Bellhop Movers - Phoenix - Phoenix, Arizona

Emily Neumann

Do NOT USE THIS PHOENIX COMPANY. They clearly over booked our move. Movers showed up at 2, but no truck. 3:20 the lead tells me that he’s leaving and we have to reschedule. Dealing with customer service multiple times for an hour. Told there will be movers and a truck between 5-6. 5 pm rolls around, truck driver is there, but no movers. 6 pm rolls around and the movers are there but no truck driver. 6:30 customer service calls me saying they are canceling my move because the movers already left and we have to reschedule. Craziest part is the movers were standing in front of me waiting for the truck. 6:45 pm they start moving our stuff and I have already heard them complain earlier that we had too much stuff. Too much stuff for movers working at a moving company, okay. At 9:20 pm, they told me that they hit their max 4-5 hours and they have to be done. 6:45 pm-9:20 pm does not add up to 4-5 hours but okay. Broke my coffee table and multiple boxes were slammed around in our garage. Used y’all 3 times and NEVER will use again. Also they think that 15% off is ENOUGH to cover the stress and crap we went through. 15% off really For such bad service I think we deserve more. Never use theme!!

Alyssa Springer

I hired them and 3 guys were supposed to move my things on Sunday May 15th. Only 2 showed up and 1 of the 2 left early! They did not finish my move and had to get the rest of my things on that Tuesday. I was furious because they didn’t get the crib for my baby and we had to sleep on the couch. They were not supposed to charge me again and more money just came out of my account. They broke my daughters personalized chair from her 1st birthday and my $120 lamp. Someone was supposed to call me back last week and have yet to hear from anyone. Was holding today for 15 minutes and got hung up on. I am furious! I would never recommend these guys to anyone!

Danielle Minick

Online reservation was easy, but no where to apply the code I was given by my property management company. On the day of the original move, the truck and one guy showed up then left 38 minutes later, got a phone call that they were attempting to find a replacement person as someone couldn't show up due to their car being impounded and rescheduled me 4 days later almost jeopardizing my lease. Aubrey CH was my initial contact over the phone, told me she would call me at 6 pm after the second move attempt. She never followed up and was not very professional. Michael and Wylie made it the best they could, I would give them 5 stars. But overall a inadequate managed company with poor quality communication.

Ashley Lainhart

Jason, Ishmial, Kyle, Daniel, Seth, and Jeffrey were amazing! They were prompt and efficient. I couldn't believe how fast and organized the move was. They put everything exactly where I asked and wrapped all of my furniture securely. I am very impressed and will only use Bellhops going forward.

Ally Widzinski

I had 2 guys booked for 2 hours, and 3 actually showed up because one was in training (you are not charged extra for them). They were so efficient and asked where to put everything before placing it down. They were so efficient and my crew was flexible. My complex had to push me moving in an hour and a half and my movers were very understanding and waited to clock-in until everything was ready to be moved from the POD to the apartment. Would definitely use them again with the price and quality!!

A Y

The employees who actually do the work were good - movers drivers customer support sales

However, bellhop suffers from terrible management - i rate 1/5 stars for effectiveness and 0/5 for professionalism and responsiveness to customers.

bellhop alerted me that the truck would was delayed for 3 hours at the last minute (3 hrs before my scheduled move)

i let the know that the freight elevator was not available 3 hours later

they then let me know the move could be postponed to the next day, but only at 8 am

i had work the next day, and moving was not technically allowed until 10 am by my apartment management, so i asked for an afternoon move the following day

bellhop then let me know, that the truck would not be available for an afternoon move

i asked them to clarify why, since if my stuff was picked up at 8 am, the truck would be moving my stuff in the afternoon anyways, so how is it possible that i can't postpone my move to the afternoon

i asked the customer support staff to put me in touch of the "truck manager," who never got in touch with me

i then called customer support again, and left another message to have someone reach out to me so i could understand why they couldn't offer me an afternoon pick up, but again did not receive a call back

i even left the same message with the sales team, as this was the second time i was using bellhop (and definitely the last time) and i had talked to the same person both times, to please have someone reach out to me, and never received a call back

ultimately i missed work the next day, and movers - who were of course not informed of the delay in my move - had to work around a garbage truck that comes to the loading dock in the early morning using a regular elevator, as the freight elevator was not available before 10 am by building management

overall, all i can say about bellhop was that the move happened - but i wish i hadn't paid the exorbitant bill they charge, particularly given their lack of professionalism and my level of stress during the move, i should have just moved my stuff myself for a third of the price.

Crystal McClernon

Run. Run as fast as you can to another moving company. 3 years ago we used this company and had a great experience. We hired them in October 2023 for another move. The morning of moving day, they called us to tell us that one of our movers was injured and they wouldn’t be able to do our move until the following afternoon. The employee on the phone assured me that he had booked us with another team for the next day. The next morning, I tried to confirm that we were indeed on their schedule, since it wasn’t showing up in our dashboard. I received a text message telling me that, again, they didn’t have a team for us, and I could choose another date…2 or 3 days down the road. And, oh, they would also offer us a 10% discount for our inconvenience. I reached out to an independent, local mover (I called him at 5 AM and he answered his phone!) They got us moved that day. I will never use Bellhop Movers again.

Namier

Booked appointment in advance. Canceled on me the day of my move at 5 pm when there office closed after stringing me along all day saying there were just running late. They said they could now do the move a week later which was a week past my move out date and I would have incurred thousands of dollars in fees. Stay far away