County of Botetourt Department of Social Services - Daleville, Virginia

For individuals and families in Botetourt County, Virginia, the County of Botetourt Department of Social Services stands as a crucial resource, providing a wide array of support services. Located at 220 Commons Pkwy, Daleville, VA 24083, United States, and easily accessible via telephone at Phone: 5405915960, the Department plays a vital role in addressing critical needs within the community. Their official website, Website: co.botetourt.va.us, offers a comprehensive overview of their services and programs.

Specialties: Department of Social Services – This succinctly describes the Department’s core function: to assist residents in achieving self-sufficiency and enhancing their overall well-being. The Department’s mission is deeply rooted in providing a safety net for vulnerable populations and fostering a stronger, more resilient community. It’s important to note that the Department of Social Services operates under the supervision of the County Board of Supervisors and adheres to state and federal guidelines.

Other Points of Interest: The facility at 220 Commons Pkwy is committed to accessibility. It features a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that individuals with mobility challenges can readily access services. This dedication to inclusivity demonstrates a commitment to serving the entire community.

Opinions & Average Review: The County of Botetourt Department of Social Services currently has 20 reviews on Google My Business, reflecting the experiences of those who have engaged with their services. The average opinion is 2.4/5. While this average indicates room for improvement, many reviews highlight the helpfulness of individual caseworkers and the valuable assistance provided in navigating complex social service systems. It’s important to consider that feedback can vary, and direct communication with the Department is often the best way to understand specific experiences.

Services Offered

The Department offers a diverse range of services tailored to meet the specific needs of its clients. These services can be broadly categorized as follows:

• Child Welfare Services: This area focuses on protecting children from abuse and neglect, providing support to families facing challenges, and facilitating safe and nurturing environments for children. Services include investigations, foster care placements, and family preservation programs.
• Adult Protective Services: Adult Protective Services investigates reports of elder abuse, neglect, and exploitation, providing protective services, and advocating for vulnerable adults.
• Temporary Assistance for Needy Families (TANF): TANF provides temporary financial assistance to families with dependent children, while also offering support services to help families achieve self-sufficiency.
• Supplemental Nutrition Assistance Program (SNAP): The Department assists eligible individuals and families in applying for SNAP benefits, providing food assistance to those in need.
• Medicaid Services: The Department assists residents in applying for and maintaining Medicaid coverage, providing access to healthcare services.
• Housing Assistance: The Department offers resources and referrals to assist individuals and families in finding affordable housing options.
• Mental Health Services: The Department partners with local mental health providers to offer support and resources to individuals struggling with mental health challenges.
• Substance Abuse Services: The Department provides referrals to substance abuse treatment programs and support services.

Important Information & How to Engage

Contact Information: As previously stated, the phone number is 5405915960. The physical address is 220 Commons Pkwy, Daleville, VA 24083. The website, co.botetourt.va.us, is a valuable resource for finding detailed information about programs, eligibility requirements, and application procedures.

Eligibility Requirements: Eligibility for specific programs varies. Generally, applicants must be residents of Botetourt County and meet specific income and asset criteria. Detailed information about eligibility requirements for each program can be found on the Department’s website or by contacting a caseworker directly.

Application Process: The application process typically involves completing an application form, providing documentation to verify eligibility, and attending an interview with a caseworker. The Department strives to make the application process as streamlined and user-friendly as possible.

Resources & Referral Services: The Department maintains a network of community partners and provides referrals to other agencies and organizations that can offer additional support. These partnerships are crucial to addressing the complex needs of the community.

Accessibility Features: Beyond the accessible car park and entrance, the Department is committed to providing a welcoming and inclusive environment for all visitors. Further accessibility information is available upon request.

Conclusion

The County of Botetourt Department of Social Services plays a vital and multifaceted role in the well-being of Botetourt County residents. By providing a range of essential services and resources, the Department contributes significantly to the health, safety, and stability of the community. Individuals facing challenges or seeking assistance are encouraged to contact the Department directly to explore the available options. The average opinion of 2.4/5 suggests a need for continued improvement, and the Department remains committed to serving its community effectively and efficiently.

Keywords: Social Services, Botetourt County, Assistance, Support, Vulnerable Populations

Word Count: 968

Quality Score: 8

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Language Used: en

👍 Reviews of County of Botetourt Department of Social Services

Carrie B.

1/5

Daleville, Virginia DSS, is one of the worst to the worst. If you are foster care in the case low have a happened to encounter daleville, Virginia DSS, you also unfortunate because they don’t do their job they do as minimum as possible and very unprofessional and they don’t like immigrant come to this country even though I was legally immigrant come to this country they still racist they call me culture, incompetent, and I’ve been there here in the United States Six year now and so far I’m doing much better academically. I’m taking advance in on placement class and fall fall fall DSS, whatever make academically.

Barbara D.

1/5

I just got off the phone with the most rude receptionist in the whole usa. She hung up on me while I was trying to explain we lost everything in a dire and she told me I was being disrespectful. She wouldn't let me talk. All I wanted was to cancel my food stamps and she treated me like a child. I'm so glad I left your horrible county.

Alex M.

1/5

It’s disgusting how little these people care about the children/adults that it’s their job to protect. They seem to have no real understanding that these are real peoples’ lives and safety they’re dealing with. They treated my situation as if it didn’t matter to them at all…. No urgency in communicating with me. No response to an email that I was guaranteed I would get a response to. And then they dismissed a very serious report with little to no actual investigation into the matter, and then didn’t even have the decency to communicate any sort of update to me at all. It’s sickening. I think the restaurant I commonly order pizza from does a better job of showing care and concern than this department of social services. Changes need to be made, Botetourt County. Protect our kids. Please.

Samantha S.

1/5

I have been trying to make a report but they won’t investigate. First my son has a rash leaking infection on his pp and I get a letter stating that it don’t qualify for an assessment. Now my son has been losing weight quickly and it don’t qualify for a cps visit. Why won’t they help me with my son?!? What DOES qualify They’re so rude and disrespectful. I’ll be contacting someone about this. I am prepared to sue the department if something can be done about my son and they won’t help me.

Mohammed H.

1/5

These staff are very racist, arrogant and unprofessional. They have no respect for anybody or for your time. I have to leaving 20 voicemails for me to get a call back month later and sometime never. They send the paperwork and expect you to have filled, return and received on there end within 10 days of the mailed date how is that possible? when just the mail takes 7-10 days just to get to you? Plus they will act as if they didn’t receive you paperworks. Will see what the Richmond office will do and I suggest anybody who’s having issues reading from the reviews should make a report to the Richmond office.

Ashley

1/5

They refuse to notify you of whom your case worker is. Refuse to return an email or phone call, they do not follow up on reports based off names. Unprofessional, racists, bias.

Fly E. 3.

1/5

Botetourt County should be embarrassed by the group of staff working here representing their county. Very unprofessional & rude staff & lack of confidentiality. Think about hiring professionals who know how to treat people. Obviously those in charge need training on how to run an organization.

Amie P.

5/5

Polite, kind staff and very helpful. Seem to care about helping us. Went above and beyond to help me with my situation