Chen's Chinese Restaurant - San Tan Valley, Arizona

Val S.

Placed an online order for Door Dash delivery. The Beef Chow Fun had NO BEEF, lots of egg, NO BEEF. Called restaurant and was told the manager said to bring it back in and they will remake it. There are reasons customers order online for delivery one being they cannot get to the restaurant and that is exactly why I ordered online. Asked for another option and was told that is it. Bad business, especially for a regular customer. Get your business in order, how dare you send incomplete orders at premium prices and just expect to inconvenience the paying customer even more than you have already done by leaving out the beef in Beef Chow Fun. Funny because you don't have Chow Fun on your menu only Beef Chow Fun as a Chefs Special, so really how hard is it to get it right You need to implement quality control at your restaurant and make sure orders are complete and correct.

AJ L.

Update Nov 2024. Something’s changed. And not in a good way. My wife and I had the family dinner - Sesame Chicken and Mongolian Beef. Family meals come with two fried shrimp, two egg roll, choice of several rice options, and a choice of soup. You cannot order two types of soup or two types of rice, so even though our tastes are different, we agreed on the vegetable rice and wonton soup. The wonton soup portions were served in individual containers and so I do not understand why we could not order different types. Also, the soup is NOTHING like it was just a year ago. The portion was small but more importantly, it was prepared with what was either a cabbage leaf or a lettuce leaf. All of the crunchy veggie add ins from the last time we ordered are now gone. The fried shrimp was disappointing - thick flavorless gummy breading over a small shrimp with no flavor. My Mongolian Beef was served in an overly sweet, thick, overpowering sauce. My wife’s Sesame Chicken lacked flavor. The vegetable rice lacked flavor but was a nice version of fried rice. Loaded with veggies. When you order a family dinner there’s no option without an upcharge for any seafood. The standard choices include pork, chicken or beef. Portions are smaller and prices are up, but that’s par for the course these days. We will have to decide whether or not to continue to support Chen’s. New photos are attached.

Update Jan 2024. Ordered pepper steak, cashew shrimp, a large won ton ($8.95 and feeds four), beef skewers, an egg roll. This is elevated Chinese food. The soup alone is a meal with so many fresh crunchy veggies added. Light broth, low sodium. Same with each entre - low sodium, light broth, crunchy veggies - which means fresh. I call it contemporary Chinese. Fast but nutritious healthy satisfying and affordable. Each entre will feed two-three. I'm still impressed. Chen's has a California-fresh Chinese -vibe kinda thing going on. More pics attached.

Ordered take out. First time here. Completely delighted with the quality, taste, texture and price. Had the Hunan Beef with white rice and a spring roll and a cup of wonton soup. The soup was served with fresh crunchy cabbage. The beef had a great smoky flavor, good heat, fresh crunchy veggies, and the beef itself was thinly sliced and very tender. Will be back. I recommend. Pic attached.

Krissy V.

The service at Chens has unfortunately declined significantly recently, I have never had an issue with them before but tonight I ordered pot stickers and they were cold and soggy. I had waited 20 minutes without complaint and then when I opened the potstickers I called and asked for them to remake it they agreed but then a few minutes later they called me back and said they would not remake my food because they were too busy when I asked for a refund they refused. I was already on my way back to pick up the new potstickers so I returned to the restaurant to talk to whom they referred to as the boss but he refused to speak to me because they were too busy. I told them that he needed to speak with me or I would dispute the charges. The young man in the glassed started to yell at me. I had not raised my voice or been disrespectful at any point towards the staff because I also work in customer service and I understand that the job can be stressful. There is absolutely no reason for that kind of behavior especially since I was just asking for them to correct their mistake. I then told them that I would wait until they were not busy to speak with their manager because I had also witnessed the employee being rude to another customer who just asked them when her order would be ready after she had already waited 20 minutes after her order was supposed to be ready. I waited another 30 minutes before speaking with their manager who eventually agreed to refund me but this whole experience ruined my night I will not be returning in the future and would not suggest this restaurant to anyone else especially since Bobo China is across the street and the food as I have learned tonight is much better and cheaper.

Glenn C.

Well my friends this place isn't for everyone and it wasn't for me. Green Tea in Mesa is off the freeway north of Highly is my place to go to now.😃👍...Read everyones BAD reviews. Remember that you are paying for service and it should be done right with people who cares about what they are doing or quit.
What's wrong with this restaurant? This use to be my go to place for Chinese food.... NOT NO MORE. Well my friends today is a BAD DAY to eat at Chens Chinese in San Tan Valley Az at this place. My friends DON'T EAT HERE, THIS PLACE ISN'T FOR EVERYONE...I will brag an praise about any place if the food is good, if the person who is good server and been taking care of as a good customer. Now 👎👎👎👎👎 the BAD experience at this place today at 11:00am 12/30/2024
totally SUCKED today. I was craving Chinese food today,sweet and sour chicken 🐔 and chicken 🐔 Chow mein with fried rice. So I am ready to eat, all sounds soooo good RIGHT!!! not so fast my friends, Turn of events. The young man, who has no friendly matter, no communication skills, he just seemed like that he didn't give a shit,he is a bad waiter or in training. Anyways the food came for what I had ordered. Everything was hot except for the fried rice. I asked the unfriendly,unhappy camper, young waiter, I told him my rice is cold, is it supposed to be cold? He said no, most waiters and waitress would take the plates back to the kitchen and correct the order, not him. The egg rolls were like mush when you bite into them, greese, insides squshes out everywhere when you bite into them, with no explanation or expression with no solid answer and didn't offer to take the order back or bring any HOT 🔥fried rice. So I ate the rest of the hot food and left the cold❄️☃️ fried rice aside. So when the came back to me with my bill, l noticed that there was not a discountnor NO ADJUSTMENT for the fried rice!!! I asked him about it. He said that it came with fried rice, lol, he doesn't have a clue🧐. So I asked for the manager, he went ask for him and he said that he didn't want to come to speak with me because he is confrontational. Doesn't anybody believe in taking care of your customers? Thats how you make your money and stay in business. WOWWWWW. So the young man 👨 in training doesn't know anything about being a waiter or this is how this place treats 🤔 it's customers. SUCKS for them they lost my business and I will tell everyone I know don't go to this place,RUN FOREST RUN, 🏃🏃‍♀️How does fried rice come out cold 40 feet or less comes from my table from the kitchen?Good food, good service equals a good tip💴 bad service and bad food and you dont take care of it, you get nothing and like. If you don't take care of your repeat customers, you loose money. I paid for services and it's not up to par. Good food, good service gets good 👍 reviews, bad food, bad service gets bad reviews 👎👎👎 l hope I don't get sick from their food. This experience SUCKED today

Dalton C.

I've eaten here several times, every single time we come food takes anywhere between 30-45 mins even for just fried rice. The prices are pretty outrageous for portion size. The attached photo is a 13 dollar meal of vegetable fried rice, the container pretty much fits in palm of my hand. The people at the counter are never very friendly, and overall their food is a very solid 3/10, always disappointing

Kt R.

I’m so happy I found this place! They were very nice when I called and even nicer when I went in to pick up our order in person. I ordered the sesame chicken(asked for no sesame seeds please), fried rice, and 2 spring rolls. All of my favorites. They packaged it so cute and they give a very nice size portion. This place isn’t getting the recognition it deserves. My boyfriend even liked them and he’s very picky. If your looking for yummy hot and fresh Chinese food go to Chen’s. Can’t wait to go back ♥️🙏🏽🤗

Kathy B.

Chicken lettuce wraps the chicken was more like ground turkey. No color or flavor. Cow mein also no sauce or flavor. Chicken vegetable soup flavorless. Pretty bad all around

Dean C. (.

LOVE the new server girl! This place definitely needed some new life and she brought it. I don't know how long she's been there but she needs a raise or promotion for sure. Her name escapes me because I'm terrible with names but I remember that her hair was sort of green and she wore glasses 😅. Also the food portions here for the price? Unbeatable. Authentic and delicious!!