Excel Truck Group - Roanoke - Roanoke, Virginia

Brigette E.

Quick service when we really needed help. Our transmission went out on our motor coach while we were traveling. Zoe Horsley took great care of us.

Jae I. M.

I had a busted radiator on my cascadia and I was adding water into the coolant tank every 5 minutes...
Dealership assigned the road service mechanic Andrew to fix my truck while I was 52 miles away from the dealership off of i81. He could've came out to me, or I could've gone to the dealership.... I was adding a gallon of water into the radiator tank every 5 minutes but I had water so I decided to drive to the dealership...

Some 3 hours later when I arrived at the dealership, the mechanic Andrew was ready for me, he had all the equipments and supplies out and was waiting for me to pull into the yard. He started to work on my truck at 8:30pm and he didn't stop until he was completely finished with the job he started well into the next day. After he was done installing and testing to confirm the job he did, he didn't stop there... oh no, he went to wash my engine for me so it looked better than before I had busted radiator, my engine looks beautifully clean.

Job well done mechanic Andrew. I appreciate you. The next day, shop gave me a courtesy inspection on my truck and sent me on my way.... The entire ordeal was covered under warranty and I didn't have to pay a penny for the job well done by this Excel Truck Group in Roanoke, VA

Justin F.

I recently struck a deer and it caused some damage to my hood, headlight, and bumper. I just received my truck back today and I am very impressed! They even cleaned it up after they fixed all the repairs.
Customer Service is phenomenal! I called a few times to check on the progress, and everytime Travis answered the phone... I expected to get a frustrated person as usually you do when calling multiple times to check progress, but I was surely proven wrong! Travis is a extraordinary example of what customer service should be like. He explained to me what was going on and what had to be done. I really, greatly appreciate Travis and I'm sure I can speak on behalf of most if not all drivers that get work done at Excel. Thank you Travis for being so kind, and respectful. Overall I recommend Excel! Fantastic job, Fantastic people and most of all Fantastic customer satisfaction!

Christina M.

One of the best companies to work with! I absolutely love Claude Crowder! One of my favorite delivery drivers. The Company is very professional and Alan Ratliff is awesome with helping me find parts! Thank you Excel!

Jennifer B.

Awesome, quick response time and a next day delivery given. Morgan in the parts department had my questions and order taken care of in no time this morning. Great customer service. Will be definitely using them again.

Fast E. C.

Travis Frith is one of the Best workers at Excel Truck Group in Roanoke VA I been dealing with excel truck group for 9 years here in Roanoke Va and they never disappoint me at all!! Thank you Travis once again for getting my truck back road ready. New hood and bumper. 👍🏽

Brandy F.

Our parts are always as expected. Our main delivery driver Claude Crowder is the best! He is so friendly and always smiling and we have a great working relationship with him. Bonus is he's got a great sense of humor which is a must in this office!

Nexhaul T.

These guys are absolutely top-notch! The service was lightning-fast, and their customer care was just as impressive. I had a bumper painted, and the entire experience exceeded my expectations. A solid 5-star service from start to finish! It’s rare to find businesses that truly know how to take care of their customers—treating them like friends, speaking to them with respect, and delivering outstanding quality all in one. Anyone who’s reading this knows it’s hard to find a company that checks all those boxes these days. These folks treat every truck as if it were their own, which is reassuring when you’re making a major investment. Thank you so much for a job well done!