BERNER FOODS/ KENCO - Rockford, Illinois

Specialties:

BERNER FOODS/KENCO specializes in freight forwarding services, providing efficient logistics solutions for their clients. This service includes handling the transportation of goods from one location to another, ensuring that shipments arrive safely and on time.

Facilities:

• Wheelchair accessible entrance: The facility is designed to be accessible for individuals with mobility issues.
• Wheelchair accessible parking: There is designated parking available for those requiring assistance.
• Appointment required: Clients need to schedule an appointment to ensure timely service.

Reviews and Opinions:
BERNER FOODS/KENCO boasts an impressive number of reviews on Google My Business, with a total of 337 ratings. However, the average opinion is calculated to be 2.7 out of 5 stars. Some reviews highlight the security and spaciousness of the area, mentioning the prompt service and efficient loader, suggesting a high level of professionalism and care in handling heavy loads. For instance, one reviewer appreciated the early start time and the professionalism of the gate guard. Another noted the speed and efficiency of the loading process. Positive feedback also includes expressions of pride in the job performed by the staff. However, there are suggestions for improvement, such as better accessibility options like night parking and an increase in the number of bathrooms accessible within the building. Despite these minor drawbacks, the company's commitment to customer service and operational efficiency is evident.

Recommendations for Potential Clients:

• Ensure to schedule an appointment in advance to utilize their freight forwarding services effectively.
• Be prepared for the need to load or unload during business hours, although they are accommodating for heavy loads.
• Consider accessibility needs carefully, as while there are wheelchair-accessible features, some facilities may not meet all requirements.
• Review the company's website for more detailed information about their services and how they can meet your specific logistics needs.

Key Features:

• Freight forwarding services: Expert handling of shipment logistics.
• Wheelchair accessibility: The premises cater to individuals with mobility needs.
• Prompt service: Early starts and efficient loading processes.
• Professional staff: Gate guards and loaders are described as professional and helpful.

Additional Points of Interest:

While the facility is generally well-equipped for its clients, there are a few points to consider for a complete visit. The absence of night parking could be a concern for overnight shipments, though a nearby large truck stop is within a mile. Additionally, while bathrooms are primarily located on the secure side, it's a detail worth noting for those with specific needs.

BERNER FOODS/KENCO appears to be a reliable partner for businesses requiring robust freight forwarding services. Their commitment to security, efficiency, and customer satisfaction is reflected in their operations and client feedback. For potential clients, especially those with accessibility requirements, it's crucial to plan accordingly and take advantage of their prompt and professional service.

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