UCI Health — Los Alamitos Emergency Department - Los Alamitos, California

PG ?.

They will process you fairly quickly but if you need lab work, X-rays or any other diagnostic procedure, be prepared to sit and wait for hours. Also the waiting room was packed and appears there is only 1 doctor. I will never come here again. If you have to go to an emergency room, I would go else where. We were there 5 1/2 hours. Also people were getting Covid and flu tests and these people were in the same waiting room as everyone else for hours. This used to be a good place to go for an Emergency Room, not anymore!!

Chelsea M.

The absolute worst ER. Honestly I cannot fathom why they are labeled an “Emergency” room. They are far from it. Their priorities are not in order. They are extremely disorganized. We were placed in a room where there was trash from a previous patient. My mom went in for a potential appendicitis and they did not treat it as an emergency. Waited over 8 hours to be seen. Once in a room another 2 hours for a doctor. This is insane. I cannot believe that this is how they operate. They charge a co pay for what? No doctor comes in. They take their sweet time to see a patient in excruciating pain and potentially serious issue. All they want is to collect money by keeping you here. I told them multiple times that my mom was in pain and they did not seem to care. It is absolute absurdity. I do not recommend this hospital by any means. Go elsewhere and then maybe you’ll get some help.
A patient next to my mom was screaming literally screaming and they barely attended to him. They let him scream. What kind of hospital is this.
Help your patients. Do better.

Gloria V.

6hrs waiting until I decided to check myself out. Was referred to an ER from an urgent care. It wasn't as busy, but my emergency wasn't as urgent as others. Was seen by triage maybe an hour later, was given TYLENOL 1hr later, they forgot about me for the next 4hrs until I decided to ask how likely it was for me to be seen or be given something else than Tylenol. The doctor in charge started being rude saying there were other emergencies before mine, and that they kept coming so unlikely to be seen soon. Had to go as pain was being unbearable and ER just got busier. If you are brought to the ER on an ambulance it seems there's a higher chance to be seen, if walking in pain for something other than a stroke or heart attack, be prepared to wait, but I suggest going somewhere else. High concentration of elderly.

Megan L.

Worst place in the freaking world!!!! Horrible care. Horrible medical assistance. All they do is just watch shows on their phones and eat while everyone waits for 7+ hours!!!! Everyone has no answers! No one knows any information if you ask anything they have an attitude. Horrible place never come here if you care about your health or a loved one. Never.

amy Z.

Horrible service, they dont care about their patients, 5 hours in ER waiting and literally waiting with the whole waiting room together, i guess theres online ONE doctor because theres no way they cant see us patients, ive been here five hours seeing the same faces, if you get an emergency for your health and safety GO SOMEWHERE ELSE NOT TO THIS PLACE

Ingrid V.

I wanted to take a moment to thank the staff at Los Alamitos Emergency. The team there is incredibly kind and compassionate, and I’ve always felt cared for and welcomed. I was diagnosed with major depressive disorder a few years ago, and during my first suicide attempt, I was brought to Los Alamitos. I wish I could thank the nurse from back then—I truly appreciated the care he provided. I was given resources that helped me live a healthier life for several years.

Recently, I relapsed and experienced suicidal thoughts again. My mother took me back to Los Alamitos because she was concerned about my condition. This time, Nurse Ingrid took care of me, and her kindness made all the difference. She made sure I was comfortable during my entire stay, and that sense of safety and care played a huge part in my recovery.

Los Alamitos has been there for me twice during critical times, and I have nothing but deep appreciation for the staff. Thanks to their help, I am once again doing much better and continuing with my treatment. Thank you so much!

S S.

Absolutely horribly ran ER since UCI took over. Once UCI took over, all they care about is pumping people thru to max out medicare. They don't care about patient care nor patients getting better. Prior to UCI, this was a wonderful ER ran by wonderful people. Now it's a bunch of people that don't care and only show compassion when you threaten to call the state. They don't care if you leave because they get paid when you leave ama anyway. Pls go elsewhere. This place is where you go to suffer amd genotype get better.

Dani B.

The ER staff treated us like we were a nuisance. My sister passed out from pain after 3 hours in the waiting room. When I asked for help, I was told I needed to talk to the triage nurse who was busy. Once she had the time to look up at me, she told me she couldn't do anything, that she requested pain meds but there's people in front of her so she has to wait.