Catalina Towing & Recovery (CAT-TOW) - Catalina, Arizona

Ronster

I recently used this towing company through my insurance to transport my vehicle to my mechanic. While the driver arrived promptly, the experience was unfortunately not what I would consider professional.

When he arrived, I suggested he pull around to the back of my yard, where there’s plenty of space, to access the vehicle. The driver was clearly not on board with this idea and instead recommended I start the car and drive it onto his truck, despite my concern about a potentially damaging grinding noise from the motor. When I declined to start the vehicle, he appeared frustrated and indicated that using chains would take longer. The interaction felt somewhat passive-aggressive, which was disappointing.

I cleared additional space by moving another vehicle, but the driver chose to back up at an angle, further from the vehicle than necessary. I asked if he could back in directly, as there’s ample room in the driveway (we've had cement trucks maneuver here before), but he insisted it was too tight for his truck. Reluctantly, I started my vehicle to get it closer to him. After documenting the vehicle thoroughly with photos, he transported it as requested.

The vehicle was delivered without any apparent damage, which I appreciate, but given the driver’s demeanor and the overall interaction, I would not choose this company again or recommend them. Perhaps my experience was unusual given the other positive reviews here, but I believe in sharing both positive and constructive feedback.

Stephanie Baird

Highly recommend! I called and Luis was here in under 5 minutes. He was super friendly as well! I have used them before and I cannot say enough good things about them. Everyone is always super friendly!

Patrick Jimenez

HIGHLY RECOMMEND!!!

I broke down on the I-10 heading back home to New Mexico. After dealing with a Flaky towing company who never showed up to get my truck (Mobile Maintenance and Towing), Catalina showed up within an hour with no hesitation. I would definitely recommend this towing company to any one in the Tucson area!

Brody Stephen

They were great. My mom is older and had some anxiety after her accident and they came out quickly and on time. They communicated through out the process. Helped with the online payment process as well. Would recommend them to anyone needing a tow

Jeff

The transmission in my old Tahoe went out yesterday leaving me stuck on the side of the road. I called Catalina Towing and Tristen arrived much faster than I expected.
He loaded the Tahoe up quickly and dropped it off at the mechanic just prior to closing time. Service was outstanding from initial call with Nate to quick response and loading from Tristen. This is the third time I have used Catalina Towing and each time they have been outstanding. Should I be in need of a tow again, I will call Catalina Towing again.

Allen Thomas

Awesome company. I was off roading in the desert when I unfortunately experienced some vehicle failure and could no longer make it out. These guys came out at 6am on a Sunday to come get my vehicle out and did a great job of it.

Melissa Eskeli (Missy Bubbles)

Tristan did a great job towing my husband's truck this morning. He knew what he was doing, even checked the battery for us first just to make sure it wasn't that. Fast response and

jilly chick

Wilson was just awesome .. He went above and beyond to get his job done in helping us tow our 1998 motorhome to a new location.. Highly recommend this towing company Bravo zulu catalina Towing Thankyou ..