U-Haul Moving & Storage of Rutland - Rutland, Vermont

Lindsay M.

The WORST experience. The day before I'm supposed to pick up the trailer after driving all the way from MA, they call to tell me they don’t have it and I have to pickup in MIDDLEBURY. This is the second time this has happened in Rutland. Whoever manages this site should be fired. I’ll be filing a complaint with the Better Business Bureau.

Bob F.

Great experiance. Demetrius Earle did a great job. Check in with hookup and down the road. Returned the trailer at the end of the day and drop off was super easy. Thanks again to Mr Earle! Merry Christmas

Jenny M.

Excellent service here if you need any type of hitch work done any type of storage load box done they are really wonderful here.

Best customer service ever thank you guys

David B.

The manager, Demetrius Earle, single handedly (LITERALLY! His right is in a sling/cast) got the job done! He helped with the hook-up of the trailer and I witnessed him filling two (2) propane tanks for customers ahead of me. . .with one arm. Excellent service. He definitely is in need of another employee to help take the load off.

Chris E.

Great manager helped me out when I needed a hitch receiver to tow a trailer so I didn’t have to go back home

Andy M.

I do not want this comment to come back on the Rutland Uhaul team because they were great. Truck was clean, worked great, customer service was 5 stars and would give 6 stats if we could. They were accommodating, courteous and fantastic to work with.

This moving service on the other hand... completely messed up. Our movers were told they were moving a studio, one bedroom with no stairs. I personally communicated that we were a 4 bedroom with 3 levels...it cost us an additional day with the truck plus a huge fee to get the movers help for an additional day and our new house is a mess because they still couldn't finish. I will be contacting you if a solution is not communicated with us. I do NOT recommend this moving service. You guys suck.

Evan M.

Awful experience. Was told it would cost more $ for me to return the truck on the app so I didn’t. Then I was charged for 2 days vs 4 hrs because I didn’t use the app. to return. I called and was told I’d be refunded, but was charged yet again- making a $44 rental costing me over $120. I was told that the $80 in overcharges will take 7 days to refund. Funny how they can charge me triple the correct price in seconds and then hold onto the funds they were not authorized to charge for a week. Will not ever use u-haul again.

catharine O.

Rutland, as a city, has a derelict reputation. But the gentleman who helped me rent a pick up truck at the Rutland, Vermont location was EXCEPTIONAL. I left feeling like we were old friends. I only needed the pick up for a few hours to move a sofa & the experience of renting the truck was VERY easy. I don't do "apps" or use my cellphone for check ins & all that. I called, reserved a pickup for Thursday evening, & when I arrived it was a simple process of checking in & doing the "paperwork". I prefer the in-person touch of meeting with a representative so I can ask questions rather than it all being through apps/remotely. Patrick was knowledgeable, patient, & personable- the three most important qualities I look for in a customer service representative. When I arrived he was outside painting the windowsill of the front of the store. He immediately greeted me & I said he'd be right in after closing up the paint can. The store was clean, well lit, & well stocked. When I returned the pickup a few hours later, I would have preferred a bit more lighting outside, but overall I felt safe & confident as I am a woman & I was alone after dark at a closed business. Patrick had already walked me to where I would need to return the truck & walked me to the key drop box so I would know where to find it. He pointed out the security cameras & I felt like that was more for MY peace of mind than for the store making sure the trucks were safe. I've rented UHaul moving trucks in the past in other cities & NEVER had a positive experience with the stores or the representatives. With Patrick you have a gem! Thank you!