Pink Door Storage & RV - Gilbert - Gilbert, Arizona

Christine V.

I really had high hopes for this place after it was built but I've been very disappointed. I moved my trailer here because it had covered parking, a dump station, a water station and a large area to maneuver. This was a step up from the enclosed dirt lot I had my trailer parked at previously.

Here's my gripe. The front gate is almost always broken for one reason or another. Either the gate is closed and there are construction cones blocking it, or the gate is open and there are movable chain link fencing panels in front of it.

If the gate is blocked, there is a secondary gate but the access area is smaller. It's not really a problem if you have a smaller vehicle, but it can be a pain in the bum if you are pulling a trailer because you have to navigate a tight turn. The turn can be exacerbated if there is traffic too.

If the gate has fencing panels in front of it, there's no real point of having a gate at all. The security factor has been eliminated because the panels aren't that secure.

Piggybacking off of that is correspondence we received Feb 18th that states:

"Due to some very unfortunate circumstances while udpating our gate systems, both of our gates will be down from 10PM-6AM everyday until further notice. we know this may be an inconvenience to some, but we are trying our very hardest to resolve this issue in a timely manner. But we are monitoring our cameras and will have someone posted outside the gate monitoring people coming in and out of the property. We apologise again for the inconvenience this may cause some tenants. we thank you for your patience in this time. we would love to answer any questions that you have. that gate will be propped open during regular gate hours for people to come in and out freely during that time. we are still monitoring all cameras and the gate."

My next issue is specifically with security. On one weekend, we discovered that the front office had left the front door unsecured. There was mail/packages out, paperwork out, keys on the desk and the door leading to the storage lot was also unsecured. (See photos)

The only number available got us in contact with a "virtual manager" who told us flat out that there was nothing he could do to secure the office. Frustrated, we reached out to Pink Door and we were told via correspondence:

"Someone either from the company, or a delivery company who has a temporary code forgot to close it. due to us being understaffed and in a transitional period with our office hours, we have to have some days closed and being virtually managed. I have never had an incident where the door was left open. But all tenant info is locked up safe so no one can access them except for company employees."

We did request to have a manager contact us. No one did.

And to top this off, rates went up $80 more/mo starting this month. Pretty unhappy with the lackluster security, chronically broken gates and expensive cost. Even though our old place was a dirt lot, its gate was never broken, the office was always locked up and staff was always physically present.

Ron P.

I stopped in to see the facility. I'm currently at a no frills location with my RV. I am looking to move. Pink Door is top notch with solar plug-ins, wash bay, dump station, water and air.

jan B.

The facility is amazing. It is a nice area. We feel very good about leaving our RV at such a secure place. Safe from vandalism and weather damage. Conner was so helpful and even came to pick us up in a golf cart when our taxi driver arrived early and we were doing last minute things in our motor home.

Kim C.

Thanks to a busted water pipe we needed a storage facility quick and didn’t have time to shop. We chose this storage facility because we needed convenience and this it is the closest to our home. It was a stressful day and it was nice that obtaining a storage unit was easy and pleasant thanks to the helpful property manager. The property is very well maintained and well lit. I frequently see staff checking the property by walking through making sure all is as it should be. I’m really glad we chose this facility and highly recommend this one. Thank you for your help, Jessica!!

Kelli P.

We needed storage and found Pink Door. Jessica has been absolutely amazing! Seriously the customer service we have received has been amazing from Jessica, James any all we’ve had dealings with. The facility is clean and easily accessible. So glad we chose Pink Door Storage.

DL C.

We havent yet moved in to our 50 foot unit, but the customer service thus far has been tremendous. The staff go well beyond what is necessary and honest care about serving their clients. The facility is clean, organized, and appears very safe. In particular appreciate Jessica. Highly recommend.

Brandy C.

Pink Door Storage in Gilbert is wonderful!! From the very secure facility, friendly and helpful staff! Jessica was wonderful helping me get the right storage unit for my needs. Jessica is awesome, she was very friendly yet professional. The facility is very clean and well maintained! The unit I rented was clean and was exactly what I needed. They even have an RV self wash bay and air compressor on site- for a small fee per use. The facility bathroom is very clean and also inside the secure gates. So I felt very comfortable with using it. I highly recommend this facility for enclose or covered parking for RV’s and all your trailers, equipment or storage needs! It is located in very nice area in town as well. I feel confident my storage is safe and secure! It is well worth the price to rent here!

Destiny B.

I would highly recommend Pink Door Storage & RV it's a very clean and organized business. I'm also so happy to see Jessica back at the office!! She was extremely knowledgeable and friendly.
I've already told many friends and family and would rate her services and this facility 10/10!!❤️