Alorair Solutions Inc. - Chino, California

Kateri B.

I should have checked the reviews before buying this
dehumidifier. It shopped working after over 1 year of normal usage. They are still investigating, at this moment we need this unit working for our garage and can't wait months. The water pomp is broken, please send us another one or send us a new unit or you will see more reviews like this one.

Jim C.

I have the Alorair Storm LG Extreme. The dehumidifier runs well, but I bought it without WIFI (used to remotely check status and adjust, instead of having to every time crawl under my house in crawlspace), so Alorair support steers me to a $100 replacement control panel with WIFI. It worked great with WIFI for 5.5 months, then out of the blue WIFI no longer works 1/6/25. I emailed support for warranty replacement and we will see if they respond or replace the panel. I will update this post and adjust my rating based on how this plays out.
UPDATE from Alorair support:
"The app is currently unavailable as our team works on a long-term solution to address ongoing issues and implement user-suggested features. While there are occasional periods when the app may not function properly, it typically becomes operational again within 24–48 business hours."

While I appreciate the timely update on this issue, I have tried once a week over the last 5 weeks to get this to work, so...we'll see how this plays out. I added a star because of the quick response back and honesty of the issue. I still don't understand why my unit won't go into WIFI mode at the machine level. If what they say is true, there have to be MANY MANY users like me in the same non functioning WIFI boat.

Alan S. P.

Rock-Solid Performance – 956 Days and Counting!

I live in the Southeast, where humidity is always an issue, especially in my crawlspace. This ALORAIR LGR Commercial Dehumidifier has been running for 956 days straight without a single problem! It keeps the humidity exactly where I set it, preventing moisture buildup, mold, and musty smells.

The Wi-Fi feature is a game changer—I can check on it from my phone, so I never have to crawl down there to see if it’s running. Total peace of mind knowing it’s doing its job. The built-in pump makes draining effortless, and I’ve had zero issues since day one. If you need a powerful, reliable dehumidifier, this is the one to get!

Bob

I ordered an air scrubber on 9/1 direct from Alorair. On 9/11 (today) it still shows awaiting pickup from vendor as of 9/5. There website says "All orders are processed within 1 business day." I called Alorair and they said they won't ship a new one, won't refund, and don't know what is going on or when I will receive it. He said I should have received it within 5-7 days after placing the order. Not helpful at all and I'm told to just wait and see if something changes. I guess I'll give it a few more days and will likely have to file with my credit card. This is very disappointing. The rep would only share his first name "Al."

SSC

Ordered a foundation vent fan twice. Never received either. Customer Service (a joke) wanted me to question my neighbors to track package. Cost me $$$ for a canceled job. 10 BBB complaints on website. DO NOT USE THIS "COMPANY" !!!

John T.

Received our Sentinel HDi65S through Amazon. Very happy so far. Arrived timely and in good shape. Out of the box, setup is easy. Using the pump feature, and it seems to be working well. Running 24/7 in basement and pulling a lot of moisture out of the air. Opted for the Merv 8 filters, and they slip in nicely. Best part is the WIFI setup and control so we always know what's happing. Thinking about getting a second unit for sump pump room.

Mark S.

Ordered a an Alorair HDi65S from Walmart and it did not function properly. The humidity level never got below 61%. They also have an app specifically for this device (they use different apps for different products) that did not work at all. Expect better from a $700+ product. It was successfully returned to Walmart.

Robert A.

Purchased a Alorair Commercial Grade Dehumidifier first time out my guys broke off the stem for the water to drain called customer service the lady was very helpful and nice. She E-mailed me the information to the website were i can purchase parts. I ordered and now just waiting on delivery. Very Good Customer Service