Tire Warehouse - Rutland, Vermont

Matt 5.

If you had tire mounting services performed at the Rutland, VT Tire warehouse on 12/16/24 check your rims for circumferential scratches due to a broken tire demounting piece.

I started my interaction with the manager, Nathan Davis, a number of days prior when I was ordering tires for my vehicle. On the day of service, I found out Nathan ordered the wrong tires and attempted to blame me for the miscommunication. We were able to move past this and decided on a different tire. The service itself was actually performed fairly quickly and I was on my way. I stopped at a store down the road and took a look at my newly mounted tires and noticed circumferential scratches on my rims. I returned to Tire Warehouse and was almost immediately greeted with Nathan’s signature aggression which has been expressed by multiple reviewers.

Nathan initially attempted to deny what was presumed to be an accident. We both walked out, assessed the damages, and Nathan continued to deny that the damages were caused by one of their machines. While this is happening, I noticed a vehicle next to mine with even worse circumferential GOUGES. I asked Nathan if this vehicle had just had its tires changed and he openly replied that it had. I pointed out the obvious gouges and he was finally able to agree that the damage was most likely from his machines. Nathan then attempted to reimburse me a few hundred dollars for the damages that I presumed were more extensive than what he was offered and I declined.

Nathan and I continued a heated discussion and eventually Nathan had us walk back into the store so he could “check something”. While waiting at the front desk, Nathan went out back. He returned shortly after swearing and visibly angry. Nathan went to the metal storage cabinet on the wall behind the desk and retrieved a part from it and handed it to one of his employees. Nathan confirmed my suspicion of a broken piece that damaged my rims. Continued debate about reimbursement options ensued and it was decided an insurance claim through their adjusters would be pursued.

I was eventually able to convince Nathan to get me in contact with his district manager Ryan Habeck. Ryan called me the next day and we discussed the events that happened the day prior and ensured that an adjuster would be out in 4-6 weeks to assess the damage. This call happened on 12/17/24…. It’s now 2/26/25 without a response from anyone representing Monro INC.

I would avoid this specific establishment at all costs as long as Nathan is the current manager. I’m baffled a company would keep a consistently underperforming employee in a managerial position after numerous complaints. I suppose the lack of workforce could be one of the driving factors that keeps Nathan in his position. I was attempting to avoid writing a stereotypical, disgruntled customer review but after no resolution, here we are. Enjoy some pictures of the damages to my vehicle and the vehicle that was next to mine.

Eric F.

Tire Warehouse has amazing customer service!!! In a pinch, they ordered my tires for the next business day. The 2 other tire stores I called first didn't have my tire size and didn't offer to order them in. The installation was amazing, quick and honest!!! Honest because they checked the alignment and said it was fine.

From now on, Tire Warehouse will be my first call or store visit!!! Great people, great prices and great service!!!

Jacob L.

I called this tire warehouse 3 weeks in advance for an alignment. I had even called them twice just to make sure of my time and day. When I walked in on my appointment, they said that their alignment guy doesn't work on Wednesdays. They had many days to let me know that their alignment guy doesn't work Wednesdays. I took my truck to Town Fair Tire up the road where they took care of it for me, no hassle. At least the guys I talked to at Tire Warehouse were nice and not rude, only reason for the extra star. Take your vehicle to Town Fair Tire.

Tom C.

Great service at Tire Warehouse in Rutland, VT. Although I had to schedule an appointment because of the busy season, they were able to get me in fairly quickly. The service itself was done quickly and they had me ready to roll in no time. The manager, Nathan, was very friendly and pleasant toward me.

Christopher O.

I have no idea what I'm doing when it comes to tires. The friendly staff really quickly and cheaply sorted out my flat and got me back on my way! Would definitely recommend

Alexis S.

I'll admit this is late, but I was just reminded of my experience as I was trying to figure out where to go for tires this year.
Last time I went here, I checked in for my appointment and wasn't told they were running late. When I called to ask when they would be done, I was told it would be ready within the hour. I got there later than that and they were still working on it. Every time I asked about time I was given an irritated answer. I was frustrated, but I was trying to be respectful. When I said I was sorry, I wasn't trying to be rude I was cut off and told I was being rude. I should've just canceled the appointment.

Renee M.

Nate, the manager is extremely condescending and rude. When he disgarded my three month old all weather tires he inferred I was at fault because I hadn't checked my trunk to make aure they were there until almost a week after having my Winter tires put on. He told me, "I bet you're one of those women who complains if your cable guy is ten minutes late." I got my tires there for years. The previous manager, Joe, was amazing. This guy...definitely scraped the bottom of the barrel to find him.

Memedealer

Horrible customer service, I got a great deal on tires, after they worked on it I noticed my ebrake was loose and wheels had a lot of brake dust that wasn't there previously. I went in the next day and simply calmly said the ebrake seemed loose and if they wouldn't mind checking it out. The manager yelled me out until I had to ask him to calm down, and then I just left, the most awful customer service I have ever experienced. I wasn't asking for much and got yelled out, for a mistake they made.

Wanted to update this review, I went back because I found out they used an incorrect lug nut and stripped my wheel stud, when I went back to ask for help I was met with even more unprofessional behavior and told to leave.

This shop has good prices with awful service and horrible customer service.

VIP is right across the street and shows people just basic respect.