Best Buy - Harrisonburg, Virginia

Robert G.

Store personnel were great! Shannon, store manager, great. Best Buy Company, poorly run. First the phone number goes to a call center in another country. When you ask to be transferred to the store you get "We can't do that" Second they have 2 employees running the entire store. 7-11 has more people per square foot in their stores. I just needed to pick up my computer and I tried calling and got no where. So I drove 30 minutes and they told me it wasn't ready. try back tomorrow. I get home and they call, "it's ready". So I eat dinner and drive back. The regular store employee says, "You have to wait on the geek squad" I stand in line and wait 20 minutes while they work with two people. I walk around the store and asked the one employee to help me, "I just want to pick up" Can't help you but the store manager can. great but the store manager is helping others and running electronics. I go back and wait another 10 minutes. No store manager and no geek progress. Finally I can't take it and walk out. I returned in 15 more minutes and now there are no employees at the geek station. So my total time to just pick up a computer was 2 hours. An hour on the road, two trips, and an hour waiting for help. Not to mention the hours I spent when I first bought the computer trying to find someone to help me pick it out. I should have just ordered it from Costco or Amazon. Oh, did I mention the best part! I paid $1500 for the Mac book and they still charged me $150 to transfer my files from my old computer to the new one. It's a horrible way to run a multi-million dollar company. I will cut my Best Buy credit card up with pleasure.

Shelby C.

Bought an Insignia (Best Buy's brand) chest freezer with a 1-year warranty that died 2 months later, and lost hundreds of dollars of food. Best Buy wanted me to drive the freezer to the nearest store an hour away so they could decide whether or not it was actually broken. They refused to send an employee out to look at the freezer. Effectually, they are refusing to honor the warranty since I have neither time nor vehicle space to transport a 14 cubic foot freezer. I'm horrified by the poor customer service - if I'd purchased a freezer from anywhere else, the issue would have been immediately resolved. Do not recommend this company or their brands.

Blondie

I recommend going to Riley, a cashier, and if you have any issues/troubles, Vince. 10/5 stars !!!

I went in looking for a phone case and a new screen cover for my iPhone 13 Pro Max. I bought the case and purchased the screen cover. I didn’t realize that the screen was the wrong size after being purchased. Instead of going through a refund, the manager (Vince) and the cashier (Riley) were able to help me figure out the price differences and have the screen shipped to my home. Now, I’m able to have a new screen and can come back to get the screen put on free of charge (I had to pay a small $8 fee, but it’s worth it).

Thank you all so much for the best, friendliest, and fast customer service.

10/10 Vince and Riley!!!

Julia M.

The person helping on the floor was very unhelpful and brushed off me and another customers questions with A, “nope we don’t have that.” The woman at the customer service desk was very helpful and looked up options for me. That worked perfectly.

mike S.

this is one of the most friendly staff anywhere...they know thier stuff on all products...they go beyound measures to help you out and to make your shopping memorable..

Glenn O.

I placed a call to this location and was told that they had the ipads that I wanted and also said they would price match Wal-mart. So I drove 40 miles to the store with the intention of buying 2 ipads. When they checked me out they refused to price match after being told that they would on the phone. I will no longer buy anything from this location.

Tony D.

Sebastian installed my new car stereo and did a great job. He explained everything thoroughly and credited the components that I didn’t need. He was also on time, friendly and had a great attitude. Employees like Sebastian is the reason why I would come back to Best Buy in Harrisonburg, even if I have to pay a few extra bucks.

James

As someone who loves all things electronics to include gaming (Both PC and Console), movies, home networking and more. I have come to utilize Best Buy throughout the years for all of my electronic needs. I have found the protection plans to be what they say they are and hassle free. As a total tech member since it was introduced, I have found the service to be well worth the investment. Over the years there have been a few bad experiences with employees who are not customer oriented; however, up until experiencing the Best Buy in Harrisonburg this has been an infrequent event and not a representation of the company.

The Harrisonburg Best Buy on the other hand has on multiple occasions displayed a complete lack of care for its customers or their opinions.

Some examples that I have personally witnessed include the following:

When equipment is ordered and expected to be delivered, the delivery team will not adhere to their own schedule at the cost of the customer. Management also does nothing to rectify the issue. For instance, if a delivery is scheduled at 3 PM and the team has cancelations in the morning, they will show up at the house at 10 Am and leave a hand written note saying "Sorry we missed you" with a phone number to reschedule. When management was contacted in the early afternoon probably around 1 PM they stated that the delivery team had completed all the deliveries for the day and had went home.... Even though it wasn't even 3 PM yet the customer was forced to reschedule the delivery despite already taking time off work to support the current delivery.

The Geek squad won't help you even if they are just sitting there with no appointments. If you have an appointment that you were a couple of minutes late to they also will refuse to help you. They won't help you if you don't have an appointment at all. This includes times where others don't show up for the appointment. They will literally just stare at you for the entire block of time that someone didn't show up for and do nothing rather than help someone who is actually there. The windowed appointments for drop offs are 15 minutes long, but if someone shows up 10 minutes into the appointment they also won't help them as the "Drop off" takes the full 15 minutes.

The Geek squad has a complete disregard for customers and won't even look at them as they just sit there and tell them they won't do anything to help them unless they have an appointment and show up within the first fiveish minutes of it.

On multiple occasions it has also been witnessed that multiple sales floor associates are abbrasive and appear to be inconvenienced with customers who ask for help. They either ignore them having side conversations or tell them they are busy and then stare off.

They put items back on the sales floor as an "Open box" that literally has food baked on it and was not cleaned after use with minimal discount.

The management would rather argue with the customer and refuse to give any sort of customer service than just simply take care of the issue at hand.

If the Harrisonburg store was my only experience of Best Buy has a whole, they would have lost my business years ago. Instead I just drive the extra hour to Charlottsville when I need something in store or I order what I need online.