Provident Credit Union (Redwood Shores Community Branch) - Redwood City, California

Provident Credit Union (Redwood Shores Community Branch): A Comprehensive Guide

Located in the heart of Redwood City, California, Provident Credit Union's Redwood Shores Community Branch is a full-service credit union that offers a wide range of financial services to its members. In this article, we will delve into the details of this branch, including its main services, location and access, featured characteristics, practical information, and customer reviews.

Main Services

• Sign on Services: Provident Credit Union offers a variety of sign on services, including checking and savings accounts, term share certificates, and online banking.
• Credit Union Services: As a credit union, Provident offers a range of credit union services, including loans, mortgages, and auto loans.
• Insurance Services: Provident Credit Union also offers insurance services, including health savings and life insurance.
• Investing and Retirement Services: Members can take advantage of Provident's investing and retirement services, including retirement accounts and investment products.
• Financial Consultant Services: Provident's financial consultants are available to provide personalized advice and guidance on financial planning and investment strategies.
• ATM Services: Members can access their accounts at over 30,000 ATMs nationwide, including Allpoint and CO-OP ATMs.
• Mortgage Lender Services: Provident Credit Union is a licensed mortgage lender, offering a range of mortgage products to meet the needs of its members.

Location and Access

The Redwood Shores Community Branch of Provident Credit Union is located at:

Address: 210 Redwood Shores Pkwy, Redwood City, CA 94065

Phone: 6505917845

Website: providentcu.org

The branch is wheelchair accessible, with a wheelchair accessible entrance and parking lot. Members can also access their accounts at the branch's ATM, which is available 24/7.

Featured Characteristics

* Personalized service: Provident Credit Union prides itself on providing personalized service to its members, with a team of experienced financial consultants and loan officers.
* Great rates: Members can enjoy great rates on loans, credit cards, and other financial products.
* Community involvement: Provident Credit Union is committed to giving back to the community, with a range of charitable and community programs.
* Technology: Provident Credit Union offers a range of online and mobile banking services, making it easy for members to manage their accounts on the go.

Practical Information

* Business Hours: Monday - Thursday: 9am - 5pm, Friday: 9am - 6pm, Saturday: 9am - 1pm, Sunday: Closed
* Drive-Thru Hours: Monday - Thursday: 9am - 5pm, Friday: 9am - 6pm, Saturday: 9am - 1pm
* Loan Limits: Vary by loan type and member eligibility
* Credit Score Requirements: Vary by loan type and member eligibility
* Membership Requirements: Open to anyone who lives, works, or attends school in San Mateo County, California

Customer Reviews

Provident Credit Union has received an average rating of 3.4/5 stars on Google My Business, based on 15 reviews. Some of the positive aspects mentioned by customers include:

* "I have been a member of PCU for over 25 years and have always been impressed with the personalized service and great rates."
* "The staff at the Redwood Shores branch are always friendly and helpful, and the ATM is convenient and easy to use."
* "I was able to get a great rate on my loan through Provident Credit Union, and the process was quick and easy."
* "I love that Provident Credit Union is a community bank, and they always seem to be giving back to the community in some way."
* "The online banking system is easy to use and allows me to manage my accounts from anywhere."

Overall, Provident Credit Union's Redwood Shores Community Branch is a great option for anyone looking for a full-service credit union with personalized service and great rates.

👍 Reviews of Provident Credit Union (Redwood Shores Community Branch)

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

Wissam H.

5/5

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

abdulwali Y.

1/5

Wow ,with a credit score of 744 and income of 160000$ you can’t get a small amount loan ,if they don’t want to give loan why they run people credit ,I don’t know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they won’t approve it ,

shiva B.

5/5

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Michael H.

1/5

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

T C.

5/5

Met with Andrew at the redwood shores branch for a recurring payment issue that I needed to cancel. He was very professional and answered the questions I had with diligence.
Woke up the next morning, checked my email and saw Andrews email to me stating that he had already reversed two payments which prevented me from having to make a phone call or another branch visit.
Peace of mind was a great way to start the day and it was all thanks to Andrew and his commitment to service .
This is what banking should be and this is why I stay at Provident. Thank you Andrew 🤙.

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.