T-Mobile - Homestead, Pennsylvania

T-Mobile Homestead Store: Your Connectivity Solution

For individuals and families seeking reliable cell phone service and comprehensive telecommunications solutions, the T-Mobile store located at 330 Amity St, Homestead, PA 15120, stands as a valuable resource. This establishment, reachable by phone at 4124628800, offers a wide array of services and products designed to meet diverse communication needs. The website, accessible at t-mobile.com, provides further details and allows for convenient online browsing.

Services Offered

This T-Mobile store specializes in providing a range of services, including:

• Cell Phone Store: Customers can browse and purchase the latest smartphones from various brands, including Samsung, Apple, Google Pixel, and more.
• Cell Phone Accessory Store: A selection of cases, screen protectors, chargers, headphones, and other accessories is readily available to enhance and protect mobile devices.
• Internet Service Provider: T-Mobile offers fast and reliable internet plans for homes and businesses, leveraging its 5G network.
• Mobile Network Operator: The store provides access to T-Mobile’s extensive mobile network, ensuring seamless connectivity across a vast area.
• Telecommunications Service Provider: Beyond mobile and internet, T-Mobile also offers services such as home phone and TV solutions.

Convenience and Accessibility

The Homestead location is committed to providing a convenient and accessible experience for its customers. In-store pick-up options are available for online orders, streamlining the purchasing process. Delivery services cater to those who prefer to have their purchases brought directly to their door. Furthermore, the store is equipped with a wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a dedication to inclusivity. Wi-Fi is offered for customer convenience.

Payment options are diverse, encompassing credit cards, debit cards, and increasingly popular NFC mobile payments, ensuring flexibility for all customers. The store’s dedicated staff is trained to assist with billing inquiries and troubleshoot technical issues.

Customer Feedback

The T-Mobile store in Homestead has garnered a generally positive reception from its clientele, as evidenced by its 143 reviews on Google My Business. The average opinion reflects a satisfaction level of 3.7 out of 5, indicating a solid level of customer contentment. While feedback isn't uniformly positive, recurring themes suggest a commitment to customer service and a willingness to assist customers in optimizing their mobile plans. Many customers highlight the helpfulness of staff like Yosh, who demonstrated expertise in tailoring plans to individual needs and minimizing monthly expenses.

The store’s focus appears to be on providing solutions-oriented assistance, often going above and beyond to help customers navigate the complexities of mobile plans and find the most cost-effective options. Positive experiences frequently involve personalized support and a genuine desire to ensure customer satisfaction. The store consistently strives to provide a welcoming environment and knowledgeable staff, fostering trust and loyalty among its customer base.

Key Features:

• Location: 330 Amity St, Homestead, PA 15120
• Phone: 4124628800
• Website: t-mobile.com
• Specialties: Cell phone store, Cell phone accessory store, Internet service provider, Mobile network operator, Telecommunications service provider

👍 Reviews of T-Mobile

Annie R.

5/5

I came in after getting an offer from Verizon for cheaper phone service - Yosh helped me figure out how to lower my monthly bill so I could stay with T-Mobile and not go through the hassle of switching. He was very informative about the benefits of being a T-Mobile customer!

Katelyn M.

1/5

If I could give this place zero stars I would. The staff (ESPECIALLY JORDAN THE MANAGER) were so UNHELPFUL and UNPROFESSIONAL. I had a different store send in warranty and verify the condition of the device. I went to pick up at this location who then tried to say a scratch was a crack. After Jordan scratched at the screen several times to see if there was a protective cover on it. I ended up driving back to the first store who looked at the device again and verified it was fine for the warranty. So they had to cancel the warranty through Homestead and reapply it to their store. So now I have to wait longer to get a device that should have been dealt with already. Mind you it's a kids watch with GPS so now for a longer period I will have no way to keep tabs on my child when they aren't home. All of the staff at the Washington location deserve a raise as they are so friendly and go above and beyond for great customer service. The Homestead location needs a new manager and a total overhaul on employees or they all need classes on what good and friendly customer service looks like.

Sandra K.

5/5

Win win win 😀Tiffany and Jordan got me an unbelievably good deal on a new phone and service when my old phone broke. My new phone was practically free and the cost of My T-Mobile didn't even go up. Tiffany also made it extra easy for me because she moved all the information from my old phone to my new phone!

TA M.

1/5

I'm a new customer to T mobile and I went to this location to get a new Sim card. The sign said that opens at 10am it's 10:20 and the doors are still locked.
An employee, Tyty was there to work but wasn't a manager yet so she didn't have a key. She kindly explained the situation and that there was no manager to open the store. I believe that Tyty would make an excellent manager and deserves a promotion. As for T mobile, I'm probably not going to keep my plan with them. This isn't the only poor experience I've had, it's also impossible to understand customer service when they speak a different language than me, so almost have the end in sight. Thanks T mobile for showing what you're all about. Two thumbs down!

Maddie F.

1/5

The customer service was horrible. I forget the name of the employee but could 100% say who it was if I saw him again. Was so dismissive and very disrespectful. Wouldn’t let me finish a sentence and only cared about getting a sale when I had switched to t mobile over the internet. Will not be going back to this store as employee made the experience just horrible.

Tom K.

5/5

This T mobile store was great service was fast and the manager Jordan is top notch. I was in and out quick with excellent service.

Tonisha H.

5/5

Jordan was awesome with his help of transferring my new phone and very informative. Thanks again, Jordan for making this a wonderful 1st time visit to your store.

Gabby K.

5/5

Jason was fantastic, he was so personable and a real pleasure to work with. He helped me upgrade my phone and got me all right. Really appreciated him!