Ashley HomeStore Warehouse - Salt Lake City, Utah

Boyd H.

Bought a sectional. Took it home and realized I couldn’t get it thru the doorway. Returned to the store in hopes of exchanging for a smaller one. Negative. ALL SALES ARE FINAL, EVEN IF THEY HAPPENED SAME DAY!!! Buyer beware! What reputable furniture store doesn’t allow for same day exchanges!?!

Chad H.

We purchased a bedroom set on a Saturday and followed their instructions to call 24hrs in advance to set up an appointment and set a 430 appointment on Tuesday. I arrived 10 mins early and checked in. Was told once the truck on the ramp moved I could back my truck up the ramp and get my order. It wasn't until 445 until I finally had someone approached me and told me that they stuff they pulled is for the guy waiting. Completely unprofessional and rude. This was my first and LAST time I will ever purchase from Ashley. Turns out one of the rude employees that I was at the front desk when I asked to return my order was the warehouse manager. Very classy Ashley.

Joshua K.

In the store the sales people were very nice! We found a bed frame that we wanted and they said we were good to pick it up the following Saturday. I called Saturday a few times and they never picked up. I then waited until later the next week and called a few more times and I didn’t ever get a hold of anyone. I called the store number and was transferred to customer service, they called and few times and no one picked up. They told me to call the main store (that is how I ended up talking to them) and to have them try to figure it out. I waited about an hour and called the store again and was transferred back to customer care. They again tried reaching out to the warehouse to pick up the furniture, and they again cannot get a hold of them. I asked to cancel my order because I couldn’t pick it up. After she called the warehouse, a few more times she finally ended up canceling her order. The time I spent on the phone was about 2 hours in all trying to figure out how to resolve the issue. The furniture looks amazing. It’s just that you can’t pick it up! If you buy furniture make sure they deliver it

_Unknown E.

Went to a few Ashley’s and finally found the furniture item I wanted. The in store experience was great! Sales representatives were not too pushy but were helpful. It was great until we got down to the warehouse. Front desk employee was very kind. Me and her were making some jokes and having a good time. We pulled out to the loading ramp, sat there for a few minutes and were “greeted” by an employee that was nothing but rude at first. He lightened up after a bit but that was only after asking us rudely “um.. did you bring people to load this up?”. We are two females and we’re able to load the products just fine. I don’t know if he figured we couldn’t because we are women but it isn’t a good look for the company when your employees first words out of his mouth is him questioning our ability based off of our gender.

Hyrum R.

Waited three weeks for my delivery, just for it to be the incorrect order,

I have called the warehouse four times to see if the my correct table is actually in stock and no one is answering the phone

Gary H.

I ordered a dresser online, when it was delivered the drawers were broken so they came back to pick it up. Four weeks later after 5 times contacting customer service, I am still fighting just to get a refund of the return and will likely have to dispute the charge on my credit card. I have been a customer in the past several years, but the online experience has been terrible.

Tina J.

Fast and efficient! In and out quickly with my order. Could use a larger women's restroom, since the current one only has one stall.

Lindsey A.

My boyfriend and I had the best experience for an unfortunate situation. We picked up our dresser and saw it was damaged when we got home. Michelle was incredibly kind and quick to help us get an exchange and made the process so easy! We truly appreciate the quick and efficient work! Thank you so much! You truly kept Ashley furniture as a good experience for us!