Mission Valley Self Storage - San Diego, California

David B.

I was very disappointed when I called this morning to get an explanation of my rate increase, which happened in November 2024 and now May 2025, which happens to be about $50. Prior increases have been once a year,which is understandable.I have been here for many years and everybody’s been lovely, great place, clean everything was fine. But when I called today to get an explanation, (Gabe) he couldn’t give me a straight explanation/answer and got an attitude with me and told me if I was unhappy that I could go somewhere else and he could help me find another location. I feel that this was very unnecessary and rude. He told me the standard rate was $400 for my unit and I’m paying $417 and I could not get a straight answer for that. He also told me that my unit would be capped out at some point and then he told me that it would be raised again after that no straight answers nothing resolved, except he got an attitude with me and told me I basically could go somewhere else if I was unhappy. Just blown away! I asked who the owner was and he basically said it would go through him and he would pass it along………The past mangers have all been extremely EXTRAORDINARY…..

Regor R.

Friendly folk, stored my stuff with no issues, needed their biggest unit, and they have only 1. Low second level made getting to the unit a little tough for the truck.

Dwight P.

Overall, a really nice place to store your stuff. The crew working there and the manager were friendly and helpful, the place is clean and we did not encounter any rodents, their droppings or spiders - which is a HUGE plus! Recommended!

Melodie C.

Gabe (Managing) and Erica Super professional and very kind. They both have gone over and beyond to answer my questions and show me quality care ! They also provide a Free moving truck for your use ( and yes.... it's reliable and Clean). Store your Treasures here !!

Tee M.

The storage was the nearest to home, secured, and clean. However, my experience with Gabe sold me on doing business at this location. Gabe was a pleasure to work with. It didn’t take long to find the right unit for me as he was very knowledgeable on what was available and what would fit my needs best.

Scott P.

Dollar-focused office staff ruined the experience.

We were long-time customers of this storage facility (3.5 years) - it was a positive experience to the very end when the office staff became focused on getting one more day of rent. The entire experience was ruined as a result.

We called and gave 30-day notice to Edward on a Sunday. We received no notification or acknowledgement of the termination of the lease, which would have been a professional thing to do, but moreover, would have given a clear date to target to move out.

We moved out one day late on a Saturday, as a result, they insisted on charging one more day of rent, even though they were notified we were out.

This sort of petty focus by this storage facility undermines the customer experience and reflects badly on the management.

Nice job, Edward - you got your $20.

Tracy C.

Staff is very friendly. Storage unit is clean, easy to get in and out of. Only downfall is no lighting in the individual storage units inside. Plan ahead and take some sort of light.with you.

Andy H.

Great so far, signing up on the website was sort of tricky. They need to make it easier to add a spouse at the same address. Adding my wife took more steps than should probably be necessary. But otherwise so far so good 🙂