He was in-and-out within 30 minutes and I had cool air again. My parents also go through Brian's heating and cooling and they've never regretted it as well. I bought a service plan for a year so they will maintain my heater and AC and give me notifications when it is due. By getting the service plan you also get 15% off parts and your visit is $20 less than it would be normally. No doubt that I would highly recommend Brian's heating and cooling for your needs.

Lin L.

You really don’t need to look any further - just go with Brian’s heating and cooling if you need a new ac or furnace. I did a lot of research and got quotes from at least 3 other well reviewed companies. I like to compare prices from different companies as well as ask questions about what they recommend in terms of equipment in order to see if there is consistency. You learn a lot by hearing explanations about why they recommend one thing over another, and then doing some research into whether that makes sense or not.

After talking to these other 3 companies and Brian’s, I can tell you that Brian is really knowledgeable, and does not try to upsell you just to get a sale. He really wants to make sure that you get the equipment that will be most efficient and useful and of the best value to you. We were really confident in our decision to go with Brian’s in terms of value, honesty, and standing behind their work.

When the crew came to do the furnace and ac replacement, they were also great! It took 2 days and they were so polite and courteous. Wore masks the whole time, put down drop cloths on the areas they were working and walking to from the front door, and cleaned up after themselves at the end of the night. They kept us informed and just made it easy to have them working in our house while we were working at home as well.

Brian came out to check things over as well after the job was completed and noticed something in the attic where the furnace was that was really minor and we would never have noticed but came back later in the week to put some extra part on - you can tell he really cares about doing a job right.

I would 100% recommend Brian’s and will definitely be telling our friends about them. There are not many businesses that I am so satisfied with but Brian’s definitely exceeded all expectations.